Top Operations Analyst Jobs in Chicago, IL

Lead execution and optimization of customer operations and success platforms (Totango/Gainsight). Administer in-app engagement tools, monitor KPIs, manage data integrity, and drive automation and AI-enabled efficiency. Partner cross-functionally, deliver project implementations, communicate status to leadership, and indirectly manage and coach contributors to improve adoption and operational outcomes.

The Senior Business Operations Associate supports data management and client reporting, analyzing data trends, defining operational requirements, and facilitating process improvements while collaborating with teams to enhance workflows.

Support Sales by building segmentation models, territory designs, and compensation plans; advise Sales VPs through business reviews; maintain dashboards and reports in Salesforce, Gong, and Omni; improve CRM workflows and data quality; ensure account, opportunity, and territory integrity; and collaborate cross-functionally to operationalize GTM decisions.

Identify and assess financial crime risks, conduct data-driven reviews and monitoring, redesign and scale compliance processes, advise stakeholders, ensure regulatory and partner requirements are met, and recommend process and policy improvements to mitigate emerging risks.

Review account activity and approve or escalate payment requests using AI-assisted analysis. Detect suspicious activity and fraud patterns, implement regulatory requirements, recommend process improvements, document procedures, and collaborate cross-functionally to balance compliance, user experience, and scalable growth.

Lead Data Analyst responsible for advanced analytics, real-time dashboards, capacity modeling, and network performance insights. Collaborates with stakeholders to identify inefficiencies, run tests and pilots, and deliver actionable recommendations to improve service provider performance and network operations.

Assist with operations and administrative processes, support invoicing and collections, keep internal tools updated, and prepare reports. Collaborate with teams to improve efficiency using digital tools.

Support finance operations including AP/AR, prepare and audit monthly customer invoices in Xero and Facturama, process vendor bills, perform account reconciliations and aging analyses, produce ad-hoc reports, coordinate vendor onboarding, respond finance inquiries, and document and improve AP/AR processes.

The Risk Operations Analyst will ensure compliance with financial policies, assess financial crime risks, improve processes, and communicate effectively with stakeholders.

Support investment operations by collecting, reconciling, and validating cash flow, valuation, and performance data; maintain documentation and repositories; prepare routine reports and exhibits; perform standard reconciliations and daily/weekly checks; assist with due diligence, industry analysis, process improvements, and QA under supervision.

Lead governance and financial management of enterprise software and SaaS assets. Implement SAM and FinOps practices, manage licensing compliance and vendor relationships, analyze technology spend, build executive reporting and dashboards, and drive cost optimization and lifecycle processes across teams.

As a Recruiting Operations Analyst at Box, you'll manage recruiting data, optimize systems, support process improvements, and leverage AI in recruitment workflows.

Support day-to-day revenue operations across Salesforce, Campaign Monitor, partner operations, and renewals. Maintain CRM data quality, build reports and dashboards, collaborate cross-functionally to troubleshoot issues, document processes, and support projects that improve workflows and scale Revenue Operations.

Lead AI FinOps for enterprise AI platforms by managing cloud AI spend, optimizing token/GPU/inference costs, building forecasting and chargeback models, defining governance and financial guardrails, partnering with cross-functional teams, and delivering executive reporting to drive cost-effective, responsible AI adoption.

Support middle office operations by reconciling positions, P&L, trades and valuations; investigate trade breaks; maintain financial controls and reporting; clean trading data; collaborate with trading, technology, accounting, and FP&A to improve reporting and workflows.

Support a P&L by identifying operational bottlenecks, performing data analysis with SQL and BI tools, building predictive models, driving end-to-end solutions, and presenting findings to secure cross-functional alignment and implement improvements.

Provide marketing leadership with accurate analysis and actionable insights; build and maintain KPI packages and regular reporting; improve data integrity and marketing-to-CRM processes; partner cross-functionally to optimize lead conversion and revenue; utilize AI-driven analytics; and complete ad hoc analyses for executives.

Monitor daily solar plant performance, manage alerts and O&M cases, process O&M expenses in NetSuite, schedule preventative maintenance, support compliance and onboarding, assist RFPs and special projects, and collaborate with operations managers and O&M partners to improve plant performance.

Lead and build the Customer Experience analytics function, owning CX data strategy, BI, forecasting, capacity planning, operational analytics, and executive reporting. Translate large datasets into actionable insights, predictive models, and staffing forecasts, measure AI and human interactions, identify journey inefficiencies, and quantify CX impact on revenue while partnering with CX, Finance, and Data teams.

The Senior Sales Operations Analyst will lead project workstreams supporting Enterprise Account Executives, improve sales processes, analyze data for decisions, and collaborate with various departments to enhance efficiency and revenue.

Own day-to-day GTM revenue systems and build AI-native automations. Responsibilities include Salesforce administration, n8n workflow development, deal desk and commissions support, tooling administration, integration monitoring, and converting repetitive tasks into automated, agentic workflows using Claude Code and other AI tools.

The Support Operations Analyst will manage the architecture of the Intercom platform, ensuring data integrity and effective reporting, while collaborating with teams to optimize support operations.

The Customer Success Operations Analyst will build reporting and dashboards, drive data-informed decisions, and improve customer success outcomes through analytics and automation.

Analyze sales data, build and maintain dashboards and scorecards (Power BI, Excel), evaluate market trends, employ AI/automation for pipeline and lead scoring, support sales leadership with actionable insights, document processes and collaborate cross‑functionally to improve sales performance and planning.

The Senior Revenue Operations Analyst will manage the top of funnel operations, analyze funnel performance, optimize lead management, and improve data integrity across GTM systems.