Top Customer Success Manager Jobs in Chicago, IL

Manage a book of institutional asset management clients to drive adoption, retention, and expansion. Lead onboarding, trainings, and regular client meetings, configure integrations and reports, monitor account health, forecast renewals, run usage campaigns, and advocate customer needs cross-functionally. Occasional travel (~10%).

Manage institutional data client relationships for Morningstar, acting as subject matter expert for data and research products. Drive retention and growth by creating KPIs/analytics, conducting business reviews, coordinating internal stakeholders, training client teams, identifying upsell opportunities, resolving escalations, and representing customer needs in product decisions. Requires strong client service, analytical, and communication skills.

Early-career Customer Success role supporting retention and NPS by building trusted customer relationships, leading QBRs and success planning, monitoring health and product adoption, and partnering cross-functionally to resolve issues and support growth.

The Enterprise Customer Engagement Manager will guide enterprise customers through onboarding, adoption, and engagement with Built In's AI platform, ensuring success post-sale and managing complex stakeholder relationships.

Manage a portfolio of customer accounts to drive onboarding, adoption, retention, and expansion. Serve as primary client contact, run business reviews, monitor adoption metrics, resolve issues with cross-functional teams, and deliver success plans, training, and reporting to improve satisfaction and renewals.

The Customer Success Manager will retain and grow accounts in behavioral health practices, ensure customer satisfaction, and identify upsell opportunities.

Manage strategic engagement with large enterprise customers to drive product adoption, value realization, renewals, and expansion. Build executive relationships, create Success Plans, lead business reviews, coordinate cross-functional resources, track adoption and health in Gainsight, and meet an annual ARR quota while leveraging AI-enabled tools.

Lead strategic, outcomes-focused engagement for complex federal accounts. Build measurable success plans, advise on skills-based workforce transformation and AI-enabled adoption, interpret data to drive expansion and adoption, orchestrate cross-functional teams, partner with Sales on growth, and lead change management and customer enablement. Up to 20% travel.

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

Manage enterprise law firm clients to drive adoption, retention, and expansion of Eve's legal AI/SaaS products. Lead onboarding, maximize product utilization, generate case studies, inform product roadmap, and maintain high client satisfaction and retention through proactive engagement and strategic upsells.

The incumbent will manage customer relationships, ensuring satisfaction and guiding users on EliseAI products while addressing technical issues and strategizing with sales for client success.

Manage end-to-end onboarding and implementation for strategic accounts, including data feed and integration configuration. Serve as primary customer contact, drive adoption through reporting and analytics, deliver business reviews, manage revenue and strategic initiatives for a book of business, advocate customer needs to product, and collaborate cross-functionally to optimize processes and scale the Customer Success organization.

Manage an enterprise portfolio end-to-end to drive adoption, retention, renewals, and expansion. Use customer health and utilization data to forecast risk, recommend corrective actions, and enable customers to realize value. Build executive relationships, guide implementations and learning strategies, and collaborate with sales to meet gross and net retention goals.

Own post-implementation success for complex Mid-Market customers: drive adoption of Samsara IoT products, diagnose and resolve technical issues, lead strategic engagements and workshops, recommend workflow and feature changes, and coordinate cross-functional teams to deliver measurable business value and renewals.

Manage a portfolio of Talent Finder Core and Pro clients, build consultative relationships, drive product adoption, monitor at-risk accounts, deliver executive business reviews, partner with Sales for upsells/renewals, and provide high-touch recruitment services for Pro clients including candidate searches, job postings, outreach, and campaign execution.

The Customer Success Manager enhances customer operations using Samsara's IoT platform, builds relationships with clients, and collaborates cross-functionally for success plans and workshops.

As a Customer Success Manager, you will develop relationships with enterprise customers, driving their success and adoption of Jellyfish's platform through onboarding, training, and regular check-ins with account health.

Manage and build long-term client relationships for Corptax customers, respond to inbound support across channels, drive product adoption, document and triage issues, perform release testing, and collaborate on support projects while maintaining high customer satisfaction.

The Enterprise Customer Success Manager facilitates customer engagement, ensuring clients maximize the value of IoT solutions through tailored success plans and collaboration across teams.

The Client Success Manager is the primary contact for clients, facilitating strategy implementation and accountability for B2B podcasts. Responsibilities include relationship building, managing projects, and providing insights to help clients achieve ROI through podcasts.

The Customer Success Manager will ensure customer satisfaction by helping them with localization solutions and facilitating the onboarding process for multilingual content delivery, while maintaining strong customer relationships and understanding their global strategies.

As a Customer Success Manager, you will lead client relationships, manage campaign execution, and coordinate internal teams to achieve successful marketing outcomes for clients.

The Customer Success Manager role focuses on managing client relationships to drive revenue growth through upsells and cross-sells while ensuring successful campaign execution and client satisfaction.

Manage a portfolio of U.S. public sector customers to drive adoption, retention, and expansion of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and run enablement and project initiatives to ensure customers realize business outcomes from GitLab.

Lead and grow strategic relationships with veterinary corporate hospital consolidators. Serve as primary contact, gather product feedback, conduct business reviews, develop account roadmaps, and align customer needs with product and company strategy to drive adoption and account growth.