Top Director of Operations Jobs in Chicago, IL

Own the company’s business and people operations infrastructure, including utilization, capacity and workforce planning, margin reporting, delivery processes, people operations, tool governance, and AI automation. Manage two operations and recruiting team members, establish operating cadences, improve reporting accuracy, optimize SOPs and workflows, and deploy production AI systems. Partner with executive leadership to support hiring, compensation, profitability, organizational planning, and scalable service delivery.

Leads and scales U.S. business operations across consulting, systems integration, and service organizations. Establishes standardized workflows, monitors project cost, schedule, and margin performance, governs operational data and executive reporting, oversees billing and revenue enablement, and manages procurement, vendors, inventory, logistics, and facilities. Partners with executive leadership and Finance to improve scalability, profitability, compliance, and operational discipline.

Leads US People Operations and serves as the senior HR business partner for employee relations, employment-law compliance, union matters, benefits, leave, payroll workflows, HRIS integrity, performance management, policies, and HR analytics. Manages the US HR team, advises organizational leaders, oversees investigations and conflict resolution, maintains compliance across jurisdictions, and partners with Finance and HR leadership on compensation, budgets, and workforce planning. The role is fully remote within the United States with occasional travel.

The Director of Accounting, AI Operations will manage accounting functions across 13 brands, enhance automation through AI, ensuring a faster financial close. Responsibilities include overseeing reconciliations, improving financial reporting, and optimizing accounting operations.

The Technology Operations Director leads the technology department's strategy, oversees IT finance, vendor relations, and ensures cybersecurity compliance, aiming for optimal technology experiences for partner firms.

Leads the design and scaling of global partner programs, enablement journeys, and operating processes. Establishes partner lifecycle frameworks, governance, planning cadences, dashboards, attribution, forecasting, and executive reporting. Coordinates cross-functional alignment across sales, marketing, product, services, finance, legal, and operations while driving strategic partner motions and measurable pipeline, revenue, adoption, and customer outcomes. Builds organizational capability through hiring, coaching, reusable processes, and accountable execution.

Lead global security engineering and 24x7 operations for network, endpoint, cloud, and data protection platforms. Define strategy, drive modernization, enable secure cloud and AI adoption, ensure regulatory compliance, report metrics to executives, and build senior technical leadership.

Own the systems, data, forecasting, and processes powering the SaaS go-to-market engine. Responsibilities include optimizing HubSpot and the broader revenue technology stack, improving attribution and data quality, managing PLG-to-sales-assist funnels, developing forecasts and scenario models, automating lead-to-cash and renewal workflows, building dashboards, supporting pricing and packaging tests, and aligning Marketing, Sales, Customer Success, Product, Payments, and Finance around revenue growth.

Owns go-to-market analytics, forecasting, sales performance reporting, and GTM operating cadence. Leads annual planning, develops performance metrics, prepares executive and board reporting, and partners with finance, data, and marketing to improve revenue processes and systems. Uses SQL, CRM, analytics, and forecasting tools to identify trends, risks, opportunities, and operational improvements.

Leads employee benefits operations across a major region, focusing on client retention, growth, service quality, talent development, process optimization, technology adoption, performance monitoring, risk management, financial planning, regulatory compliance, vendor partnerships, and post-acquisition integration. The role manages operational scalability, cross-functional alignment, customer experience, and continuous improvement while supporting business development and maintaining strong client relationships.

Lead end-to-end talent acquisition and people operations for a remote, contractor-centric organization. Responsibilities include sourcing and closing candidates, managing interviews and test projects, optimizing recruiting channels, monitoring employer brand, reporting hiring metrics, designing scalable people systems, workforce planning, performance frameworks, onboarding, retention, contractor renewals, and leadership enablement.

Leads marketing planning, operating rhythms, budgeting, and cross-functional process infrastructure. Owns long-range, annual, and quarterly planning; executive communications; workflow design; agency procurement; and real-time budget tracking. Partners with the CMO, Finance, and marketing leaders to align priorities, improve operational efficiency, control costs, and connect marketing execution to company objectives across global B2C and B2B teams.

Leads internal manufacturing and contract manufacturing partners across safety, quality, delivery, cost, productivity, capacity, and production execution. Drives operational excellence, continuous improvement, manufacturing strategy, product commercialization, design for manufacturability, scale-up, supply continuity, supplier capability, and cost improvement. Partners cross-functionally with Engineering, Quality, Procurement, Supply Chain, Production, and Product Development while managing operational budgets and manufacturing network governance.

