Top Director of Operations Jobs in Chicago, IL

Provides enterprise oversight for business operations supporting product divisions. Leads analytics, expense management, forecasting, KPI governance, inventory management, demand planning, allocation, process improvement, service delivery, and financial performance management. Develops multi-year operating strategies, standardizes processes, manages global support operations, and leads multiple management layers across teams and geographies. Requires cross-functional leadership, analytics, process improvement, supply chain knowledge, and SAP experience.

Leads the strategic vision, roadmap, lifecycle, and go-to-market execution for major product lines. Owns complex product initiatives, competitive strategy, business cases, customer research, prioritization, resource planning, and quality oversight. Partners with sales, technical teams, and senior stakeholders to deliver products aligned with customer needs. Mentors product professionals, supports talent acquisition and performance calibration, and drives organizational excellence across product management practices.

Serve as the strategic operating partner for Workday’s Customer Success and Solutions Center of Excellence. Establish shared planning, business reviews, reporting, performance metrics, and operating rhythms across Customer Success, Value Management, Solution Consulting, and Enterprise Architecture. Lead cross-functional prioritization, rules of engagement, planning models, executive narratives, and selected projects while coordinating global and regional teams. Support executive decision-making through data-driven analysis and operational efficiency improvements.

Leads operations engineering for a portfolio of operating data centers, supporting critical facilities teams with troubleshooting, root cause analysis, equipment reliability, engineering standards, change control, commissioning, and turnover. Builds and mentors an engineering team, oversees vendors and budgets, maintains technical documentation, improves reliability and operating costs, and partners with design and construction teams. Supports a 24/7 environment, including critical-event escalation and 10–30% travel.

Directs business operations for Global Commercial Strategy & Operations, partnering with the VP and leadership team to manage business rhythms, planning, budgets, headcount, prioritization, communications, culture, and organizational alignment. Leads complex cross-functional initiatives, staff meetings, employee engagement, inclusion programs, and strategic workstreams while advocating for team needs across marketing, sales, engineering, finance, and other functions.

Lead TMT supply chain and operations consulting engagements: set strategic direction, drive business development, deliver end-to-end supply chain transformations, promote thought leadership, mentor teams, and implement supply chain optimization, planning transformation and AI-enabled planning solutions to improve efficiency, reduce costs, and increase responsiveness.

Build and operate Skillsoft’s commercial operations function across pricing, deal desk, contract negotiation, RFP support, CPQ, approval workflows, and contract lifecycle systems. The role will redesign end-to-end commercial processes, develop analytics and policies, support implementation and pilots, own exception handling, and drive continuous improvement. It will also lead pricing, discount, conversion, and deal data evaluations while serving as a commercial process owner and subject-matter expert.

Leads the design and operation of an integrated renewals and commercial operations function covering pricing, deal desk, contract negotiation, discount governance, and RFP resources. Redesigns processes using AI and automation, defines CPQ and contract lifecycle requirements, improves ARR and productivity, establishes commercial policies, monitors KPIs, and builds a high-performing team while partnering with Sales, Legal, and Finance.

Leads enterprise security platform engineering and operations, including zero-trust, SASE/SSE, network security, vulnerability management, SaaS protection, web security, AI gateway controls, and ServiceNow integrations. Manages security engineering teams, establishes technical standards and operating models, oversees platform health and lifecycle management, supports audits and regulatory requirements, evaluates tools and investments, and communicates risk, control effectiveness, and operational outcomes to senior stakeholders.

Directs all plant operations across manufacturing, maintenance, materials, and operational excellence for a high-volume food manufacturing facility. Leads teams, budgets, production schedules, safety, quality, food regulatory compliance, continuous improvement, KPI performance, training, succession planning, and strategic initiatives. Ensures cost-effective production, adherence to OSHA, SQF, GMP, FDA FSMA, and food safety standards, while driving employee engagement and operational transformation.

Leads operational excellence across business operations by improving workflows, implementing tooling and automation, modeling cost to serve, designing KPI systems, and driving performance reviews. Partners with Engineering, Data, Finance, and operational leaders on process redesign, launches, staffing, technology investments, and cross-functional initiatives. Supports strategy, market evaluation, partnerships, and M&A diligence while presenting data-driven recommendations to senior leadership.

Owns operational tools, processes, and protocols supporting Braven’s Accelerator course. The role designs systems ahead of launch, manages rollout and adoption, trains distributed teams, assesses operational readiness, oversees risks, analyzes qualitative and quantitative performance data, and drives continuous improvement. Responsibilities span academic operations, program delivery, student experience and compliance, and operational systems and knowledge management.

