Top Director of Operations Jobs in Chicago, IL

Leads operational, strategic, financial, quality, and patient-experience initiatives across four oncology practice locations. Oversees hematology, medical oncology, radiation oncology, infusion, and multidisciplinary teams; manages budgets, staffing, productivity, performance metrics, workflows, and service growth. Provides leadership to practice managers, supervisors, operational staff, and advanced practice providers while partnering with physicians and clinical leaders to improve access, care coordination, outcomes, and sustainable oncology care delivery.

Leads the International Pricing Team’s Infrastructure and Implementation pillar for Capital One’s Global Payment Network. Develops pricing strategies, architectures, systems, and processes addressing payment flows, interchange, incentives, and monetization. Directs cross-functional teams, manages multiple projects, builds business requirements, partners with Finance, Sales, and Operations, and drives profitability, resilience, and modernization. Provides people leadership, quantitative and qualitative analysis, executive communication, strategic decision-making, and execution in a dynamic environment.

Leads a multi-year transformation of marketing content supply chain operations across Workfront, AEM Assets, DAM, and related Adobe tools. Defines strategy, roadmaps, workflows, governance, KPIs, AI and automation use cases, platform integrations, and operating model changes. Manages vendors, risks, dependencies, change management, and a team of marketing operations professionals while driving adoption, content delivery, efficiency, and measurable business value.

Leads regional retail operations across multiple financial service stores, ensuring customer service, policy compliance, sales and financial performance, staffing, training, budgeting, audits, payroll, and employee development. Coaches District Managers, resolves escalated customer and operational issues, oversees store openings, monitors budgets and revenue, supports marketing promotions, and regularly visits stores. Requires relocation within the western operating footprint and regular travel between stores.

Lead process management and workforce operations for contact center workforce. Manage teams, design process improvements, oversee short-term planning, scheduling, network health, data and systems modernization, and partner cross-functionally to deliver operational results.

Leads operations across multiple orthopedic practice locations, partnering with physicians and executives to drive growth, improve access, quality, efficiency, patient satisfaction, and financial performance. Oversees strategic planning, process improvement, compliance, budgeting, workforce planning, change initiatives, physician onboarding, and leadership development. Uses operational analytics and KPIs to establish priorities and improve outcomes across the orthopedic service line.

Lead operational performance for more than 50 bakeries across a designated region. Responsibilities include guiding district and store managers, managing budgets, labor, expenses, EBITDA, sales performance, talent development, succession planning, customer experience, store productivity, marketing execution, and cross-functional partnerships. The role requires extensive multi-unit restaurant or retail leadership experience, strong P&L and workforce planning expertise, technology proficiency, and frequent regional travel.

Lead TMT supply chain and operations consulting engagements: set strategic direction, drive business development, deliver end-to-end supply chain transformations, promote thought leadership, mentor teams, and implement supply chain optimization, planning transformation and AI-enabled planning solutions to improve efficiency, reduce costs, and increase responsiveness.

Leads daily operations across a performing arts campus, overseeing facilities, custodial, IT, safety, compliance, vendors, budgets, inventory, and capital projects. Ensures venue readiness, building maintenance, emergency preparedness, event setup, regulatory compliance, and excellent patron experiences. Manages staff hiring, training, scheduling, procurement, contracts, technology expenditures, and cross-functional operational processes while supporting strategic planning, grant reporting, and an inclusive workplace.

Lead Global Skilling operations to modernize content lifecycle using AI and automation. Own content publishing, delivery, organizational operations, supplier governance, process design, change management, and people leadership. Drive metrics-driven process improvement, cross-functional stakeholder engagement, and enterprise-scale operational transformation.

Lead Headway’s customer experience operation across Agent Success, Customer Care, Programs, and Systems, managing over 100 employees and 800 partner agents. Own end-to-end support quality, performance, staffing, forecasting, costs, training, QA, procedures, systems, and AI-enabled automation. Partner with Product and R&D to improve customer experience and reduce support demand while developing a high-performing leadership team.

Consults to alternative asset firms and family offices on operational best practices, vendor oversight, fund accounting, controls, trade lifecycle management, audits, staffing and KPI-driven process improvements. Leads operations teams, implements policies, reduces operational risk, manages reconciliations, and supports strategic initiatives and technology alignment.