Build and lead commercial strategy and operations for a 250-person prenatal field organization: set strategy, territory design, quota and comp plans, sales analytics and dashboards, partner with commercial data science, deploy AI to scale insight, and program-manage cross-functional initiatives to drive revenue and account expansion.

Leads contract operations and revenue integrity for commercial and government payer agreements. Oversees rebate claim validation, payment processing, financial-system contract mapping, dispute resolution, recovery of revenue leakage, payer audits, and compliance with SOX, government pricing, and corporate requirements. Manages a specialized team and partners with Finance, Treasury, Legal, and Market Access to ensure accurate gross-to-net revenue and enforce contractual remedies.

Lead end-to-end member and customer experience across Care, Customer Success, and Print/Ship Operations. Set multi-year operating model, own budget and unit economics, build and manage leadership teams, drive service levels and fulfillment throughput, manage vendor strategy, own technology and analytics roadmaps, and represent the function in executive reviews, client QBRs, and new business pursuits.

Leads revenue operations and strategy across Sales, Marketing, and Customer Success. Owns HubSpot architecture, administration, automation, reporting, and data quality; manages the broader revenue technology stack; deploys AI for forecasting and lead scoring; develops revenue forecasts, dashboards, and predictive analytics; optimizes lead-to-cash workflows and deal desk operations; and establishes planning, pipeline review, and cross-functional operating processes.

The Director of Revenue Operations will manage the GTM tech stack, lead AI tool adoption, oversee revenue reporting, and develop the RevOps team, ensuring alignment between Sales, Marketing, and Finance teams.

Lead and manage Partner Operations to design and run partner lifecycle processes (onboarding, transitions, retirements, separations), governance, compliance, documentation, trackers, and reporting. Improve workflows, tools, controls, and handoffs across Partner Relations, Finance, HR, OGC, and other teams. Coach and develop the operations team, identify risks and automation opportunities, and coordinate cross-functional implementation of process improvements to deliver a consistent Partner-facing experience.

Lead internal and external communications for Technology, Operations and Data. Develop integrated campaigns, translate complex technical topics (AI, cybersecurity, transformation) into clear narratives, advise senior leaders, drive executive visibility, oversee content creation across channels, and manage multiple teams to align messaging with enterprise priorities.

Own the reporting, data, processes, tooling, and AI infrastructure supporting Customer Success across Rootstock’s multi-brand B2B SaaS portfolio. Build account intelligence, health and forecasting models, Salesforce data standards, Voice of Customer programs, segmentation and capacity models, playbooks, and cross-functional operating forums. Partner with Support, Sales, Product, Professional Services, Revenue Operations, and Finance to improve retention, expansion, customer insight, and scalable execution.

Leads cross-functional operations transformation initiatives across manufacturing, supply chain, sourcing, commercial, IT, and shared services. Defines transformation roadmaps, optimizes manufacturing and supply chain footprints, applies lean and quality methods, enables digitalization and automation, establishes governance, and drives measurable improvements in productivity, service, quality, working capital, and change adoption. Coaches teams and engages executive stakeholders to implement sustainable operational improvements.

Leads enterprise operations transformation initiatives across manufacturing, supply chain, sourcing, commercial, IT, and shared services. Responsibilities include developing transformation roadmaps, optimizing manufacturing and supply chain footprints, applying lean and quality methods, redesigning processes, enabling digital tools and analytics, establishing governance, and leading change adoption. The role coaches teams, influences executives, and delivers measurable improvements in productivity, quality, service, working capital, and operational scalability.

Leads international membership technology systems, CRM platforms, analytics, reporting, fundraising operations, data governance, and business processes across multiple countries. Oversees system architecture, vendor management, project implementation, process improvement, and data-driven decision-making. Directs a multidisciplinary hub-and-spoke team supporting membership growth, revenue optimization, donor engagement, gift processing, and operational efficiency across global programs.

Leads fraud investigations and disputes operations, including chargebacks and Regulation Z compliance. Develops operational strategy, manages managers and resources, improves fraud controls, recovery rates, service levels, and customer outcomes. Partners with Fraud Strategy, Compliance, Legal, Product, Finance, payment processors, banks, and vendors. Uses analytics and fraud detection technologies to monitor trends, mitigate losses, optimize processes, support audits, and report operational performance and risks to senior leadership.