Top Customer Success Manager Jobs in Chicago, IL

Manage a portfolio of strategic enterprise law firm customers, driving adoption, retention, loyalty, expansion, and net revenue retention. Serve as the central customer contact, conduct executive business reviews, develop success plans, monitor customer health, resolve blockers, and coordinate with sales, product, support, engineering, training, cloud services, and partners. Provide strategic guidance based on account intelligence and legal industry trends while identifying renewal risks and growth opportunities.

Manages institutional client relationships for Morningstar Data and Research products. Serves as a subject matter expert, conducts business reviews, tracks client metrics and KPIs, coordinates issue resolution, trains internal and client-facing teams, identifies upsell opportunities, communicates client needs to stakeholders, and represents the customer voice in product roadmap decisions. Requires occasional client travel.

Manage a portfolio of clients by driving onboarding, product adoption, renewals, and expansion. Develop success plans, monitor account health, lead client meetings and usage campaigns, configure integrations and reports, educate users, provide product feedback, and collaborate with Sales and internal teams. The role includes forecasting, reporting, webinars, documentation, and approximately 10% travel for client meetings and conferences.

Manage strategic enterprise accounts to drive product adoption and growth. Build executive relationships, run QBRs, analyze usage to quantify value, onboard customers, and coordinate cross-functional teams to deliver observability and security platform outcomes.

Serve as a trusted advisor to enterprise customers: lead onboarding and implementation, drive platform adoption and training, manage project plans and business reviews, monitor engagement and risks, support sales with demos and discovery, and advise on AEO/GEO and AI search strategies to optimize employer brand visibility.

Own onboarding and implementation for SMB and Mid‑Market customers, drive product adoption and training, monitor account and product health, provide level‑1 support, run utilization syncs, support QBRs and renewals, build deep product expertise, and advise customers on AEO/GEO/AI search visibility while partnering cross‑functionally to deliver a seamless customer experience.

Manage a portfolio of customers to drive adoption, value realization, retention, and growth. Develop success plans, monitor health and usage, coordinate cross-functional resources, conduct business reviews, support renewals, and escalate/resolve issues while improving processes and customer experience.

The incumbent will manage customer relationships, ensuring satisfaction and guiding users on EliseAI products while addressing technical issues and strategizing with sales for client success.

Manage 30+ enterprise SaaS accounts across implementation, adoption, renewal, and expansion. Lead stakeholder meetings and executive QBRs, maintain customer health data in Salesforce and Planhat, own GRR and NRR outcomes, mitigate risks, and identify upsell opportunities. Collaborate cross-functionally to resolve issues, drive platform adoption, support migrations, communicate AI capabilities, and represent customer needs internally. Travel 5–10% annually.

Serve as trusted advisor for enterprise customers of an AI employer intelligence platform. Lead onboarding, implementation, training, and adoption. Build project plans, run business reviews, monitor engagement and risks, and identify expansion opportunities. Partner with Sales, Product, Support, and Marketing to drive ROI and support renewals and pre-sale activities.

Own onboarding and implementation for SMB and Mid-Market customers, drive product adoption and training, monitor account health, provide level-1 support, run utilization syncs, and partner with Account Management, Sales, Product, and Support to ensure renewals and customer success.

The Customer Success Manager will ensure customer satisfaction by helping them with localization solutions and facilitating the onboarding process for multilingual content delivery, while maintaining strong customer relationships and understanding their global strategies.

The Customer Success Manager (EU) drives customer retention and value realization across European accounts through proactive engagement, relationship building, and collaboration with internal teams.

Lead the Client Success team focusing on revenue growth and operational efficiency. Develop workflows, mentor team members, and enhance client relationships while ensuring team accountability and performance.

The Customer Success Manager will drive client success, ensuring high adoption, retention, and growth while maximizing product utilization and maintaining relationships.

Own a book of Enterprise accounts as a trusted advisor: drive adoption, run strategic reviews, manage renewals and expansion, coordinate cross-functional support, and deliver customer insights to improve product and outcomes.

Serves as the primary customer advisor for Toast’s retail SaaS customers, driving product activation, adoption, retention, referrals, and revenue growth. Builds customer relationships, recommends products, demonstrates POS functionality, facilitates training, troubleshoots basic issues, identifies expansion opportunities, and collaborates with Sales, Product, Operations, Care, Education, and Professional Services. The role also develops scalable workflows and playbooks for a growing retail customer segment and requires up to 10% local travel.

Manage a book of ~60 enterprise customers to drive adoption, retention, and expansion of Sprout's social media platform. Build executive relationships, run success cadences (MBRs, EBRs), surface risks, collaborate on renewals, and use data and generative AI tools to create ROI narratives and accelerate work. Partner with onboarding, professional services, and renewals to meet retention and growth KPIs.

Manages a portfolio of automotive dealer clients, focusing on retention, churn reduction, revenue growth, upselling, and cross-selling Cox Automotive products. Responsibilities include forecasting, account performance analysis, monthly business reviews, marketing and ROI consulting, onboarding advocacy, issue routing, Salesforce administration, and revenue collection. The role requires strong automotive dealer relationship management, sales, analytical, presentation, and digital marketing skills.

Own a book of large enterprise accounts to drive adoption, value realization, renewals, and upsells. Lead onboarding and training, build C‑level relationships, manage escalations, coordinate cross-functional resources, capture product feedback, and ensure high customer satisfaction and retention.

Manage a high-volume SMB/MM post-sales portfolio to retain and grow customers through renewals, upsell/cross-sell, programmatic adoption campaigns, forecasting, risk mitigation, and cross-functional collaboration to drive product adoption and minimize churn.

Manage end-to-end success for a portfolio of non-enterprise healthcare customers: drive adoption, troubleshoot complex data and platform issues, run trainings and implementations, coordinate cross-functional teams, develop customer roadmaps, and support renewals while ensuring data quality and security compliance.

Manage a book of public-sector accounts to drive adoption, retention, and expansion of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach customers on Git, CI/CD, and DevSecOps best practices, coordinate cross-functionally for escalations, and use project management to deliver customer enablement and success initiatives.

Serve as single point of contact for assigned enterprise clients to drive adoption, renewals, and expansion; advocate internally, align cross-functional teams, use success metrics to deliver client outcomes, and maintain executive-level relationships.

Lead a portfolio of 8–10 strategic enterprise customers to drive adoption, renewals, and expansion. Build executive relationships, create multi-year success plans, mitigate renewal risk, orchestrate cross-functional teams, and ensure measurable business impact from Veza’s identity security platform.