Product Data Scientist (Senior Customer Success Lead)

Posted 7 Days Ago
Chicago, IL
Hybrid
140K-146K Annually
Senior level
Artificial Intelligence • Healthtech • Professional Services • Analytics • Consulting
Where passion changes lives
The Role
The Product Data Scientist (Sr. Lead, Customer Success) is responsible for leading end-to-end data science delivery for clients, translating their requirements into actionable insights, and using advanced analytics and algorithms to solve complex business problems. This role involves building data science models and managing client engagements to optimize their business processes with data-driven solutions.
Summary Generated by Built In

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it , our most valuable asset is our people. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage an d passion to drive life-changing impact to ZS.
Our most valuable asset is our people .
At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems-the ones that comprise us as individuals, shape who we are and
make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about.
Product Data Scientist (Senior Customer Success Lead)
ZS's Beyond Healthcare Analytics (BHCA) Team is shaping one of the growth vertical & key focus area for ZS, Beyond Healthcare engagement, comprising of clients from industries like Technology, Food & Beverage, Hospitality, Travel, Insurance, Consumer Products Goods & other such industries. Being part of BHCA Team at ZS will be an opportunity for you to work on cutting-edge solutions including areas like AI SaaS products, Advanced analytics & AI frameworks, Generative AI applications, Data Engineering frameworks and working in a cross-capability Business-Tech teams utilizing new age data sources to shape innovations across multiple areas, for our clients and the broader ZS community.
Product Data Scientist (Sr. Lead, Customer Success) role is the client facing lead who owns the end-to-end delivery on aligned objectives with clients, builds required storyboards with insights / impact summary, accountable for delivering client impact, translating client requirements to teams responsible for building data science modelling & engineering setup, breaks down unstructured business problems for multiple of clients and project teams leveraging problem solving frameworks, analysis tools & techniques.
The Product Data Scientist (Sr. Lead, Customer Success) will leverage their Business Acumen, Data Science and engineering skills to build Advanced analytics processes, build operational process pipelines and finds and presents data-driven insights that help our clients solve their most important business problems and bring optimizations to life. They will also engage with Project Leadership team and clients to help them understand the insights, summaries, implications and make plans to act on them.
What You'll Do

  • Deep analytics-tech expertise:
    • Develop and implement advanced algorithms that solve complex business problems in a computationally efficient and statistically effective manner leveraging tools like PySpark, Python, SQL on Client/ZS cloud environment.
    • Execute statistical and data modelling techniques (e.g. hypothesis testing, A/B Testing setup, marketing impact analytics, statistical validity etc.) on large data sets to identify trends, figures and other relevant information with scalable and operational process implementations.
    • Expertise in devising and implementing pragmatic solutions for complex business problems by breaking down into simpler problems with best-in-class industry focused frameworks.
  • Communication, collaboration, unstructured problem solving and client management (in a high performing and high intensity team environment):
    • Lead multiple client engagement teams to design and execute solution setup (right data science algorithm, data modelling setup, design success metrics/KPIs and stakeholder management) in sustainable and profitable manner; drive value and client impact; identify new use cases; proactive in approach.
    • Problem solving and Client management: Understand and manage client business priorities, sizes business opportunities, develop product use cases, and enable the use case for the clients in sustainable manner
    • Collaboration: lead the engagement with a cross-functional team to drive success on client engagement objectives. Envisions and deliver holistic solutions comprising of best practices from Frontend and Backend engineering, Data Science, and ML Engineering area.
    • Storyboarding & impact communication: Build & present effective storyboards with solution impact to clients and ZS Leadership
    • Scaling mindset: Provide a structure to client engagement with effective solutions at scale, able to convert solutions delivered to product modules and build automation
    • Team management: Builds and export best practices and learnings to broader team and mentor junior team members on teams
  • Thought leadership and executive presence:
    • Synthesize key learnings from client engagements and drive business development
    • Focus on building the presence of the space and thought leadership content around the impact delivered with publications across esteemed platforms (Medium, ZS.Com, journals etc.)


What You'll Bring

  • A master's or bachelor's degree in Computer Science (or Statistics) and strong academic performance with analytics and quantitative coursework is required
  • Knowledge of programming - Python (Deep Expertise), Pyspark, SQL. Strong process evaluations and QC skills to debug and update the processes and boost efficiency
  • Expertise in machine learning, regression, clustering, and classification models (preferably in a product environment)
  • Knowledge of big data/advanced analytics concepts and algorithms (e.g. social listening, recommender systems, predictive modeling, etc.)
  • At least 5-6+ years of relevant post-collegiate work experience, preferably in industries like B2C, Product companies, in execution roles focused on Data & Decision Sciences, Data Engineering, Stakeholder management and building scalable processes.
  • Excellent critical thinking, logical reasoning, and problem-solving skills
  • Publishes thought leadership content across channels and builds industry focused POVs around projects driven
  • High motivation, good work ethic, maturity and personal initiative for leading and managing teams
  • Strong oral and written communication skills that enable personal impact with senior-level decision makers.
  • Experience of leading a team of at least 5-6 people for 5+ years of work experience
  • Should have hands on analytics experience where the candidate has worked on the algorithms/ methodology from scratch and not merely executed existing codes and processes
  • Strong attention to detail, with a quality-focused mindset


Perks & Benefits:
ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Considering applying?
At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above.
To Complete Your Application:
Candidates must possess work authorization for their intended country of employment.
An on-line application, including a full set of transcripts (official or unofficial), is required
to be considered.
NO AGENCY CALLS, PLEASE.
Find Out More At:
www.zs.com
Salary: $140,000.00 - $189,500.00

Top Skills

Python
SQL

What the Team is Saying

Ash Easwar
Suzanne Boyan
Kristina Sambucci
Callum Brazier
Michelle Lu
Mike Vula
Mina Labib
Judith Kulich
Anna Simon
Rachana Late
The Company
Evanston, IL
13,000 Employees
Hybrid Workplace
Year Founded: 1983

What We Do

ZS is a management consulting and technology firm focused on transforming global healthcare and beyond. We leverage our leading-edge analytics, plus the power of data, science and products, to help our clients make more intelligent decisions, deliver innovative solutions and improve outcomes for all. Founded in 1983, ZS celebrated 40th anniversary last year with more than 13,000 employees in 35 offices worldwide.

Why Work With Us

ZS is where ambitions are welcomed. Where you have the freedom to define your own path and pursue whatever lights a fire in your soul. We’re for those whose spirit leads them to move, to act and drive real change. Work side by side with diverse yet like-minded people who share a collective vision driven to change the path of healthcare and beyond.

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Transforming Global Healthcare and Beyond
About our Teams

ZS Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

The Flexible & Connected model is our ZS standard. ZSers decide where it makes the most sense for them to work each day given client or teamwork.

Typical time on-site: 3 days a week
Evanston, IL

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