Top Operations Analyst Jobs in Chicago, IL

Supports logistics and distributor operations through recurring performance routines, reporting, process documentation, controls testing coordination, audit evidence management, access reviews, issue tracking, and remediation follow-up. The role maintains SOPs and training materials, coordinates cross-functional stakeholders and third parties, prepares KPI and controls reporting, analyzes operational disruptions, and develops dashboards and improvement plans to enhance service reliability and compliance.

Manage Deal Desk operations across the quote-to-cash lifecycle, including CPQ administration, quoting, pricing validation, approvals, product configuration, exception management, and data integrity across CPQ, CRM, and billing systems. Build KPI reporting, support renewals and expansions, document processes, and partner cross-functionally to automate workflows and improve deal execution.

Own sales forecasting, pipeline and performance analytics, GTM planning, sales compensation strategy, and revenue reporting. Partner with senior Revenue, Sales, Marketing, and Finance leaders to identify risks, evaluate scenarios, improve forecast accuracy, and translate complex analyses into actionable recommendations. This senior individual contributor role requires autonomy, executive communication, and expertise in SaaS revenue operations, Salesforce, sales compensation, quota planning, and pipeline management.

Supports global revenue operations through territory and quota planning, KPI reporting, performance analysis, dashboard development, AI-enabled workflow improvements, deal desk execution, CRM governance, and commercial process optimization. Partners with Sales, Marketing, Customer Success, Enablement, and Finance to improve productivity, data quality, and operational effectiveness.

Provides Sales and Revenue Operations support by processing orders, administering Salesforce and CPQ platforms, monitoring forecasts, building reports and dashboards, improving sales processes, ensuring data integrity, and advising cross-functional stakeholders. The role also develops Salesforce enhancements, resolves process bottlenecks, trains field teams, documents workflows, and applies AI tools to improve analysis, reporting, and documentation.

Provides technical, administrative, and quality oversight for claims operations, including delegated claims administrators, offshore partners, first notice of loss, data governance, audits, internal controls, SOPs, peer reviews, projects, and loss fund reconciliation. The role coordinates with claims, finance, legal, data operations, auditors, TPAs, brokers, and other stakeholders to ensure accurate, timely, compliant claims processes and strong customer service.

Supports global sales operations by maintaining territory alignment, account disposition, rules of engagement, forecasting, KPIs, pipeline insights, Salesforce processes, data governance, and sales technology adoption. Partners with regional leaders, IT, and sales stakeholders to improve processes, data quality, operational consistency, and revenue performance. The role also supports quarterly business reviews, territory assignments, sales communications, and cross-functional issue resolution.

Supports investment operations strategy and transformation initiatives across equities, fixed income, FX, and derivatives. Responsibilities include business requirements gathering, process mapping, test case development, UAT, defect tracking, automation and AI workflow implementation, operational risk identification, issue triage, process improvement, and development of new operational capabilities. The role also supports due diligence for new markets and investment instruments.

Provides client and system support for time study processes, cost reports, and related PCG systems. Coordinates roster data and system updates, analyzes monthly and quarterly results, produces reports, troubleshoots issues, and communicates findings to clients and project managers. Develops process documentation, quality assurance procedures, and instruction materials while managing multiple assignments and ad hoc project tasks.

Administers customer contracts for medical devices, including pricing, compliance, rebates, reporting, amendments, approvals, and renewals. Collaborates with Commercial, Finance, and Legal teams on contract development and customer requests. Maintains contract records and ERP pricing data, resolves pricing disputes, processes orders and returns, manages deadlines and billing obligations, and supports process improvements. The role is hybrid, requiring onsite work in Lake Zurich, Illinois, three days per week.

Designs and implements analytical and systems solutions to support CLO operations. Works with stakeholders to automate processes, analyze data, build database-driven reporting, and deliver solutions using SQL, VBA/VBS, and Python. Manages multiple priorities and drives projects from concept through implementation with minimal oversight.

Owns strategy, operating cadence, KPI frameworks, reporting, automation, workforce planning, capacity modeling, and business cases for Cboe’s global Market Data Administration organization. The role queries operational data, builds dashboards and financial models, standardizes processes, supports technology adoption, and partners cross-functionally to improve scalability and enable senior leadership decisions.

Supports global product sales strategy and operations by managing reporting, dashboards, data quality, sales systems, and Rhythm of Business activities. Analyzes sales performance, resolves system and data issues, documents requirements, improves scalable processes, and collaborates with sales, finance, operations, product, and customer success stakeholders.

