Top Director of Operations Jobs in Chicago, IL

The Senior Director, Operations will lead the global operations team at Affirm, creating strategies for exceptional customer experiences, managing fraud operations, and optimizing performance. They will collaborate across departments and grow a high-performing team.

This role leads annual planning for the Global Partner Organization, drives strategic initiatives, enhances performance management, and resolves GTM issues, ensuring channel efficiency.

Lead Client Success Operations, designing processes and tools for onboarding and client support, optimize workflows, and develop training programs. Drive data insights and build operational reports for performance tracking.

The Director of Operations leads day-to-day functions across supply chain, logistics, and operational initiatives, ensuring compliance and effective planning.

Lead the engineering and data operations teams, overseeing the development and delivery of scalable data products on AWS while ensuring high-quality data management practices.

Lead strategy and execution for Customer Operations, transitioning to an AI-first support model. Own BPO relationships, support technology (Zendesk, Forethought), QA, compliance (DMCA), data and reporting, and partner with Product and Engineering. Build and coach distributed teams, establish KPIs and operating rhythms, and drive efficiency, quality, and proactive customer experience improvements.

The Director of Operations for Patch Caregiving leads day-to-day strategy, financial performance, and execution of the business unit. Responsibilities include setting the business strategy, P&L ownership, collaboration with cross-functional teams, and driving operational excellence while fostering a culture of accountability.

Lead the RPA Center of Excellence, managing RPA initiatives, vendor relationships, compliance, and overseeing automation operations for measurable business value.

The Director leads operations, financial management, and stakeholder engagement efforts for Wellness West, ensuring mission effectiveness and strategic alignment. This role involves budget oversight, compliance with government regulations, and driving collaboration across partners.

The Senior Operations Specialist will oversee trade lifecycle management, support structured funding operations, and ensure compliance while optimizing processes and mentoring junior staff.

Lead global web strategy and operations to optimize full-funnel customer experiences across ActiveCampaign and Postmark. Partner cross-functionally to manage site tech stack, drive continuous releases, leverage AI and A/B testing, and lead engineers and product managers to improve acquisition, conversion, and site performance.

The Senior Director of Creative Operations will manage a large creative team, oversee project workflows, and collaborate with senior management for approvals.

The Director of Operations is responsible for defining and implementing the national provider success strategy, ensuring consistent outcomes across regions while leading a high-performing operations team.

Lead pricing operations and technology strategy to design scalable, cloud-native, AI-driven pricing solutions. Oversee architecture, data science model development, Agentic AI adoption, SDLC, integrations, and stakeholder alignment to operationalize pricing strategy and drive margin optimization.

Lead GTM operations across Marketing, Sales, and Partners by building forecasting, KPI dashboards, CRM governance, scalable processes, and AI-enabled RevTech automation. Own sales and partner operations (pipeline, forecasting, territories), enablement, and continuous improvement to drive predictable revenue growth and reporting accuracy.

The Director of Marketing Operations & Reporting enhances workflow efficiency, aligns marketing with business goals, and leads analytics for performance measurement.

Lead end-to-end data acquisition, ingestion, curation, and storage for foundation models (3D, video, image, audio). Ensure legal compliance, negotiate vendor contracts, develop tooling and standards for searchable, indexed datasets, and align data strategy with research and product roadmaps while managing cross-functional teams and vendor relationships.

Lead and scale product operations to ensure predictable releases, launch readiness, cross-pillar alignment, and executive-level reporting. Build governance, tooling, KPIs, and operating cadences across Product, Engineering, GTM, CX, and Analytics to improve execution, visibility, and portfolio health.

The Director of Product Insights & Operations leads product strategy, overseeing frameworks and insights to prioritize opportunities and allocate resources. They collaborate across teams to structure complex challenges and guide product planning, fostering a data-driven culture and clear communication with stakeholders.

Lead the Project Implementations function, creating operational efficiencies and managing teams for geothermal construction projects while ensuring safety, regulatory compliance, and client satisfaction.

Lead an 8+ person ad operations activation team to manage trafficking, pacing, fulfillment, and optimization across DSPs and platforms. Build processes, SLAs, runbooks, and KPIs; ensure accurate setups and on-time launches for display, audio, OTT/CTV, DOOH, and geofencing while partnering with Sales, Client Success, Product, and Technology.

Lead and scale People Operations for a fast-growing remote company: design HR systems, manage HRIS and international hiring (EORs), oversee onboarding/offboarding, compliance, compensation and benefits across US/Canada/EMEA, build a People Ops team, and partner with leadership to drive organizational development and performance.

Lead operational readiness and commercial execution for TLX250Px, overseeing vendor/CMO management, supply chain, logistics, compliance, data/analytics, and launch tools to ensure scalable, GMP-compliant commercial supply and cross-functional alignment.

Lead end-to-end tax client and advisor experience by redesigning processes, improving capacity and quality, implementing telemetry, and partnering cross-functionally to modernize tax delivery and drive adoption.

The Senior Director of Strategic Planning & Resource Management oversees resource strategy, demand forecasting, skills management, and workforce optimization for Consulting Services to ensure efficiency and delivery excellence.