Top Operations Analyst Jobs in Chicago, IL

Provides production support and platform stability for Azure cloud services and APIs. Owns incident resolution, coordinates cross-team troubleshooting, leads root cause analysis, maintains monitoring and operational runbooks, and drives reliability improvements. The role also supports on-call response, release and rollback processes, knowledge transfer, and operational readiness across distributed cloud services.

Investigate security alerts and incidents by collecting and analyzing evidence, identifying intrusion vectors and malicious activity, documenting findings, tracking remediation, and conducting threat hunting. The role also analyzes forensic artifacts, researches attack methodologies, improves detection capabilities, collaborates with product development teams, and provides technical feedback to strengthen organizational security.

Supports finance operations and consolidation accounting by managing quarterly analytics calendars, preparing variance and flux reporting, and assisting with eliminations and allocation journal entries. The role also supports NetSuite and FloQast systems, audit requests, close-process improvements, reporting enhancements, and AI automation initiatives. Responsibilities include maintaining recurring deadlines, explaining account-level financial detail, responding to stakeholder requests, and assisting with special projects.

Analyzes customer and business requirements, data, test results, and program outputs to implement accurate batch data fulfillment solutions. Serves as a liaison between business, technical, and operational teams; configures systems, executes test plans, troubleshoots processing issues, maintains documentation, and ensures compliance with legal and operational standards. The role also supports process improvements, cost reduction, quality initiatives, and timely program delivery using proprietary systems.

Own and improve Composer’s brokerage and trading operations, including trade lifecycle management, account servicing, escalations, reconciliations, controls, and risk workflows. Partner with Product, Engineering, Compliance, and Operations to define requirements, implement scalable solutions, support launches, analyze operational trends, and lead cross-functional initiatives in a regulated environment.

The Strategy & Operations Analyst will manage high-priority projects, perform financial analysis, and drive operational improvements to enhance business performance.

Partners with AMER sales leadership on territory, quota, capacity, and headcount planning. Improves sales processes, scopes Salesforce automations, documents workflows, and builds dashboards using sales technology and BI tools. Analyzes performance, forecasting, KPIs, and trends to provide recommendations. Identifies AI opportunities to automate Sales Operations workflows and presents insights to senior stakeholders.

Perform independent technology controls testing, design and execute test plans, identify control and process gaps, document findings, evaluate cybersecurity compliance, and communicate results to stakeholders. The role also manages testing engagements, maintains partner relationships, collaborates across risk and technology teams, and supports process improvements related to cybersecurity, identity and access management, and cloud technologies.

Manage and optimize Ironclad and related contract management systems, including workflows, templates, approvals, integrations, data quality, reporting, and technical troubleshooting. Drive contract intake, lifecycle management, process improvement, knowledge management, training, and cross-functional legal technology initiatives. Build dashboards and support audits and special projects while partnering with Legal, Finance, Procurement, IT, and business stakeholders. The role focuses on legal operations and technology rather than substantive legal negotiation.

Analyzes and improves technology operations, IT service management, governance, intake, portfolio monitoring, and business processes. The role researches and synthesizes information for leadership, validates processes against ITIL standards, develops dashboards and reporting, supports vendor and contract activities, maintains documentation, and drives adoption of technology tools and processes. It also facilitates collaboration between business and technology stakeholders and promotes continuous operational improvement.

Manage Deal Desk operations across the quote-to-cash lifecycle, including CPQ administration, quoting, pricing validation, approvals, product configuration, exception management, and data integrity across CPQ, CRM, and billing systems. Build KPI reporting, support renewals and expansions, document processes, and partner cross-functionally to automate workflows and improve deal execution.

Own and optimize top-of-funnel revenue processes, including lead routing, lifecycle management, workflow automation, attribution tracking, and funnel analysis. Partner with Sales, Marketing, Business Systems, and other teams to improve Salesforce and go-to-market tooling, maintain data integrity, manage cross-functional initiatives, and train revenue teams on process and tooling changes.

Provides technical, administrative, and quality oversight for claims operations, including delegated claims administrators, offshore partners, first notice of loss, data governance, audits, internal controls, SOPs, peer reviews, projects, and loss fund reconciliation. The role coordinates with claims, finance, legal, data operations, auditors, TPAs, brokers, and other stakeholders to ensure accurate, timely, compliant claims processes and strong customer service.

