Top Operations Analyst Jobs in Chicago, IL

Manage and align risk policies, workflows, and due diligence with financial partners. Evaluate merchants, identify trends, use data to drive process improvements, and build scalable operational controls and reporting to mitigate partner and regulatory risk.

Build and maintain analytics solutions for cloud technology and network infrastructure teams. Responsibilities include gathering requirements, automating reporting, developing self-service analytics, maintaining data pipelines and models, querying multiple data sources, and communicating insights through dashboards and reports. The role supports data-driven planning, capacity management, colocation, and finance decisions while collaborating with technical and business stakeholders.

Leads sales operations analytics and strategic initiatives, including forecasting, pipeline and funnel analysis, KPI reporting, deal structuring, process improvement, and revenue predictability. Partners with sales leadership and cross-functional teams to improve sales execution, automation, dashboards, and operating cadences. Mentors junior analysts and drives alignment across marketing, sales, and customer success.

Triage bug bounty and vulnerability management reports, validate findings, assess severity, identify duplicates, and coordinate remediation through closure. Collaborate with PSIRT, engineering, legal, communications, customer success, and security teams. Support CVE assignments as a CNA representative, communicate with researchers and customers, maintain accurate records, monitor operational metrics, and improve vulnerability-handling procedures, runbooks, and documentation.

Own operational success across strategic energy markets, including availability, offers, interval data, performance calculations, enrollments, and deadlines. Deliver revenue-impacting analyses, launch new market programs, advise Product, Engineering, and Sales, automate workflows with Python, investigate incidents, and build durable processes in an ambiguous environment. The role supports market expansion across MISO, PJM, and SPP and may eventually involve mentoring or managing junior analysts.

Administer and configure Gainsight to optimize customer lifecycle management, map digital customer journeys, create automations, dashboards and surveys, derive data-driven insights, and train stakeholders on Gainsight best practices.

Own CX operations across systems, ecommerce fulfillment, order management, fraud and chargebacks, subscriptions, AI automation, and Voice of Customer reporting. Manage tooling configuration, 3PL and partner relationships, cross-functional initiatives, payment issues, workflow improvements, and customer journey enhancements. Build reporting and optimize helpdesk, ERP, ecommerce, conversational AI, and automation platforms to improve CX performance.

Performs complex deposit and bank operations tasks, including exception reviews, reporting, wire processing, NSF and chargeback processing, fraud review, Fed corrections, and Reg E compliance. The role supports multiple banking departments, mitigates operational risk, maintains compliance with banking regulations, improves procedures, and ensures accurate, responsive service to clients and internal teams.

Analyzes pricing, sales, margin, customer, and quote data to produce recurring reports, dashboards, models, and actionable insights. Maintains pricing files and customer price sheets, investigates discrepancies, supports strategic quotes, validates reporting accuracy, and performs ad hoc analyses for Pricing, Sales, Finance, and Operations. Requires advanced Excel skills, strong analytical judgment, and the ability to independently deliver decision-ready findings.

Own the monthly sales commission process, including payout calculations, validation, adjustments, and payroll handoff. Analyze sales funnels, pipeline health, conversion, and revenue attainment while building executive reports and dashboards. Support territory design, capacity planning, and target-setting through data analysis. Improve recurring workflows with automation and AI, resolve discrepancies, document business rules, and collaborate cross-functionally across revenue and support teams.

Analyzes business problems, KPIs, forecasts, capacity, and quantitative models to support product strategy and operational excellence. Improves processes, standardizes global metrics, develops data-driven insights, and facilitates stakeholder business reviews for better decision-making and productivity.

Analyzes operational data for Uline’s Canada and Mexico branches, develops SQL- and Excel-based reports and dashboards, prepares actionable business memos, identifies trends and improvement opportunities, and collaborates with analysts to support international operational decisions.

Monitors product and operational performance, identifies customer and process issues, and partners with Product, Engineering, Customer Service, Risk, and Compliance teams on improvements. Implements AI and automation tools, investigates behavioral patterns, manages operational partners, improves escalations and resolution efficiency, and supports banking, telecom, remittance, onboarding, and retention initiatives.