Leads sales performance, operational excellence, guest experience, and leadership development across a regional portfolio of European Wax Center locations. Oversees Center Sales Directors, drives KPI and financial results, develops talent and succession plans, reinforces brand standards, optimizes staffing and center operations, and partners cross-functionally to execute business initiatives. This field-based leader regularly visits locations and coaches teams to improve sales, retention, service, compliance, and overall center performance.

Leads deal strategy and deal desk operations for complex enterprise SaaS transactions. Designs pricing, packaging, approvals, and commercial structures; validates non-standard terms; maintains Salesforce data quality; develops AI-enabled quoting and approval workflows; owns deal policies and field enablement; and builds a high-performing deal strategy team in partnership with Sales, Finance, Legal, Revenue Systems, Product, and Order Management.

Leads global sales operations and partners with the CRO on go-to-market strategy, planning, forecasting, quotas, compensation, reporting, systems, and process improvement. Manages sales operations personnel and oversees CRM, vendor management, procurement, data quality, and technology enablement. Provides strategic analysis and operational insights to senior revenue leadership while improving sales productivity and organizational efficiency.

Leads marketing operations strategy, teams, processes, technology, and reporting. Oversees marketing automation and CRM integration, develops the marketing technology stack, improves workflows, supports compliance, drives technology adoption, and delivers business intelligence and performance analysis to guide decision-making.

Leads Americas revenue operations across forecasting, territory and quota design, sales operations, commercial operations, partner operations, reporting, and CRM transformation. Partners with the regional CRO and global operations teams to improve revenue execution, build scalable processes, lead systems integrations, and develop a multi-layer operations organization across regions and time zones.

Leads global pharmacovigilance operations, including safety database implementation, ICSR case processing, vendor and CRO oversight, aggregate reporting, safety governance, audits, inspections, SOPs, budgets, and cross-functional PV deliverables. Manages safety data flow, compliance KPIs, alliance safety agreements, and PV project execution while mentoring associates and supporting regulatory and clinical decision-making.

Leads the Service Management Office and establishes governance for incident, problem, change, release, knowledge, and service-management practices across 24x7 client IT operations. The role drives major-incident response, RCA quality, executive and customer communications, operational reporting, continuous improvement, ITSM tooling, standardization, and accountability across global technical teams, vendors, and delivery organizations.

Leads Devoted Health’s provider escalation function, improving response time, resolution quality, scalability, and operational performance. Owns metrics, dashboards, workforce planning, process design, executive briefings, and cross-functional initiatives across network, claims, clinical, product, and engineering teams. Builds AI-enabled and human-in-the-loop workflows, automates escalation processes, addresses root causes, and develops high-performing teams through organizational change.

Leads day-to-day operations across a multi-location studio network, corporate team, call center, inventory, warehouse, payroll, facilities, vendors, recruiting, and compliance coordination. Builds operating systems, scorecards, accountability cadences, and processes that improve profitability, staffing, inventory accuracy, payroll execution, and location performance. Manages operational decisions, resolves recurring issues, supports new-location growth, and travels extensively to studio locations.

Leads operations strategy, governance, delivery, and cross-functional enablement for IntelliScript’s SaaS portfolio. Establishes workflows, playbooks, KPIs, and operational frameworks; directs consumer operations and data-quality initiatives; deploys AI agents and automation with governance and risk controls; and manages high-performing operations teams. Partners with executive, technical, product, client-facing, and business stakeholders to improve efficiency, compliance, service quality, and scalable execution.

Leads global enterprise infrastructure strategy, architecture, operations, security infrastructure, cloud modernization, networking, data centers, end-user computing, resilience, compliance, and vendor management. Builds and develops multidisciplinary teams while overseeing infrastructure budgets, cloud platforms, regulated clinical and manufacturing environments, disaster recovery, ITSM, observability, and large-scale transformation programs. Partners with executive, security, quality, regulatory, engineering, and business stakeholders to deliver secure, scalable, compliant, and reliable technology services.

Build and lead enterprise marketing lead operations and event portfolio systems. Define lead scoring, routing, attribution, reporting, event prioritization, sponsorship standards, and ROI measurement. Establish cross-functional processes, documentation, training, and adoption across marketing, sales, and partner teams. Advise senior leadership, negotiate major sponsorships, benchmark external practices, and execute the systems during their initial development. The role requires significant ambiguity management, strategic influence, analytics, and up to 30% travel.

Leads business operations, delivery, staffing, financial performance, and culture for a digital Products & Platforms pod. Owns P&L, forecasting, resource planning, client growth, scoping, SOWs, technical roadmaps, project health, risk mitigation, and executive stakeholder relationships. Partners with design, engineering, strategy, HR, and leadership to deliver complex digital products and platforms profitably and predictably.