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Top Customer Success Manager Jobs in Chicago

35+ Job Results
2 Days Ago
Chicago, IL
Remote
2,500 Employees
1-3 Years of Experience
2,500 Employees
1-3 Years of Experience
Cloud • Insurance • Payments • Software
Seeking a Customer Success Manager to manage and create strong relationships with assigned customer accounts, ensuring customer recognition of ROI, high satisfaction, and successful use of Applied EPIC & extended solutions. Responsibilities include providing first-class customer service, collaborating with internal teams, developing account plans, leading business reviews, and driving communication and advocacy with other departments. Requires 2-3 years of experience in Customer Success roles and expertise in Customer Success best practices, along with strong communication and organizational skills. Bachelor's degree in Information Science or related disciplines.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+51 More
6 Days Ago
Chicago, IL
Remote
440 Employees
3-5 Years of Experience
440 Employees
3-5 Years of Experience
Healthtech • HR Tech • Kids + Family • Other • Social Impact • Telehealth
Carrot is seeking a Customer Success Manager to support new and existing Carrot customers, helping to drive retention, increase member engagement, and maintain high levels of customer satisfaction.
Top Benefits:
401-K
Adoption Assistance
Commuter Benefits
+53 More
6 Days Ago
Chicago, IL
Remote
440 Employees
3-5 Years of Experience
440 Employees
3-5 Years of Experience
Healthtech • HR Tech • Kids + Family • Other • Social Impact • Telehealth
The Customer Success Manager will support new and existing Carrot customers, driving retention, increasing member engagement, and maintaining high levels of customer satisfaction. They will act as a trusted advisor to HR benefits leaders, communicate the value of the Carrot product, and respond to customer needs.
Top Benefits:
401-K
Adoption Assistance
Commuter Benefits
+53 More
6 Days Ago
Chicago, IL
Remote
440 Employees
3-5 Years of Experience
440 Employees
3-5 Years of Experience
Healthtech • HR Tech • Kids + Family • Other • Social Impact • Telehealth
The Customer Success Manager will support new and existing Carrot customers, drive retention, increase member engagement, and maintain high levels of customer satisfaction. They will act as a trusted advisor to HR benefits leaders, communicate the value of the Carrot product, and respond to customer needs and requests.
Top Benefits:
401-K
Adoption Assistance
Commuter Benefits
+53 More
6 Days Ago
Chicago, IL
Remote
440 Employees
3-5 Years of Experience
440 Employees
3-5 Years of Experience
Healthtech • HR Tech • Kids + Family • Other • Social Impact • Telehealth
As a Customer Success Manager at Carrot, you will support new and existing customers, driving retention and satisfaction. You will serve as a trusted advisor, develop deep customer understanding, create success plans, and resolve issues. This role requires 3+ years of experience in Customer Success or Account Management, strong analytical and communication skills, and fluency in English.
Top Benefits:
401-K
Adoption Assistance
Commuter Benefits
+53 More
9 Days Ago
Chicago, IL
Hybrid
950 Employees
3-5 Years of Experience
950 Employees
3-5 Years of Experience
Artificial Intelligence • Cloud • Information Technology • Legal Tech • Productivity • Software
As a Customer Success Manager at iManage, you will be responsible for ensuring customer satisfaction and loyalty by working closely with customers and internal teams. Your focus will be on delivering value, driving adoption, and achieving desired outcomes for customers.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+63 More
15 Days Ago
Chicago, IL
Remote
Hybrid
21,000 Employees
5-7 Years of Experience
21,000 Employees
5-7 Years of Experience
Artificial Intelligence • Hardware • Information Technology • Security • Software • Cybersecurity • Big Data Analytics
Customer Success Manager responsible for promoting adoption, revenue retention, and growth in the enterprise and commercial space for Avigilon Alta products. Collaborates with sales to drive product and service revenue.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+41 More
13 Days Ago
Chicago, IL
Remote
Hybrid
350 Employees
1-3 Years of Experience
350 Employees
1-3 Years of Experience
Information Technology • Software • Cybersecurity
Join Keeper Security as a Customer Success Manager Level 1, responsible for growing revenue through client accounts using cybersecurity solutions. Support client interactions, negotiate contracts, establish business goals, and provide technical guidance for password protection. Manage customer success and advise on best practices for cybersecurity. Collaborate with Keeper Security teams to resolve technical issues and build strong customer relationships.
