Top Operations Analyst Jobs in Chicago, IL

The Strategy & Operations Analyst will manage high-priority projects, perform financial analysis, and drive operational improvements to enhance business performance.

9-week summer analyst program within Operations supporting processing, trade/asset support, reporting, and transformation. Responsibilities include client lifecycle management, transaction processing, data reconciliation, trade settlement, data governance, reporting and analytics, identifying process improvements, and creating Tableau dashboards. The role focuses on operational controls, risk reporting, and implementing AI/ML and automation solutions to improve processes.

Manage Deal Desk operations across the quote-to-cash lifecycle, including CPQ administration, quoting, pricing validation, approvals, product configuration, exception management, and data integrity across CPQ, CRM, and billing systems. Build KPI reporting, support renewals and expansions, document processes, and partner cross-functionally to automate workflows and improve deal execution.

Own and optimize top-of-funnel revenue processes, including lead routing, lifecycle management, workflow automation, attribution tracking, and funnel analysis. Partner with Sales, Marketing, Business Systems, and other teams to improve Salesforce and go-to-market tooling, maintain data integrity, manage cross-functional initiatives, and train revenue teams on process and tooling changes.

Own partner operations for the Revenue Operations team: ensure Salesforce data hygiene, manage deal registration and partner-sourced discounts, produce analyses and dashboards, document processes, support partner portals, and drive operational improvements to accelerate partner-sourced revenue while supporting leadership and cross-functional teams.

Perform daily trade reconciliations and post-trade activities, investigate trade breaks, manage invoice reconciliations with exchanges and clearing firms, oversee position/trade/cash transfers, develop and optimize tools and analytical models, liaise between traders, clearing firms, accounting, and vendors, and manage ad hoc projects to improve automation and workflow.

Lead day-to-day Product Risk Management operations: identify, assess, mitigate, and report product risks; define processes, standards, and tools; run risk assessments and executive reporting; partner with product, engineering, legal, compliance and auditors to embed ERM and ensure post-launch monitoring and issue remediation.

The role involves developing insights and solutions to enhance productivity for sales teams, driving AI strategies, optimizing processes, and providing operational support while collaborating across teams.

Lead analytics and sales operations for international acceptance: analyze sales performance, support semi-annual sales planning and incentives, improve CRM data quality and reporting, build standardized scorecards and MBRs, and partner cross-functionally to optimize sales processes and execution.

Triage, investigate, and remediate security alerts from the Huntress platform. Perform forensic review of EDR telemetry, malware analysis, and cloud/M365 investigations. Escalate incidents, contribute to detection engineering, and support SOC operations and partner outcomes.

Manage day-to-day international air and ocean freight operations, coordinating freight forwarders, 3PL warehouses, and container/truck loadings. Prepare and audit export documentation and certificates, maintain NetSuite order-to-cash and inventory accuracy, resolve EDI issues, track inventory and KPIs, handle product samples, and serve as the operational contact for international customers and distributors to ensure on-time cross-border shipments.

The Operations Analyst will support trading operations through monitoring activities, resolving trading issues, data integrity management, and cross-functional collaboration to improve operational efficiency.

Support global Legal and Compliance by managing legal financial operations, outside counsel/vendor management, invoice processing, and reporting. Build dashboards (Power BI/Tableau), analyze spend and forecasts, optimize processes via automation and AI, administer TeamConnect/Collaborati, manage RFPs and rate processes, and drive continuous improvement across matter management and billing systems.

Own and improve revenue operations processes, CRM systems, automation, data quality, reporting, and go-to-market workflows. The analyst manages pipeline and funnel analysis, lead routing, lifecycle stages, dashboards, forecasting support, SDR operations, and cross-functional process improvements. This role serves as a HubSpot subject-matter expert, troubleshoots system issues, translates business needs into scalable solutions, and provides actionable insights to revenue leaders.

Manage core HR operations across the employee lifecycle: reporting and analytics, full-cycle recruitment logistics, onboarding/offboarding, HRIS data integrity, compliance with laws and CBAs, process improvement, and supporting HR projects and leadership with accurate HR data and documentation.

Support the CIO/Director of Quantitative Research by operating, documenting, and improving quantitative finance processes (asset allocation, capital market assumptions, performance attribution, glide paths, simulation-based optimization). Update client deliverables, develop new quantitative tools using statistical, risk management, and simulation methods, and communicate results to investment professionals to inform policy and investment decisions.

Manage and execute the renewals playbook to improve retention. Collaborate with Customer Success, Sales, Legal, and Finance to prepare pricing, negotiate renewals, draft contracts, maintain renewal forecasts, identify risks, and run targeted outreach and engagement campaigns to ensure timely, compliant, and mutually beneficial renewals.

Support investment operations by collecting, reconciling, and validating cash flow, valuation, and performance data; maintain documentation and repositories; prepare routine reports and exhibits; perform standard reconciliations and daily/weekly checks; assist with due diligence, industry analysis, process improvements, and QA under supervision.

Lead analytics and reporting for post-sales segments, reconcile data across Salesforce and financial/CS systems, design and enforce renewals and customer success processes, build adoption and retention reporting, and translate insights into recommendations for leadership to improve renewal rates and revenue retention.

Lead AI FinOps for enterprise AI platforms by managing cloud AI spend, optimizing token/GPU/inference costs, building forecasting and chargeback models, defining governance and financial guardrails, partnering with cross-functional teams, and delivering executive reporting to drive cost-effective, responsible AI adoption.

Lead governance and financial management of enterprise software and SaaS assets. Implement SAM and FinOps practices, manage licensing compliance and vendor relationships, analyze technology spend, build executive reporting and dashboards, and drive cost optimization and lifecycle processes across teams.

Partner with Public Sector GTM leadership to develop strategy, analyze market and performance, build analytical models, and surface data-driven recommendations. Identify and implement AI-enabled workflows and automations, present findings to leaders and executives, and collaborate cross-functionally to scale GTM initiatives and drive public sector revenue growth.

Monitor and support Quantiq's live trading environment during APAC/European sessions, analyze markets and news, calculate daily P&L and positions, troubleshoot production issues with engineering, support algorithm releases, develop automation tools and convert manual processes to automated systems.

The Senior Revenue Operations Analyst will manage the top of funnel operations, analyze funnel performance, optimize lead management, and improve data integrity across GTM systems.

Monitor and reconcile transactions across ACH, RTP/FedNow, and card networks; triage and resolve payment exceptions, chargebacks, and settlement discrepancies; run SQL queries and build volume/limit projection models; communicate with sponsor banks and clients; maintain tracking of open operational items and document processes to support automation.