Top Director of Operations Jobs in Chicago, IL

Lead Customer Operations functions (Enablement, Training & Knowledge, Launches, QA); drive process improvement, metrics, workforce planning, and cross-functional projects; coach and develop managers; operationalize new tools and integrations to scale a high-volume, service-oriented organization.

Partner with the Chief Brand & Experience Officer to translate strategy into operations: run leadership rhythms, manage resource planning, capacity and utilization forecasting, financial reconciliation, operational dashboards, process improvements, and cross-functional alignment to drive organizational effectiveness across Brand & Experience functions.

Lead process management and workforce operations for contact center workforce. Manage teams, design process improvements, oversee short-term planning, scheduling, network health, data and systems modernization, and partner cross-functionally to deliver operational results.

Lead GTM strategy and commercial operations for Data & AI Partnerships: launch new offerings, build sales enablement and training, design scalable commercial systems and AI-driven dashboards, implement persona-led selling, remove deal friction, and coordinate cross-functional teams to improve sales velocity and adoption.

Own the data partnerships and integrations roadmap for Tempus' data platform: prioritize sources, lead cross-functional squads to onboard and normalize data, define standards (FHIR/HL7/OMOP), ensure quality and compliance (HIPAA), make data discoverable for product and research teams, and measure coverage, freshness, and adoption.

Lead and optimize a regional network of laboratories across the Americas, driving cost, productivity, quality, safety, and customer satisfaction. Oversee capacity planning, budget and footprint decisions, implement automation (Labware, Magnesis) and Lean Sigma improvements, ensure compliance and accreditations, coach managers, and align lab goals with customer operating units to deliver timely, high-quality lab services.

The Director of Sales Operations & GTM Strategy will lead the go-to-market strategy, manage sales processes, forecasting, financial models, and collaborate with cross-functional teams to drive revenue growth and efficiency.

Lead TMT supply chain and operations consulting engagements: set strategic direction, drive business development, deliver end-to-end supply chain transformations, promote thought leadership, mentor teams, and implement supply chain optimization, planning transformation and AI-enabled planning solutions to improve efficiency, reduce costs, and increase responsiveness.

Leads daily operations across a performing arts campus, overseeing facilities, custodial, IT, safety, compliance, vendors, budgets, inventory, and capital projects. Ensures venue readiness, building maintenance, emergency preparedness, event setup, regulatory compliance, and excellent patron experiences. Manages staff hiring, training, scheduling, procurement, contracts, technology expenditures, and cross-functional operational processes while supporting strategic planning, grant reporting, and an inclusive workplace.

Leads enterprise information security and cloud operations for an AI-driven healthcare platform. Owns cybersecurity strategy, continuous compliance, cloud infrastructure, threat management, identity and access, data protection, incident response, AI security, vendor risk, and regulatory readiness across HITRUST, ISO 27001, ISO 42001, HIPAA, FDA, and GxP requirements.

Lead and scale Financial Operations covering Source-to-Pay, Global Payroll, Equity Administration, and Sales Commissions. Own P2P technology stack, ensure SOX compliance, support SEC disclosures and board reporting, drive AI-driven automation and process transformation, partner with cross-functional leaders, and hire and develop high-performing teams.

Lead Revenue Operations, owning CRM architecture, data infrastructure, forecasting, reporting, compensation and territory design, and oversight of Deal Desk and Enablement. Drive GTM alignment, implement revenue technology and AI-powered automation, and support PLG and enterprise motions to scale ARR and operational efficiency.

Lead multi-year strategic planning and annual operating cycles, evaluate portfolio tradeoffs, build financial models for capital allocation, and translate strategy into cross-functional execution plans with KPIs. Conduct market sizing, competitive analysis, scenario modeling, and track performance through operating cadences to identify bottlenecks and recommend solutions.

Leads budgeting, forecasting, financial analysis, accounting, billing, recharge administration, internal controls, and capital budget management across university operations. Oversees GAAP compliance, financial close, audits, chart of accounts, funding models, reporting, process improvements, and service pricing. Serves as a liaison to senior finance offices, manages financial staff, supports strategic planning, and standardizes financial practices across departments.

Leads Affirm’s global customer operations vendor strategy and BPO network, overseeing governance, performance, compliance, resiliency, cost optimization, AI-enabled servicing innovation, and executive escalations. Manages Vendor Managers across international markets, drives vendor selection and recovery, leads large-scale transformations and migrations, partners with analytics and cross-functional teams, and develops a high-performing, customer-centric organization.

Directs regional logistics operations across multiple sites, partnering with General Managers and customers to improve performance, safety, efficiency, and profitability. Owns complex customer relationships, develops value-added solutions, leads business reviews, monitors KPIs, and implements strategic programs. Provides leadership, coaching, and training while driving Lean Six Sigma continuous improvement and cross-functional initiatives. The role requires substantial supply chain leadership, budgetary responsibility, customer management, and frequent travel.

Leads a multidisciplinary operations organization delivering new Netflix content experiences, including live events, games, podcasts, and emerging formats. Establishes scalable workflows, playbooks, launch processes, risk controls, and contingency plans for global releases. Partners with Content, Product, Engineering, Marketing, and Experience Design while communicating with executives. Builds and develops program, launch, and creative operations teams, personally guiding ambiguous high-profile launches and transitioning successful processes to regional merchandising teams.

Lead sales enablement, operations, and inside sales teams to drive sales planning, forecasting, pipeline management, CRM optimization, and commercial processes across US and Canada. Partner with Sales, Finance, IT, HR, Marketing, and Product to implement territory design, quota planning, pricing governance, incentive compensation, and scalable operational improvements to increase sales efficiency and performance.

Lead Sales Operations by unifying Revenue Execution and Channel Value Management into one operating model. Build multi-year strategy, govern partner incentives and P&L/ROI for channel programs, set Salesforce and revenue intelligence roadmap, measure channel performance, and partner cross-functionally to launch growth initiatives while managing and developing a team of managers and senior professionals.

Lead end-to-end revenue cycle operations (eligibility, claims, denials, authorizations, contracts), scale team structure, implement AI/automation across workflows, and maintain KPI reporting and dashboards to drive collections and financial performance.

The Director of Project Management leads the BDS and Product Delivery teams for US and Canadian Markets, driving strategic initiatives and process improvements in advanced payment products.

Lead AI strategy, partner engagements, and operational execution across CrowdStrike products. Align R&D and product delivery to company AI strategy, prioritize initiatives, set organizational goals, drive thought leadership, and create order in complex cybersecurity AI environments while delivering customer value.

Lead multi-site snow removal and base operations teams, develop operational objectives, policies, training and budgets, ensure safety and readiness, analyze performance metrics, manage vendors/customers, and travel frequently to support operations.

Own Salesforce and commercial systems as the enterprise system of record for pipeline, forecasting, and reporting. Define commercial metrics, data standards, and governance; improve data quality and adoption; build repeatable board and executive reporting; reconcile sales reporting with Finance; establish forecasting cadence and accountability; manage commercial systems roadmap and external implementation partners.

The HCA Director of Operations will lead efforts to optimize operations, oversee project management, collaborate with teams, and maintain client relationships to meet performance metrics.