Top Operations Jobs in Chicago, IL

Lead and manage the derivatives operations function, overseeing futures/options clearing, trade allocation, physical delivery, exception management, controls, and process improvements. Drive risk management, regulatory readiness, automation, metrics-driven decision making, stakeholder collaboration, and team development in a high-volume, time-sensitive environment.

Partner with North America Large Customer Sales leadership to drive revenue growth via strategic planning, pipeline forecasting, data-driven insights, and cross-functional project management. Build commercial strategies, embed metrics, improve sales workflows using AI and tooling, and deliver reporting and ad-hoc analyses to improve sales productivity and execution.

Individual-contributor Sales Operations role responsible for sales planning, forecasting, pipeline reporting, and Salesforce data governance for International Acceptance. Deliver strategic analytics and market coverage models, automate sales scorecards and MBRs, redesign sales processes, and partner cross-functionally to drive sales excellence and standardized CRM hygiene.

Lead process management and workforce operations for contact center workforce. Manage teams, design process improvements, oversee short-term planning, scheduling, network health, data and systems modernization, and partner cross-functionally to deliver operational results.

The Associate in CDFI Loan Operations processes transactions related to debt and equity deals, manages systems, communicates with stakeholders, and performs reconciliation and reporting tasks.

Lead analytics and sales operations for international acceptance: analyze sales performance, support semi-annual sales planning and incentives, improve CRM data quality and reporting, build standardized scorecards and MBRs, and partner cross-functionally to optimize sales processes and execution.

The VP of Commercial Operations leads strategy and execution to enhance revenue growth through operational excellence, cross-functional partnerships, and global service standardization.

Provide teller transaction processing, customer service, and operational support for branch managers. Complete routine to moderately complex tasks, escalate issues, ensure compliance and risk mitigation, educate customers on digital solutions, and help motivate staff to meet business objectives.

Process and approve teller transactions, resolve teller-line and operational issues, support branch managers with scheduling and tasks, assist customers and escalate concerns, promote digital banking, identify fraud/risk, ensure compliance with policies, and motivate staff to meet business objectives.

Provide branch operational support and customer service: process and approve teller transactions, resolve teller-line issues, complete routine to moderately complex transactions, assist branch manager with scheduling, escalate complaints, identify customer needs, promote digital banking solutions, and follow risk/compliance policies.

The Head of Strategy & Business Operations will shape Adyen's strategy and operations, lead cross-functional initiatives, and build a high-performing team to drive company alignment and strategic goals.

Conduct onsite and offsite audits of third-party collection agencies, law firms, and internal recovery operations to assess FDCPA and regulatory compliance, operational processes, inventory, and dialing/payment practices. Document findings, recommend corrective actions, prepare audit reports, monitor vendor performance, and collaborate with Compliance and Operations to improve controls and liquidation rates.

The Senior Operations Manager oversees contact center functions, drives strategic direction, cultivates leadership, and ensures operational excellence across P&Ls.

Lead and optimize a regional network of laboratories across the Americas, driving cost, productivity, quality, safety, and customer satisfaction. Oversee capacity planning, budget and footprint decisions, implement automation (Labware, Magnesis) and Lean Sigma improvements, ensure compliance and accreditations, coach managers, and align lab goals with customer operating units to deliver timely, high-quality lab services.

Lead and coordinate a bilingual (Spanish/English) call center team, manage complex escalations, oversee daily operations and staffing, monitor KPIs (AHT, QA, adherence), deliver coaching and development, support hiring and training, and drive process improvements to ensure high-quality customer outcomes.

Investigate and monitor suspicious applications and loans, maintain product-specific fraud reports, escalate issues, work cross-functionally to improve fraud detection and underwriting, and support up to three brands including rotating on-call and weekend availability.

Provide high-volume customer and carrier support for telecom products (caller ID, LNP, routing). Manage porting orders, tickets, SLA adherence, escalate complex issues, liaise with engineering, analyze KPIs, and support 24/7 operations.

Support a P&L by identifying operational bottlenecks, performing data analysis with SQL and BI tools, building predictive models, driving end-to-end solutions, and presenting findings to secure cross-functional alignment and implement improvements.

Provide frontline customer support and advocacy for Capital One team members in Chicago. Handle intake calls, deliver laptop and mobile device support across Windows and macOS, use ticketing tools, collaborate with peers and site leads, contribute to operational readiness, cross-train, and drive process improvements.

Manage equity clearing operations including client queries, trade lifecycle reviews, process inspections, and identifying operational risk and efficiency improvements. Develop process documentation, investigate new products, and collaborate with internal and external stakeholders while working a rotating coverage schedule and hybrid onsite schedule.

This role manages post-sales operations, leading a team to drive operational excellence, optimize processes, and leverage AI tools for Customer Success. It involves collaboration, policy development, and continuous improvement to scale the revenue organization effectively.

The Revenue Operations Analyst will support data management, streamline business processes, and optimize resource allocation across Marketing, Sales, and Customer Success teams.

The CS Operations Manager will manage the operational infrastructure for renewal programs, including program design, process configuration, and cross-functional collaboration with teams like Sales and Marketing.

The Mid-Office Operations Manager oversees trade reconciliation, settlement accuracy, and the full trade lifecycle, while mentoring junior analysts and fostering operational excellence.

The Cloud Operations Admin is responsible for managing enterprise infrastructure across cloud environments, providing hands-on support, troubleshooting, and ensuring compliance with security policies.