Top Customer Success Manager Jobs in Chicago, IL
The Customer Success Manager at ServiceNow advocates for customers, oversees portfolios, ensures product usage and adoption, and resolves client issues. They work to maximize customer value and build strong relationships with clients, promoting success stories and driving product adoption.
The Associate Customer Success Manager at ServiceNow oversees a portfolio of commercial and enterprise accounts, orchestrates all deliverables for Impact Guided customers, ensures technical health and product updates, maximizes customer value and product usage, resolves escalated issues, builds Customer Impact Plans, and promotes success stories and processes.
Join us as a Strategic Customer Success Manager at Wonderlic, where your skills will play a crucial role in meeting our dynamic client needs through our products, Wonderlic Select and Wonderlic Develop. Your main goal will be twofold: make sure our clients get the best value from our offerings, and smartly weave this into a revenue-focused strategy through renewals, cross-selling, and upselling. Your sharp sales and negotiation skills will be key to maintaining healthy and consistent revenue growth. Your talent in managing a large portfolio of accounts and building strong customer relationships will be vital. We're looking for someone who can make complex situations simple, guiding our customers, aligning our products with their strategies, and creating lasting, beneficial relationships. Let's work together to build pathways where our customers and products both flourish, driving mutual success and innovation!
Seeking a Customer Success Manager to help clients utilize YCharts to its fullest potential, foster strong relationships, and ensure maximum value from the product. Responsibilities include strategic goal alignment, product adoption, relationship building, client advocacy, and collaboration across departments.
Being a Customer Success Manager at iManage involves ensuring customer satisfaction and loyalty, working closely with various teams to achieve customer outcomes, building strong relationships, and driving customer retention and adoption of desired outcomes.
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Join FourKites as a Customer Success Manager, responsible for building consultative relationships, driving customer adoption, and identifying growth opportunities in the Supply Chain industry. Own overall customer relationships, facilitate business reviews, and advocate for customer needs internally. Requires 5 years of experience in a similar role at a SaaS company and strong multitasking skills.
As a Customer Success Manager at Tarmika, you will be responsible for managing and building strong relationships with insurance agencies using the Tarmika platform for quoting small commercial businesses. Your focus will be on driving adoption, providing excellent customer service, and collaborating with internal teams to ensure customer satisfaction and success.
Dynamic Customer Success Manager role at OpenMarkets, a leading health tech company. Responsible for post-sale lifecycle, customer satisfaction, and growth. Key responsibilities include customer relationship management, onboarding, proactive account management, issue resolution, data analysis, and collaboration.
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Responsible for managing steady state activities for non-enterprise clients, ensuring strong data quality, providing support, and leading product trainings to achieve customer success. Troubleshoot technical issues, coordinate with internal teams, and build long-term client relationships. Join a newly formed Customer Success Management team within Arcadia's Customer Management division.
As an Associate Client Success Manager at Grubhub, you will be responsible for managing a portfolio of long-tail customers with upsell potential. Your role involves prioritizing client relationships, identifying revenue opportunities, onboarding new clients, monitoring performance, and ensuring client satisfaction.
The Client Success Manager at VideoAmp is responsible for post-sale servicing and retention of clients, particularly focusing on Agencies and Brands. The role involves building and maintaining strong client relationships, providing training and onboarding guidance, analyzing data to develop insights, and driving client expansion. Qualifications include 2+ years of experience in interactive online media planning & buying or Client Success in the AdTech industry, strong analytical skills, and exceptional presentation abilities.
The Customer Success Manager will serve as the primary interface between project44 and a designated portfolio of accounts...
As a Customer Success Senior Manager at Kalderos, lead covered entity stakeholders through the adoption and production use of drug discount and rebate products. Proactively engage with stakeholders, troubleshoot issues, and ensure high utilization of solutions. Monitor success metrics, identify efficiency opportunities, and collaborate with internal teams for customer satisfaction.
The Senior Customer Success Manager at Kalderos works with customers to optimize and comply with drug discount and rebate programs. Responsibilities include leading onboarding, proactive account monitoring, stakeholder engagement, maintenance of success criteria, data analysis, dispute resolution, customer communication, process improvement, and software adoption.
Responsible for ensuring the success of Cloudflare's largest Enterprise customers, managing post-sale experiences, building strong relationships, and demonstrating the value of products/services to drive retention and growth. Collaborate across teams to resolve customer issues and provide feature requests for product improvement.
Senior Customer Success Manager at Motorola Solutions working with new and existing Public Safety clients to maximize usage, value, and product satisfaction. Responsible for aligning Motorola software to agency outcomes, building strong customer relationships, and providing recommendations based on public safety best practices.
As a Partner Success Manager at Pangea, you will be responsible for driving launches in new geographies and managing ongoing relationships with existing partners. This role involves program management, relationship building, and collaboration with various departments to create strong partner governance structures.
ZS is seeking a Senior Lead in Customer Success to work on cutting-edge solutions in AI SaaS products, advanced analytics, and AI frameworks. The role involves client-facing responsibilities, delivering insights and impact summaries, and building data science models.
Customer Success Specialist responsible for post-sales implementation of Software and Advisory products, collaborating with account owners on renewal strategy, and driving customer adoption of software solutions.
The Partner Success Manager at Rocket Travel is responsible for overseeing non-enterprise accounts, ensuring partners onboard efficiently, escalate concerns easily, and provide excellent service to shared customers. The role involves collaborating with internal and external stakeholders, managing partner agreements and contracts, and aligning with partners' business goals and operational challenges.
Sr. Lead, Customer Success role at ZS Beyond Healthcare Analytics Team. Responsible for end-to-end delivery on client objectives, building storyboards with insights, and translating client requirements for data science modeling. Utilizes business acumen, data science, and engineering skills to develop advanced analytics processes and operational pipelines.
Managing relationships with network partners, driving launches in new geographies, coordinating co-marketing opportunities, and improving transfer success rates. Responsible for partner governance structures, contract extensions, and system reliability. Requires strong communication, project management, and analytical skills. Ideal candidate has 3-5 years of experience in customer success roles and a Bachelor's degree in an analytic or business field.
Seeking a Director of Customer Success Engineering with technical and customer-facing experience in the programmatic ecosystem to manage Solutions Architect and Support Engineering teams, drive revenue optimization, and represent the company to leading publishers.
Responsible for ensuring the success of Cloudflare's largest Enterprise customers through post-sale experiences. Requires strong relationship-building skills, product knowledge, project management abilities, and a high degree of empathy.
As a Sr. Specialist in Customer Success at Chamberlain Group, responsibilities include guiding new customers through onboarding, conducting training sessions, identifying upsell opportunities, tracking metrics, and providing feedback for product enhancements. Requires 3+ years in customer-facing roles, experience in process improvement projects, and a minimum of a bachelor's degree.
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