Site Reliability Engineering Manager

| Chicago, IL, USA
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Address: USA-IL-Chicago-300 South Riverside Plaza
Store Code: Exec_Development (27147)
What's Our Dish
Announced in May 2018, Peapod Digital Labs (PDL) is an Ahold Delhaize USA company that powers the eCommerce and digital strategies for the Great Local Brands of Ahold Delhaize USA. Accelerating growth in digital and personalization capabilities, PDL is an innovation lab focused on meeting the changing needs of customers, regardless of when, where, and how consumers choose to shop.
Browse the aisles:
Peapod Digital Labs (PDL) is looking for a forward-thinking, energetic Site Reliability Engineering Manager to join our team. PDL serves the ecommerce needs of leading and growing grocery retailers with millions of shoppers located throughout the East Coast and Midwest. PDL strives to enable our retailers to be number one in all markets they operate in by:

  • Leading IT staff, vendors and third-party providers to make our retailers more competitive by using enabling IT technology
  • Delivering innovative and simple to use business processes and systems
  • Achieving excellence in the end user (shopper) experience

As a PDL SRE Manager, you will be part of a team of IT professionals ultimately responsible for system reliability, developer efficiency and reducing time to market by striving to achieve stability goals and reducing technical debt of the services your SRE team supports. The ideal candidate will be an experienced Site Reliability Engineering Manager or SRE experienced with leading software development projects. The candidate thrives in a fast-paced environment, is a self-starter, and a creative problem solver. The SRE Manager will be familiar with Agile development processes, have strong process proficiency, skill, and is willing to roll up their sleeves to dig in on any project or problem. The candidate will have relentlessly high standards for themselves and everyone they work with, and will be constantly looking for ways to improve reliable, scalable, and performant solutions while relentlessly removing toil from our environment.
What you will do as a PDL SRE Manager; you will lead a team of SREs who are working on anything and everything that could impact reliability, scalability, and performance of solutions deployed in our on-prem or cloud environment. You will provide technical, process and business leadership to your team(s). You will work is a matrix environment using your management and technical skills to get things done while supporting others in the organization who ask the same from you! You will be responsible for managing and leading the best development team and creating a team culture that is constantly setting a higher standard.
Recipe for Success - What's "in store" for the role

  • Working with the Applications, Engineering, Platform, Operations and infrastructure and Cloud teams to ensure we are a premier software delivery organization.
  • Drive software engineering standard processes into all of our operational spaces by leading from the front and by example.
  • Passionate about leading a 24/7 engineering organization and enabling automation
  • Lifelong learner who furthers diversity of thought in their approach to management
  • Willingness to learn eCommerce and/or fulfillment operations and PDL business processes and interdependencies
  • Driven to deliver results on time with high quality

The Essentials In Your Cart - The required ingredients

  • 7+ years' experience in eCommerce business systems OR 7+ years Supply Chain, Warehouse Management, Transportation
  • 3+ years SRE or DevOps role
  • 3+ years Scrum Agile methodology
  • Demonstrated ability to deliver solutions that are easily maintainable, understandable, and diagnosable
  • Able to write clear and consumable documentation
  • Track record of building and running high-performance teams
  • Extensive experience leading customer facing systems in a high uptime 24/7 environment
  • Expertise analyzing complex application, database, network, and OS issues across a distributed large scale customer facing system
  • System configuration management experience with automation tools such as Puppet, Chef, Ansible, or Salt
  • Advanced experience with programming and/or scripting languages (Python, Java, bash)
  • Experience with DevOps tools, processes, and culture
  • High-level technical understanding (development methodologies, phases, etc)
  • Proven track record in working collaboratively across functional areas to get results
  • Interact effectively with representatives from Technology and Business Partners

Extra Spices

  • Ability to work within a fast-paced environment
  • Effectively communicate to various levels of management
  • Ability to work within a team centered environment

Join Us at Our Table
Peapod Digital Labs is a forward-thinking company with a strong legacy of innovation. We recognize who powers our progress - our people! Our vision is to become an organization where humanity is universally embraced; Diversity, Equity, Inclusion and Belonging are infused in our business; and our PDL employees are representative of the world and the communities that we serve.
We believe in total wellness, which encompasses a balance of physical, financial, and emotional wellness. No matter where you are on your personal wellness journey, PDL provides access to a variety of tools and resources to support total wellness. This includes medical, dental, and vision benefits, health savings accounts, flexible spending accounts, 401(k) with a strong company match, paid parental leave, adoption assistance, tuition reimbursement, generous and flexible paid time off and holiday policy, and an array of voluntary benefits including critical care, pet insurance, and additional life coverage.
We are an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. If you require assistance, please contact our Talent Acquisition Department at [email protected]
Job Requisition: 366539_external_USA-IL-Chicago_2222024

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • ScalaLanguages
    • SwiftLanguages
    • AzureLanguages
    • jQueryLibraries
    • ReactLibraries
    • SpringFrameworks
    • Vue.JSFrameworks
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics


Right next to Union Station, we are easy to get to and surrounded by food in Downtown and the West Loop.

What are Peapod Digital Labs Perks + Benefits

Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K) matching
Performance bonus
Child Care & Parental Leave
Generous parental leave
Family medical leave
Vacation + Time Off
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Online course subscriptions available

Additional Perks + Benefits

Building a cutting edge eCommmerce center of excellence means our teams need to focus on their work challenges, not whether their benefits are activated. With a one-stop shop for online benefit management, competitive bonus potential, and a flexible, brand new office, our employees are able to focus on making the customer experience amazing.

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