Top Operations Jobs in Chicago, IL

Owns end-to-end member experiences across partner programs, improving journeys, operational efficiency, partner performance, and business outcomes. Responsibilities include analyzing processes and metrics, identifying friction, coordinating cross-functional initiatives, managing operational readiness, establishing governance and service standards, leading issue resolution, developing dashboards, and serving as the liaison between internal teams and external partners. The role also supports business cases, program evaluations, compliance, and strategic partnership growth initiatives.

Execute and monitor promotional programs for the Lottery business from setup through closeout. Configure offers, validate campaign requirements, maintain launch calendars, coordinate with CRM and Marketing teams, monitor delivery and promotional performance, investigate issues, and report revenue and sales metrics. Improve repeatable operational processes and identify automation opportunities while coordinating multiple stakeholders and timelines.

Lead the expansion of in-person behavioral healthcare, with an initial focus on scaling psychiatry services and building office safety and suitability programs. Develop provider acquisition channels, value propositions, demand-generation strategies, and regulatory compliance processes. Own cross-functional strategic initiatives, analyze operational data, build financial models, communicate recommendations to executives, and support evolving company priorities.

Owns complex email infrastructure and onboarding operations, including IP pool strategy, capacity planning, technical escalations, deliverability optimization, and workflow improvements. The role establishes scalable processes, compliance guidelines, metrics, tooling enhancements, and automation opportunities while partnering cross-functionally with Product, Engineering, Sales, Success, and Deliverability teams. It also involves mentoring junior staff and driving operational excellence across a growing email services organization.

Owns revenue systems and GTM operations, including global Deal Desk coverage, intake and approval workflows, HubSpot and DealHub administration, AI automation, project delivery, SaaS stack management, access governance, and data integrity. Partners cross-functionally to optimize quote-to-cash processes, manage implementations and integrations, document systems, monitor performance, and improve operational scalability across the revenue organization.

Owns high-impact business operations and strategic initiatives across customer delivery, commercial operations, business systems, talent strategy, and growth areas. Builds scalable processes, tools, and AI-enabled workflows; improves delivery and cost structures; partners with executives and cross-functional teams; develops hiring strategies for specialized talent; and leads special projects in a fast-growing defense technology company.

Leads Morningstar’s global data acquisition and operations organization of approximately 700 employees. Oversees investment, reference, and market data collection, enrichment, quality, and delivery while modernizing platforms, workflows, and operating models. Drives automation, AI adoption, governance, regulatory compliance, performance improvement, and technology transformation. Partners with Product, Engineering, Research, Data Strategy, Risk, and Commercial leadership to execute the data acquisition roadmap and build scalable, efficient operations.

Coordinates complex property-service work orders, vendor relationships, resident and client communications, scheduling, escalations, and project tasks. Maintains accurate database records, ensures work-order sequencing and completion, supports shift handoffs, provides market feedback, assists with team training, and promotes customer satisfaction. The role requires flexible shifts, accurate communication, confidentiality, troubleshooting, and familiarity with property maintenance or trades.

Administer and support a proprietary Content-as-a-Service platform, providing Tier 1 user support, managing access controls, triaging escalations, and maintaining Jira, Confluence, Slack, and KPI data. The role oversees onboarding, governance, sprint hygiene, documentation, customer communications, feedback intake, and training logistics while advocating for users and ensuring service-level targets are met.

Develops revenue opportunities for the Lottery business by building financial cases, defining success metrics, coordinating cross-functional plans, and evaluating performance. Serves as a key partner contact, aligns stakeholders, manages launch-readiness dependencies, and communicates data-driven recommendations. Requires strong quantitative modeling, testing, data integrity, and business planning skills.

Serves as the embedded operations partner for PayPal+ and North America Consumer, aligning business priorities with Consumer Operations. Leads complex projects, improves global processes, supports financial, budget, and headcount planning, resolves operational issues, connects leadership and partners, enhances business process effectiveness, and uses internal and external data to generate actionable growth insights.

Manages the Sales organization’s operating system, including forecasting support, order and deduction management, trade spend tracking, CRM/ERP data integrity, sales reporting, KPI dashboards, and meeting cadences. Administers sales technology, coordinates orders and fulfillment, tracks goals and OKRs, improves processes, and partners with Finance, Supply Chain, and leadership to drive commercial results.

Lead and improve Legal & Compliance operations by developing processes, implementing tools (contract, compliance, project tracking), managing budgets and invoices, driving change management and training, and partnering cross-functionally to increase team efficiency and knowledge sharing.