Process and fulfill customer orders, maintain Salesforce contract and account data, create software licenses, invoice customers, manage inventory, prepare reports, document workflows, and support sales and finance teams. The role also handles customer inquiries, financial records, credit memo matching, vendor forms, and contractual compliance while meeting service-level agreements and key performance indicators.

The Strategy & Operations Analyst will manage high-priority projects, perform financial analysis, and drive operational improvements to enhance business performance.

Supports finance and business operations across cloud billing, AP/AR, payments, month-end close, budgeting, forecasting, reconciliations, reporting, and KPI dashboards. The role manages AWS, GCP, and Azure billing, resolves vendor and customer discrepancies, maintains financial and sales data, supports journal entries and financial statements, and identifies process improvements. It requires fluent Korean and English, strong Excel or Google Sheets skills, analytical ability, and U.S. work authorization without sponsorship.

Partners with AMER sales leadership on territory, quota, capacity, and headcount planning. Improves sales processes, scopes Salesforce automations, documents workflows, and builds dashboards using sales technology and BI tools. Analyzes performance, forecasting, KPIs, and trends to provide recommendations. Identifies AI opportunities to automate Sales Operations workflows and presents insights to senior stakeholders.

Supports private market investment operations, including monitoring investments, preparing investor reporting, managing SPVs and investment vehicles, tracking capital calls and commitments, completing subscription documents, and responding to investor inquiries. The role also contributes to digital investor experience improvements, onboarding and educational materials, process enhancements, and new investment product launches while collaborating with investment, engineering, product, design, legal, and operations teams.

Investigates complex, high-risk user business cases and makes evidence-based risk decisions in ambiguous situations. The role develops tailored mitigation strategies, collaborates with Risk, Legal, Compliance, Product, and partners, communicates findings to varied audiences, engages directly with users, identifies systemic trends, and improves processes, decision frameworks, documentation, playbooks, and tooling.

Own Rain’s revenue operations infrastructure across Sales, Marketing, Partnerships, and Customer Success. Design and administer GTM compensation plans, maintain revenue dashboards and analyses, manage HubSpot architecture and integrations, support GTM systems, automate workflows with AI tools, and optimize cross-functional sales processes. The role requires strong analytical, systems administration, compensation, and process improvement skills in a fast-growing fintech environment.

Support sales territory planning, quota alignment, compensation processes, revenue operations, CRM data integrity, reporting, audits, and process improvements. Analyze market and account data to design equitable territories, reconcile discrepancies, improve workflows, support system implementations, troubleshoot issues, and develop training and documentation. Partner with sales leadership and cross-functional teams to optimize territory structure and revenue operations capabilities.

Supports managed-account trading operations by monitoring workflows, booking trades and client allocations, processing corporate action elections, reconciling transactions, and ensuring timely, accurate completion of daily deadlines. The role performs quality assurance, identifies and escalates operational risks, resolves complex exceptions, analyzes reports and metrics, documents issues, supports process improvements, and trains processors in a controlled broker-dealer environment.

Analyze operational challenges, identify root causes, and uncover trends through data analysis. Build Tableau dashboards and executive presentations, deliver actionable insights, recommend workflow and tool improvements, and collaborate with Business Operations teams on continuous improvement initiatives. The role focuses on optimizing service delivery, operational performance, and customer escalation management.

Coordinates Treasury reporting, governance, controls, policies, procedures, and regulatory compliance initiatives. Partners with Corporate Treasury, Finance, Risk Management, Regulatory Reporting, oversight, audit, and project management teams to ensure accurate reporting, manage operational and financial risks, resolve regulatory constraints, and communicate treasury strategies to internal and external stakeholders. Supports continuous improvement and requires strong treasury, risk management, communication, and leadership skills.

Analyzes and improves technology operations, IT service management, governance, intake, portfolio monitoring, and business processes. The role researches and synthesizes information for leadership, validates processes against ITIL standards, develops dashboards and reporting, supports vendor and contract activities, maintains documentation, and drives adoption of technology tools and processes. It also facilitates collaboration between business and technology stakeholders and promotes continuous operational improvement.