Executes core accounting activities supporting monthly close and financial reporting. Responsibilities include preparing journal entries, reconciling accounts, performing job cost accounting, supporting revenue recognition and WIP preparation, maintaining financial records, preparing reports, resolving discrepancies, using ERP systems, and supporting internal controls, audits, compliance, and process improvements.

Leads the Animal Resources Center shipping and receiving dock, coordinating animal shipments, supply and equipment inventory, vendor communications, transport vehicle compliance, and USDA documentation. Supports research operations by maintaining records, analyzing data and specimens, conducting literature reviews, and assisting with reports and manuscripts. Coordinates equipment movement and works with facility supervisors, approved drivers, and research support teams to ensure efficient, compliant operations.

Supports global product sales strategy and operations by managing reporting, dashboards, data quality, sales systems, and Rhythm of Business activities. Analyzes sales performance, resolves system and data issues, documents requirements, improves scalable processes, and collaborates with sales, finance, operations, product, and customer success stakeholders.

Own Salesforce administration and GTM reporting systems, maintain data quality and integrations (including BigQuery and Chargebee), build dashboards and reports, document processes, and support sales and customer-success analysis for pipeline, forecasting, and account health.

Coordinate international air and ocean freight shipments, warehouse and 3PL execution, loading appointments, export documentation, customs certificates, and order-to-cash activities in NetSuite. Manage samples, inventory transfers, EDI issues, customer updates, and shipment tracking. Monitor inventory, lead times, warehouse KPIs, and logistics costs while collaborating with freight forwarders, distributors, planning teams, and internal stakeholders to ensure accurate, timely international fulfillment.

Supports revenue operations through Salesforce administration, GTM tooling, data quality management, reporting, pipeline analysis, territory design, quota planning, and capacity modeling. Builds dashboards and leadership digests, investigates data discrepancies, manages GTM support requests, and contributes to AI-assisted RevOps workflows. The role requires strong analytical, spreadsheet, Salesforce, communication, and process-development skills.

Administers customer contracts for medical devices, including pricing, rebates, compliance, amendments, reporting, renewals, and payment terms. Collaborates with Commercial, Finance, and Legal teams, resolves pricing disputes, maintains contract records and ERP master data, processes orders and returns, manages deadlines, and supports process improvements. The role requires strong analytical, organizational, communication, and cross-functional collaboration skills, along with SAP or comparable ERP experience and proficiency in Word and Excel.

Analyzes revenue and GTM data to identify performance drivers, risks, and opportunities. Owns executive dashboards, KPI reporting, forecasting models, data integrity, quota and territory planning, and cross-functional reporting standards. Partners with Sales, Marketing, Customer Success, and Product Operations while delivering urgent strategic analysis for senior leadership and the Board.

Owns lead and account data quality across the sales pipeline. Responsibilities include deduplicating and enriching CRM records, defining lead quality and routing standards, maintaining account structures, resolving data escalations, evaluating enrichment vendors, and assessing AI for quality assurance and anomaly detection. Partners with sales leadership to build scalable workflows and validation processes using CRM tools, SQL, spreadsheets, and potentially Python.

Manages the end-to-end sales play operating model, including intake, scheduling, launch readiness, account coordination, KPI reporting, performance analysis, retrospectives, and executive recommendations. Partners cross-functionally with Sales, Analytics, Marketing, SDR, and Presales teams to coordinate campaigns, enablement, and execution. Maintains the sales play calendar, prevents account overlap, and improves operating processes through structured evaluation and continuous refinement.

Monitors and improves AI-powered systems by tracking performance, utilization, KPIs, incidents, and operational trends. Develops reports and dashboards, identifies efficiency opportunities, supports governance and compliance activities, documents procedures, and collaborates with AI engineers, product teams, business stakeholders, and operations leaders to resolve issues and improve adoption.

Leads operational oversight, performance analysis, governance, and continuous improvement for AI-powered products and services. Develops performance frameworks, executive dashboards, business insights, risk and compliance reporting, and scalable AI operating models. Partners with AI engineers, product teams, and business leaders to optimize workflows, support automation, manage operational risks, and drive cross-functional operational excellence.