Reviews and approves commercial and commercial real estate loan documentation, ensuring conformity with approved loan presentations and credit policy. Coordinates missing documents, waivers, exception tracking, recording, and timely delivery for large and mid-sized syndicated transactions. Supports the centralized Commercial Lending Loan Operations Closing Team and collaborates with internal stakeholders in a fast-paced environment.

Supports revenue operations through reporting, dashboard updates, sales and pipeline analysis, Salesforce data quality maintenance, audits, process documentation, and ad hoc analytics. The intern collaborates with Sales, Marketing, Customer Success, and Finance to identify process improvements and communicate business insights through presentations and summaries.

Manages laboratory accreditation applications, reapplications, inspection workflows, accreditation cycles, records, and related customer inquiries. Maintains laboratory data and personnel information across internal systems, monitors deadlines and work queues, resolves application and policy issues, supports participants and inspectors, coordinates approvals, and contributes to system enhancements and staff training.

Provides advanced technical enablement and support for enterprise healthcare customers. Defines requirements, support processes, deployment approaches, documentation, training, and operational readiness for new clinical communication and workflow solutions. Partners with cross-functional teams, improves serviceability and scalability, supports clinical end users, troubleshoots technical issues, advises customer stakeholders, mentors colleagues, and provides account coverage. The role requires healthcare IT experience, clinical integrations knowledge, database systems experience, and up to 50% travel.

Supports insurance underwriting operations through recurring submissions and work-transfer reporting, workflow mapping, process documentation, QBR preparation, SharePoint maintenance, and ad hoc analysis. The role collaborates across business units, maintains accurate operational records, provides mailroom backup, and supports process consistency and improvement. Strong Excel, PowerPoint, documentation, communication, and organizational skills are required.

Leads customer support operations across in-house and outsourced teams, owning satisfaction, resolution time, quality, cost, workforce planning, vendor performance, and team development. Oversees reputation management and Trust & Compliance casework involving content moderation, DMCA, and privacy. Partners with Legal, Product, Engineering, and support tooling teams to improve processes, automation, escalation workflows, and customer experience.

Drive complex cross-functional initiatives, identify operational opportunities, build scalable workflows, analyze data, and deliver measurable improvements. The role owns initiatives from scoping through execution, coordinates stakeholders without formal authority, designs scalable systems and processes, and provides structured recommendations to support pod and organizational priorities.

Leads complex, cross-functional business operations and strategy initiatives from concept through measurable execution. Responsibilities include analytical modeling, SQL-based analysis, operational planning, performance measurement, mechanism design, stakeholder alignment, executive communication, and independent project ownership. The role drives strategic projects, launches initiatives, and improves scalable business processes in a remote-first mental healthcare company.

Provides enterprise oversight for business operations supporting product divisions. Leads analytics, expense management, forecasting, KPI governance, inventory management, demand planning, allocation, process improvement, service delivery, and financial performance management. Develops multi-year operating strategies, standardizes processes, manages global support operations, and leads multiple management layers across teams and geographies. Requires cross-functional leadership, analytics, process improvement, supply chain knowledge, and SAP experience.

Owns Microsoft alliance operations across partner funding, Marketplace transactions, co-sell workflows, data quality, compliance, reporting, and executive business reviews. Coordinates Sales, Finance, Marketing, Deal Desk, and Microsoft stakeholders while improving processes, automation, funding utilization, transaction efficiency, and operational controls. Builds dashboards and translates partnership data into leadership insights. The role requires hands-on Microsoft partner ecosystem experience and strong analytical, organizational, communication, and commercial operations skills.

Serve as the strategic operating partner for Workday’s Customer Success and Solutions Center of Excellence. Establish shared planning, business reviews, reporting, performance metrics, and operating rhythms across Customer Success, Value Management, Solution Consulting, and Enterprise Architecture. Lead cross-functional prioritization, rules of engagement, planning models, executive narratives, and selected projects while coordinating global and regional teams. Support executive decision-making through data-driven analysis and operational efficiency improvements.

Leads company-wide operations across dispatch, sales, administration, billing, procurement, and field-service support. Owns customer satisfaction, revenue, profitability, invoicing accuracy, staffing, infrastructure, and performance metrics. The role drives corrective action through operational reporting, coaches sales and dispatch teams, manages the Sales-to-Service handoff, and ensures service quality, timely billing, technician utilization, and client relationship success.