Top Benefits:
401-K
Commuter Benefits
Company Equity
+30 More

Featured Jobs

6 Days Ago
Chicago, IL
Hybrid
1,195 Employees
5-7 Years of Experience
1,195 Employees
5-7 Years of Experience
Logistics • Software • Transportation
The Customer Success Manager will serve as the primary interface between project44 and a designated portfolio of accounts...
Top Benefits:
401-K
Commuter Benefits
Company Equity
+42 More
19 Days Ago
Chicago, IL
Remote
55 Employees
$110K-$140K Annually
3-5 Years of Experience
55 Employees
$110K-$140K Annually
3-5 Years of Experience
Artificial Intelligence • HR Tech • Social Impact • Software • Consulting
Join us as a Strategic Customer Success Manager at Wonderlic, where your skills will play a crucial role in meeting our dynamic client needs through our products, Wonderlic Select and Wonderlic Develop. Your main goal will be twofold: make sure our clients get the best value from our offerings, and smartly weave this into a revenue-focused strategy through renewals, cross-selling, and upselling. Your sharp sales and negotiation skills will be key to maintaining healthy and consistent revenue growth. Your talent in managing a large portfolio of accounts and building strong customer relationships will be vital. We're looking for someone who can make complex situations simple, guiding our customers, aligning our products with their strategies, and creating lasting, beneficial relationships. Let's work together to build pathways where our customers and products both flourish, driving mutual success and innovation!
Top Benefits:
401-K
401-K Matching
Customized Development Tracks
+36 More
15 Days Ago
Chicago, IL
Remote
Hybrid
350 Employees
1-3 Years of Experience
350 Employees
1-3 Years of Experience
Information Technology • Software • Cybersecurity
Join Keeper Security as a bilingual Customer Success Manager to expand client relationships in the cybersecurity industry. Communicate with Spanish and/or Brazilian Portuguese speaking customers, negotiate contracts, and provide technical support on cybersecurity solutions.
Top Benefits:
401-K
Commuter Benefits
Company Equity
+30 More
9 Hours Ago
Chicago, IL
Remote
21,000 Employees
5-7 Years of Experience
21,000 Employees
5-7 Years of Experience
Artificial Intelligence • Hardware • Information Technology • Security • Software • Cybersecurity • Big Data Analytics
Senior Customer Success Manager at Motorola Solutions, responsible for maximizing usage, value, and product satisfaction for Public Safety clients nationwide. Key responsibilities include aligning Motorola Software to agency outcomes, building strong customer relationships, and providing recommendations based on public safety best practices.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+41 More
2 Days Ago
Chicago, IL
Remote
500 Employees
$56K-$90K Annually
3-5 Years of Experience
500 Employees
$56K-$90K Annually
3-5 Years of Experience
AdTech • Big Data • Digital Media • Marketing Tech • Sales • Software • Data Privacy
Client Success Manager at VideoAmp responsible for post-sale servicing, client retention, and delivering client value in the AdTech and TV space. Duties include client relationship management, customized strategies development, client onboarding, data analysis, and client value optimization.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+62 More
8 Days Ago
Chicago, IL
Remote
Hybrid
985 Employees
$79K-$132K Annually
3-5 Years of Experience
985 Employees
$79K-$132K Annually
3-5 Years of Experience
AdTech • Software
Senior Customer Success Manager at Basis Technologies, responsible for growing revenue and maintaining strong client relationships. Collaborate with cross-functional teams, provide 'raving fan' service, educate clients on platform features, and drive revenue and performance. Lead team educational initiatives and contribute to improving products and services based on client feedback.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+66 More
9 Days Ago
Chicago, IL
475 Employees
$80K-$115K Annually
5-7 Years of Experience
475 Employees
$80K-$115K Annually
5-7 Years of Experience
Edtech • Fintech • Healthtech • Payments
Senior Customer Success Manager responsible for managing B2B client relationships, driving customer success, and increasing client investment with Flywire. Requires 5+ years of relevant experience in a collaborative environment, preferably in a SaaS payment business.
Top Benefits:
401-K
401-K Matching
Commuter Benefits
+37 More
6 Days Ago
Chicago, IL
Hybrid
50 Employees
3-5 Years of Experience
50 Employees
3-5 Years of Experience
Fitness • Healthtech • Real Estate • Software
Serve as the liaison between clients and the team to ensure exceptional service delivery and client satisfaction in commercial real estate. Manage client relationships, operational strategies, and team performance to drive growth and innovation. Responsible for executing operational budgets, identifying expansion opportunities, and launching new services. Strong communication, problem-solving, and leadership skills required.