Provides overnight customer service and operational support for exchange members. Monitors and troubleshoots trading and clearing systems, investigates issues using internal and external tools, logs and responds to tickets, and coordinates resolutions across internal and external teams. The role requires trade desk or exchange operations experience, knowledge of U.S. equity markets, FIX and SBE protocol support, real-time monitoring, and basic SQL, Groovy, or Python querying.

Leads complex client and third-party administrator integrations for pharmacy benefit management operations. Supports batch file processing, EDI workflows, automated job monitoring, data reconciliation, issue resolution, and data quality management. Serves as a subject matter expert on PBM eligibility, claims, accumulator processing, and client-specific configurations. Collaborates with clients and internal teams, documents requirements, resolves exceptions, and maintains service, quality, and productivity standards.

Supports the daily lifecycle, processing, reconciliation, risk, and profit-and-loss activities for macro derivatives, including interest rates, FX, options, futures, and Treasury products. Partners with trading, risk, technology, finance, and operations teams to resolve issues, improve workflows, automate reporting, maintain controls, and support system enhancements. Develops VBA and Python tools and maintains documentation for audit, regulatory, and governance requirements.

Supports revenue operations through Salesforce administration, GTM tooling, data quality management, reporting, pipeline analysis, territory design, quota planning, and capacity modeling. Builds dashboards and leadership digests, investigates data discrepancies, manages GTM support requests, and contributes to AI-assisted RevOps workflows. The role requires strong analytical, spreadsheet, Salesforce, communication, and process-development skills.

Administers customer contracts for medical devices, including pricing, rebates, compliance, amendments, reporting, renewals, and payment terms. Collaborates with Commercial, Finance, and Legal teams, resolves pricing disputes, maintains contract records and ERP master data, processes orders and returns, manages deadlines, and supports process improvements. The role requires strong analytical, organizational, communication, and cross-functional collaboration skills, along with SAP or comparable ERP experience and proficiency in Word and Excel.

Analyzes sales, pipeline, revenue, productivity, forecasting, retention, expansion, pricing, and territory data to support GTM decision-making. Builds forecast models, reporting frameworks, executive presentations, and actionable insights while validating data across Salesforce, Clari, and business systems. Partners with Sales, Finance, Marketing, Customer Success, Deal Desk, IT, and Business Systems teams.

Monitors and improves AI-powered systems by tracking performance, utilization, KPIs, incidents, and operational trends. Develops reports and dashboards, identifies efficiency opportunities, supports governance and compliance activities, documents procedures, and collaborates with AI engineers, product teams, business stakeholders, and operations leaders to resolve issues and improve adoption.

Leads operational oversight, performance analysis, governance, and continuous improvement for AI-powered products and services. Develops performance frameworks, executive dashboards, business insights, risk and compliance reporting, and scalable AI operating models. Partners with AI engineers, product teams, and business leaders to optimize workflows, support automation, manage operational risks, and drive cross-functional operational excellence.

Administers sales compensation systems, including SAP Commissions and Salesforce workflows; calculates, validates, and reconciles commission payments; manages accruals, audits, reporting, and seller support. Builds Excel models for compensation plans and quota structures, investigates data issues, coordinates system updates, and partners with Sales, Finance, HR, Accounting, Legal, and vendors. Identifies process improvements and supports automation, AI-enabled validation, and governance activities.

Manages pharmacy rebate operations, including manufacturer and GPO rebate submissions, claims analysis, contract review, guarantee reconciliation, forecasting, reporting, audit support, and client recommendations. Provides sales and RFP support, coordinates with Finance, Underwriting, Analytics, Client Services, and external stakeholders, and serves as a subject matter expert for rebate audits and regulated reporting.

Analyzes pharmacy benefit contract operations, claims data, manufacturer agreements, financial guarantees, rebates, and contract reconciliation. Supports formulary design, contract optimization, pricing risk, client renewals, RFPs, audits, regulated reporting, and contract-processing system maintenance. Serves as a subject matter expert for client reporting and audit activities while coordinating with Finance, Underwriting, Analytics, Client Services, manufacturers, and clients.

Analyzes complex sales data, develops reporting infrastructure, and provides decision intelligence for sales and partner management teams. Responsibilities include KPI tracking, forecasting, quota setting, territory planning, dashboard management, strategic planning, process improvement, and cross-functional analytics initiatives. The role builds reusable data and operating capabilities, translates ambiguous business needs into actionable recommendations, and communicates insights to sales leaders and executives.