Top Operations Jobs in Chicago, IL

Processes daily remittance and check transactions in a production environment, including preparing work batches, entering data, verifying check negotiability, conducting quality checks, and following customer-specific procedures. The role requires accurate, high-volume processing, routine judgment, error identification, workflow support, teamwork, and occasional lifting of mail trays up to 50 pounds. A Public Trust government security clearance and background screening are required.

Supports corporate governance, executive leadership forums, and internal and industry events. Responsibilities include event planning and onsite execution, project coordination, executive materials, corporate calendar maintenance, governance documentation, records management, and process improvement. The role collaborates across departments and provides high-level administrative support to senior leaders. Travel and onsite event support are required.

Partners with North American sales leadership to optimize revenue performance through forecasting, pipeline analysis, territory and quota planning, GTM strategy, deal reviews, and process improvement. The role monitors account progression and win-loss trends, drives adoption of sales tools and operating rhythms, and collaborates with Finance, Marketing, Enablement, Deal Desk, and Legal. It requires advanced analytical skills, Salesforce reporting, data visualization, and extensive software industry experience.

Leads Creative and Design Operations for Enova Studios by managing workflows, traffic, dashboards, tools, vendors, SOPs, and operational improvements. The role administers Asana and integrates the broader tool stack, coordinates capacity and project execution, manages vendor relationships, and applies AI and automation to improve efficiency. It partners with leadership to establish priorities, surface risks, maintain visibility, and support both creative production and UX/product design workflows.

Supports middle-office trade operations by reconciling trades, settlements, P&L, invoices, accounts, balances, and margin requirements. Investigates and resolves trade breaks, coordinates with trading, IT, clearing firms, and risk teams, and supports onboarding of exchanges and platforms. The role also manages datasets, produces reports, identifies automation opportunities, and contributes to operational improvements in a fast-paced financial markets environment.

Processes annuity paperwork, monitors business inflow, maintains Salesforce records, communicates with carrier partners, financial advisors, sales staff, and clients, compiles operational reports, organizes information, follows up on outstanding tasks, and supports special projects. The role requires accuracy, compliance awareness, analytical ability, strong communication, and adaptability in a hybrid Chicago office environment.

Leads operational excellence across tooling, cost-to-serve modeling, KPI reporting, process redesign, and cross-functional execution. Partners with Engineering, Data, Finance, and operational leaders to improve efficiency, reduce costs, implement automation, establish performance reviews, support launches, and inform strategic decisions. The role also contributes to company planning, market evaluation, partnerships, and M&A diligence.

Provides onsite technical support for enterprise users across Windows PCs, Macs, and mobile devices. Monitors systems and alerts, manages incidents, changes, problems, endpoints, and business controls, documents troubleshooting procedures, and supports automation through scripts and tools. The role emphasizes rapid issue resolution, customer service, operational reliability, knowledge management, and collaboration with technical teams.

Leads strategy and operations for new business initiatives, including market studies, competitive analysis, business modeling, M&A evaluation, strategic partnerships, budgeting, forecasting, acquisition integration, and startup planning. Monitors KPIs, assesses risks and efficiencies, supports cross-functional execution, mentors team members, and presents data-driven recommendations to senior stakeholders.

Supports a core P&L through strategic initiatives, process improvements, customer experience enhancements, and business automation. Owns projects from recommendation through implementation, manages bottlenecks and escalations, evaluates vendors, negotiates with partners, collaborates with technical teams, and uses data to guide decisions. The role requires cross-functional relationship building, analytical problem-solving, communication, influence, and project execution skills.

Leads Motive’s GTM Intelligence and Operations function, managing Salesforce and the broader revenue technology ecosystem. Oversees systems architecture, governance, integrations, licensing, budget, compliance, vendor evaluations, migrations, incident response, and CPQ processes. Manages and develops systems administrators and program owners while partnering with Sales, Marketing, Finance, Legal, Security, Procurement, and Enterprise Systems to support GTM initiatives, platform adoption, and operational continuity.

Lead go-to-market strategy and operations initiatives for international and MCS Sales and Account Management teams. Analyze business performance, pipeline, capacity, and trends; translate findings into priorities and recommendations; improve planning, reporting, and decision-making processes; and manage cross-functional projects from scoping through implementation. Partner with senior leaders and teams across Sales, Systems, Business Intelligence, Finance, and Marketing to drive measurable business outcomes.

