Cars.com is a leader in the automotive digital marketplace. Since 1997, we have built our B2B and B2C brand to preeminent status in the industry. While enjoying great stability, we continue to grow. Our workforce has more than doubled since 2006, and our revenue has increased more than 150% in that same time. Our highly engaged workforce enjoys our dedication to work/life balance, wellness and career growth as well as a rich set of employee programs. We’re big enough to provide abundant resources and small enough for employees to make an immediate impact.

The account manager provides on-going consultation to accounts across multiple geographies while also supporting internal customers and their initiatives, all focused on providing world class service fueling Cars.com growth and ensuring customer retention.

The ideal candidate will be able to:

 Complete a comprehensive three week training period learning products, systems and consultation methodology.

• Provide new and existing Cars.com accounts with ongoing consultation and direction for success , monitor dealer customer activity, and track customer performance.
• Work closely with Sales Representatives to align with their goals and support specific needs in the field.
• Be able to understand and speak to internal reporting and articulate company initiatives.
• Develop and reinforce Cars.com services and products, informing the customer to other products by identifying needs, tools, resources, and processes.
• Work closely with sales to help build rapport with the external customer base; audit dealer accounts and quickly resolve dealer requests.
• Ensure all customer facing interactions are resolved in a prompt, professional, and personable manner, meeting Cars.com’s world class service objectives and Service Level Agreements.
• Lead regular calls with internal customers, and participate in weekly sales team calls to streamline communication and objectives.
• Proactively engaging internal customer needs, including daily reporting requests and troubleshooting assistance while maintaining detailed documentation and tracking for customer inquiries and interactions.
• Anticipate problems and highlight opportunities, while displaying innovative approaches to consultation by staying ahead of industry and competitive trends.
• Troubleshoot and handle technical requests by working with the support team, third party companies, and external customers directly.
• Perform other related duties such as participating in various side projects, pilot groups, or department initiatives.