If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better.
We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency.
Infios is seeking a highly driven, execution-oriented Product Operations Director to lead and scale the operating systems that enable predictable releases, consistent launches, and strong cross-pillar alignment across our product portfolio.
This is a senior leadership role for an operator who thrives at the intersection of Product, Engineering, GTM, CX, Analytics, and Executive Leadership — ensuring our product organization executes with clarity, discipline, and confidence at scale.
What a Day in the Life Looks Like
- Own and operate the Release Governance program, including readiness checkpoints, cross-pillar dependency management, and the global release calendar to ensure predictable, conflict-free delivery.
- Lead launch governance and GTM readiness orchestration, ensuring Product, Engineering, CX, Marketing, Enablement, and Growth deliver against defined standards and timelines.
- Drive high-impact Product 360 reviews, coordinating cross-functional inputs, validating signals, and delivering executive-level storytelling aligned to Celebrate / Challenge / Commit themes.
- Build, scale, and continuously improve Product Operations systems and tooling (Monday.com governance structures, dashboards, templates, SOPs, operating cadences) to create consistency and repeatability.
- Strengthen cross-pillar visibility and alignment across OMS, WMS, TMS, Platform, and AI by ensuring shared clarity around risks, dependencies, and execution health.
- Partner with Analytics to validate KPIs, adoption signals, telemetry (Pendo), and executive dashboards, ensuring leadership decisions are grounded in accurate, trusted data.
- Lead sunset and end-of-life governance coordination, including readiness planning, documentation, communication alignment, and customer impact visibility.
- Drive continuous improvement across the product organization by identifying systemic gaps, elevating governance maturity, and raising the overall execution bar.
What You Bring to the Team
- 10+ years of progressive experience in Product Operations, Product Program Management, Business Operations, or related leadership roles within SaaS or enterprise software environments.
- 5+ years’ operating at a senior leadership level (Senior Manager / Director), partnering directly with Product, Engineering, GTM, CX, and Executive Leadership.
- Proven ownership of release governance, launch governance, and portfolio-level operating frameworks across multi-product environments.
- Demonstrated ability to translate strategy into scalable operating systems, governance models, and structured execution standards.
- Strong cross-functional orchestration skills with the ability to manage complex, multi-stakeholder initiatives with sound judgment and proactive risk identification.
- Exceptional executive communication and storytelling skills — written, verbal, and visual — with the ability to drive alignment and accountability.
- Strong proficiency with operational and analytics tooling (Monday.com, Pendo, BI/dashboard platforms) and experience validating leadership-grade metrics and telemetry.
- Track record of improving predictability, alignment, and operational quality in growing or scaling organizations.
- Bachelor’s degree in Business, Engineering, Operations, Computer Science, or related field required; MBA or advanced degree preferred. Relevant certifications (Agile, SAFe, PMP/PgMP, Product Ops methodologies) are a plus.
Why join us
- Be part of a fast-paced, global environment with international clients and colleagues.
- Access to competitive Medical, Dental, and Vision insurance.
- 401K matching program.
- Flexible Time Off, 11 paid holidays, and 1 volunteer day per year.
- A fun, collaborative, and innovative culture where your input matters.
Salary range* 150K – 175K
This compensation range is indicative of the role. Compensation offered is based on evaluation during interview process, the candidates’ range and depth of experience, business and market financials and internal pay parity.
Why join us?
At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better.
We believe the future is better when supply chains work better.
We are an equal-opportunity employer and committed to inclusion in the workplace.
At Infios, we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual’s unique experiences and perspectives are valued—whether they look, think, move, believe, or love differently.
All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process, please let us know at [email protected]
Disclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are required for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.
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