Lead Revenue Operations, owning CRM architecture, data infrastructure, forecasting, reporting, compensation and territory design, and oversight of Deal Desk and Enablement. Drive GTM alignment, implement revenue technology and AI-powered automation, and support PLG and enterprise motions to scale ARR and operational efficiency.

Leads shared operational services for WatchTime Studios’ channels, overseeing KPI reporting, performance analytics, publishing execution, metadata and scheduling, vendor sourcing and management, contract and cost tracking, and cross-functional production workflows. Partners with analytics, production, and corporate teams to create measurable, repeatable, and reliable systems across multiple YouTube and social media channels.

Leads budgeting, forecasting, financial analysis, accounting, billing, recharge administration, internal controls, and capital budget management across university operations. Oversees GAAP compliance, financial close, audits, chart of accounts, funding models, reporting, process improvements, and service pricing. Serves as a liaison to senior finance offices, manages financial staff, supports strategic planning, and standardizes financial practices across departments.

Lead operational strategy and program execution across PMO, integration, capacity planning, and business continuity for multi-site life sciences manufacturing. Develop roadmaps, prioritize business cases, sponsor AI/data science and smart manufacturing initiatives, manage cross-functional stakeholders, and drive scalable growth and site-based operational programs.

Leads Affirm’s global customer operations vendor strategy and BPO network, overseeing governance, performance, compliance, resiliency, cost optimization, AI-enabled servicing innovation, and executive escalations. Manages Vendor Managers across international markets, drives vendor selection and recovery, leads large-scale transformations and migrations, partners with analytics and cross-functional teams, and develops a high-performing, customer-centric organization.

Directs regional logistics operations across multiple sites, partnering with General Managers and customers to improve performance, safety, efficiency, and profitability. Owns complex customer relationships, develops value-added solutions, leads business reviews, monitors KPIs, and implements strategic programs. Provides leadership, coaching, and training while driving Lean Six Sigma continuous improvement and cross-functional initiatives. The role requires substantial supply chain leadership, budgetary responsibility, customer management, and frequent travel.

Lead futures clearing operations across global exchanges, ensuring trades are accurately cleared, allocated, booked, and reconciled. Resolve issues with exchanges, brokers, and clients; oversee back-office systems; support automation and process improvement initiatives; guide team members; and maintain compliance with regulatory and audit requirements. The role works closely with Front Office, Compliance, Risk, and Operations teams and requires coverage of a 12–8 p.m. shift and rotating US holidays.

Leads a multidisciplinary operations organization delivering new Netflix content experiences, including live events, games, podcasts, and emerging formats. Establishes scalable workflows, playbooks, launch processes, risk controls, and contingency plans for global releases. Partners with Content, Product, Engineering, Marketing, and Experience Design while communicating with executives. Builds and develops program, launch, and creative operations teams, personally guiding ambiguous high-profile launches and transitioning successful processes to regional merchandising teams.

Lead sales enablement, operations, and inside sales teams to drive sales planning, forecasting, pipeline management, CRM optimization, and commercial processes across US and Canada. Partner with Sales, Finance, IT, HR, Marketing, and Product to implement territory design, quota planning, pricing governance, incentive compensation, and scalable operational improvements to increase sales efficiency and performance.

Lead Sales Operations by unifying Revenue Execution and Channel Value Management into one operating model. Build multi-year strategy, govern partner incentives and P&L/ROI for channel programs, set Salesforce and revenue intelligence roadmap, measure channel performance, and partner cross-functionally to launch growth initiatives while managing and developing a team of managers and senior professionals.

Leads global sales operations and excellence strategy, governance, forecasting, pipeline management, CRM adoption, analytics, territory planning, quota setting, and incentive design. Partners with regional leaders to standardize processes while supporting local execution. Assesses sales capabilities, identifies skill gaps, and oversees targeted training and development programs. Coordinates cross-functional initiatives with Finance, Marketing, and HR to improve sales performance, operational efficiency, customer experience, and measurable business results.

Lead end-to-end revenue cycle operations (eligibility, claims, denials, authorizations, contracts), scale team structure, implement AI/automation across workflows, and maintain KPI reporting and dashboards to drive collections and financial performance.

Lead a multinational accounting team owning general ledger integrity, balance sheet reconciliations, financial close, and cash operations. Ensure GAAP compliance, partner with FP&A and Tax, manage auditors, and drive consistent reporting and controls across legal entities.