Director of Operations

Position Summary:

The Director of Operations is responsible for overseeing multiple offices, you will be responsible for ensuring the smooth and efficient operations of various office locations within the organization. This role requires a strategic and organized professional who can work independently to manage office relocations, coordinate logistics, manage staff and implement effective administrative processes to support the company's overall goals.

The Director of Operations is responsible for ensuring operational effectiveness in multiple departments, including Donor Services, contract management, managing equipment and supplies, facility and real estate transitions and oversight, providing technological support. The Director of Operations assists the Chapter Executive by working closely with respective home office departments and key leads to manage change, improve processes and increase efficiency in operations.

The Donor Services Specialists report to this position.

Responsibilities:

Donor Services Management

• Oversee the donor services specialist team making sure donor gifts are processed and reported in a timely accurate manner in accordance with Home Office procedures. Ensure superior customer service to constituents and chapter staff relating to donor service questions.

Technology 

• Provide oversight to the technology services for the Chapter, including videoconferencing equipment, the 8x8 telephone system and Chapter IT equipment working with IT support and Helpdesk when appropriate.
• Provide oversight of computer equipment and supplies purchases and recycling
• Manage contracts for copiers and postage machines, including terminating, selling and moving purchased or leased equipment, and overseeing repair and maintenance.
• Select and Manage contracts with internet service providers for each of the Chapter offices

Office Moves and Set-ups 

• Work with the Home Office Real Estate team on property location strategy and site selection.
• Develop a comprehensive move plans, considering timelines, budgets, as well as communication with home office and chapter staff.
• Manage the logistics of office setups, including furniture, IT infrastructure, and utilities for new locations.

Facilities Management

• Develop and manage budgets for office operations, and maintenance.
• Maintain relationships with facility management vendors and service providers.
• Oversee maintenance, repairs, and improvements of office spaces.
• Ensure compliance with safety and security standards across all offices.
• Manage contracts and invoice payment for office service providers
• Responsible for maintain the office security including 24/7 alarm system calls for some offices.

Contracts Management

• Prepare contracts for consulting firms and independent contractors.
• Work closely with the Assistant General Counsel at the home office legal department for review and approval of said contracts.

Grant Reporting and Donor Services

• Provide backup database support for grant administrator monthly data entry and reporting.
• Work with Donor service to process incoming donations and provide back up for Donor Services Specialist Position.
• Oversee grant application process for the chapter

Other

• Plan and host chapter wide events and retreats.

Qualifications:

• Bachelor's degree in Business Administration, Management, or a related field or equivalent experience.
• 3+ years proven experience in operations management required
• Proven experience as an Office Manager or in a similar role, preferably overseeing multiple offices.

Knowledge, Skills and Abilities:

• Excellent organizational, problem solving and project management skills
• Excellent communication and interpersonal abilities.
• Familiarity with facilities management and office relocation processes.
• Budget management and cost control experience.
• Advanced skills in Microsoft Office Suite, the Google platform and non-profit databases
• Ability to travel to regional offices. Must have a valid driver’s license, access to a reliable vehicle, a good driving record and proof of automobile insurance.
• Ability to communicate effectively in both written and oral form
• Ability to bend, stoop, lift and transport up to 35 lbs. of materials
• Ability and willingness to work some evenings and weekends

Title: Director of Operations

Position Location: Chicago, IL

Full Time: Based on 37.5 hours per week

Position Grade & Compensation: Grade 307 The Alzheimer's Association’s good faith expectation for the salary range for this role is between $85,000 – $95,000

Reports To: Executive Director

Who We Are:

The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia– by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.

The Alzheimer’s Association announced a landmark $100 million investment in research for 2023. This unparalleled commitment is illustrative of the momentum we are building in dementia research — our investments today will lead to breakthroughs tomorrow.

At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,750 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.

We warmly invite qualified applicants to consider this opportunity to make a life-changing impact on the millions living with Alzheimer’s, their caregivers and those that may develop the disease in the future. Read on to learn more about the role, then visit our website www.alz.org/jobs to explore who we are and why we've been recognized as a Best Place to Work for the last twelve years in a row.

At the Alzheimer's Association®, we believe that diverse perspectives are critical to achieving health equity — meaning that all communities have a fair and just opportunity for early diagnosis and access to risk reduction and quality care. The Association is committed to engaging underrepresented and underserved communities and responding with resources and education to address the disproportionate impact of Alzheimer’s and dementia.

 The Alzheimer’s Association commitment remains steadfast in engaging all communities in our full mission. The Association provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment to the fullest extent required by law, including, but not limited to, on the basis of race, color, religion, age, sex, national origin, gender identity, disability status, genetics, protected veteran status, sexual orientation, or any other legally protected characteristic.

Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, long term care insurance, tuition reimbursement, generous Paid Time Off, 12 annual holidays and Paid Family Leave, as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan. Please click HERE for more information.

Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day and an Elder Care Facility Day of their choosing.

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