Top Benefits:
401-K
401-K Matching
Company Equity
+37 More
15 Days Ago
Chicago, IL
Remote
21,000 Employees
5-7 Years of Experience
21,000 Employees
5-7 Years of Experience
Artificial Intelligence • Hardware • Information Technology • Security • Software • Cybersecurity • Big Data Analytics
Senior Customer Success Manager responsible for maximizing usage, value, and product satisfaction of Public Safety software for California Strategic Customers. Hybrid role focusing on new business transition, value creation, and customer satisfaction. Responsibilities include aligning Motorola Software to agency outcomes, developing strong customer relationships, and influencing decision-making processes.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+41 More
15 Days Ago
Chicago, IL
Hybrid
80 Employees
3-5 Years of Experience
80 Employees
3-5 Years of Experience
Edtech • Software
Support tier 3 customers, provide feedback, drive adoption and outcomes, manage renewal and expansion process.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+37 More
2 Days Ago
Chicago, IL
Remote
20,000 Employees
7+ Years of Experience
20,000 Employees
7+ Years of Experience
Artificial Intelligence • Cloud • HR Tech • Information Technology • Software
The Sr. Director of Customer Success at ServiceNow is responsible for executing the global Customer Success strategic vision within the AMS GEO. This role involves leading Customer Success Managers and driving customers to achieve their business outcomes. The ideal candidate will have a senior-level position with a successful track record in leading success professionals and establishing trust with internal and external stakeholders. Responsibilities include talent acquisition, employee performance management, executing the global Customer Success strategy, and optimizing the delivery of Customer Success KPIs.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+42 More
5 Days Ago
Chicago, IL
Hybrid
4,196 Employees
5-7 Years of Experience
4,196 Employees
5-7 Years of Experience
Fintech • Payments • Financial Services
Lead a dynamic Customer Success team to provide top-tier service to mid-sized, fast-growth customers in North America. Build strong relationships, coach and mentor team members, lead operations, and collaborate with cross-functional teams to enhance customer experience.
Top Benefits:
401-K
401-K Matching
Commuter Benefits
+47 More
8 Days Ago
Chicago, IL
Remote
264 Employees
7+ Years of Experience
264 Employees
7+ Years of Experience
Professional Services • Software
The Senior Director of Customer Success is responsible for leading a team of Customer Success Managers (CSMs) to drive client adoption, retention, account growth, and overall satisfaction
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+37 More
9 Days Ago
Chicago, IL
Hybrid
13,000 Employees
$140K-$146K Annually
5-7 Years of Experience
13,000 Employees
$140K-$146K Annually
5-7 Years of Experience
Artificial Intelligence • Healthtech • Professional Services • Analytics • Consulting
ZS is seeking a Senior Lead in Customer Success to work on cutting-edge solutions in AI SaaS products, advanced analytics, and AI frameworks. The role involves client-facing responsibilities, delivering insights and impact summaries, and building data science models.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+61 More
9 Days Ago
Chicago, IL
Hybrid
13,000 Employees
$140K-$146K Annually
5-7 Years of Experience
13,000 Employees
$140K-$146K Annually
5-7 Years of Experience
Artificial Intelligence • Healthtech • Professional Services • Analytics • Consulting
Sr. Lead, Customer Success role at ZS Beyond Healthcare Analytics Team. Responsible for end-to-end delivery on client objectives, building storyboards with insights, and translating client requirements for data science modeling. Utilizes business acumen, data science, and engineering skills to develop advanced analytics processes and operational pipelines.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+61 More
2 Days Ago
Chicago, IL
Remote
20,000 Employees
1-3 Years of Experience
20,000 Employees
1-3 Years of Experience
Artificial Intelligence • Cloud • HR Tech • Information Technology • Software
The NPI Governance Lead in the Customer Success Organization at ServiceNow will collaborate with various teams to ensure readiness for product launches, drive executive alignment, manage escalations, provide status reports, and promote continuous improvement for the NPI process.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+42 More
17 Days Ago
Chicago, IL
Remote
Hybrid
400 Employees
1-3 Years of Experience
400 Employees
1-3 Years of Experience
Cloud • eCommerce • Information Technology • Professional Services • Software
The Customer Success Associate at Cleo works directly with customers to ensure satisfaction, growth, and retention. Responsibilities include engaging customers in continuous dialogue, updating them on product innovations, managing small expansion opportunities, and conducting account reviews.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+48 More
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