Owns the operating model for the Office of the CISO, including planning cadences, governance, executive reporting, metrics, stakeholder forums, budgeting, and tool governance. Prepares leadership and Board-level communications, facilitates cross-functional alignment, manages Office of the CIO deliverables, and oversees the Crowd for Crowd program. The role also drives AI-enabled workflows, reporting standards, process improvements, and program adoption across cybersecurity operations.

Manages unit leaders overseeing Short Term Disability and absence claims teams. Establishes performance expectations, removes barriers, develops team capabilities, and drives customer service, expense management, claim accuracy, and operational efficiency. Uses performance data, claim reviews, call monitoring, automation, and AI strategies to address root causes and improve outcomes. Partners with internal and external customers, supports team accountability, and escalates issues with recommended solutions.

Leads Dropbox’s global Revenue and Marketing Operations strategy across SMB, Mid-Market, and Enterprise segments. Owns revenue planning, forecasting, segmentation, territories, quotas, incentives, GTM systems, analytics, pipeline management, and operational cadence across the customer lifecycle. Partners with executive leadership, Finance, Sales, Marketing, Product, and Customer teams to drive predictable growth, AI adoption, productivity, and transformation while building a high-performing Revenue Operations organization.

Own revenue operations policies, global forecasting, and the CRO operating cadence. Analyze process and data issues, implement system-based improvements, reconcile sales and finance forecasts, lead executive reporting, coordinate operating reviews, document processes, and mentor teammates. The role partners across Sales, Finance, Deal Desk, Revenue Systems, Data, Product, and Enablement in a fully remote B2B subscription environment.

Owns and improves the operational toolkit supporting Solutions Architects, including systems, workflows, reporting, documentation, support requests, engagement tracking, capacity planning, and data quality. Partners with revenue technology, analytics, and system owners to translate field needs into requirements, automate processes, improve handoffs, and sustain adoption. Supports SA leadership through reporting, business reviews, operating rhythms, testing, rollouts, and continuous operational improvements.

Own and scale Garner’s member payments function, ensuring accurate and timely payments. Build operational processes, tools, reporting, and automation; partner with Product, Engineering, Finance, Account Management, and external stakeholders; resolve complex payment issues; and lead a small team as a hands-on player-coach.

Lead the operating foundation for Affirm’s de novo bank. Own Finxact and Savana platforms, deposit and lending operations, launch readiness, controls, reconciliations, vendor oversight, regulatory readiness, and operational resilience. Build and manage the Bank Operations team, establish performance metrics, support audits and examinations, and partner with product, engineering, finance, compliance, risk, fraud, and other stakeholders to deliver reliable banking services.

Strategy and Operations Intern supporting Enova's core business units through strategic initiatives and process-improvement projects. Responsibilities may include automating business processes, supporting product launches, analyzing business performance, collaborating cross-functionally, influencing stakeholders, and presenting recommendations. The 10-week hybrid internship requires working in the Chicago office three days per week.

Leads cross-functional strategy execution across corporate travel divisions, coordinating operating rhythms, online booking tool needs, contracts, client issue resolution, process improvements, and reporting to the CEO. Acts as a liaison between Options Travel and Engine, influences senior stakeholders without direct authority, and supports partner-network and global-fulfillment initiatives.

Owns business strategy, analytics, processes, and systems supporting the Partnerships organization. Responsibilities include executive planning and reporting, partner revenue dashboards, quote-to-cash operations, renewal and expansion processes, Salesforce and go-to-market technology improvements, partner event operations, roadmap development, and mentoring junior teammates.

Own and improve GitLab’s end-to-end renewals operating model, including forecasting, retention reporting, quoting, data quality, case management, workflow automation, and capacity planning. Partner with Revenue Technology, Analytics, Finance, Sales, and Customer Success to improve Salesforce, subscription, billing, and reporting systems. Lead cross-functional operational improvements, document processes, analyze renewal performance, and influence stakeholders without direct authority.

Leads a Citizen IT team supporting Salesforce and PEGA applications through configuration, administration, troubleshooting, reporting, workflow management, training, and change management. Oversees Salesforce business analysts, partners with development and service leadership, improves data quality and processes, monitors performance, establishes KPIs, manages stakeholders, and drives platform adoption, productivity, and client satisfaction.

Leads regional technical payment-acceptance operations across Latin America, the Caribbean, and Mexico. Manages a distributed team, translates global strategy into market plans, diagnoses and remediates acceptance failures, and coordinates cross-functional initiatives with payment ecosystem partners. Establishes monitoring, KPIs, controls, playbooks, and governance while influencing senior stakeholders and developing team capability. Requires fluent Spanish and English, extensive payment operations experience, and approximately 15% travel.