Director, Customer Success Engineering

| US | Remote
Employer Provided Salary: 160,000-185,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

OpenX is seeking a Director of Customer Success Engineering with significant technical and customer-facing experience in the programmatic ecosystem to join our Publisher Development organization. This executive will manage OpenX’s Solutions Architect and Support Engineering teams while representing OpenX to leading publishers and other supply partners. The person in this role will be building a world class SA and SE team to drive revenue optimization and integration health, be the client facing technical expert and thought leader, and be our clients technical VOC with OpenX product teams to build our roadmap . The role will report directly to the VP of Publisher Partnerships. 

We are looking for a technical and revenue focused leader, who is a highly motivated self-starter with relationships at leading publishers. This person is a player coach, with a deep technical understanding of the programmatic SSP landscape and is an expert in publisher RTB integrations across CTV, web, and app publishers. They are an expert in identifying technical challenges, limitations, troubleshooting, and providing solutions that drive revenue for our supply partners. A proven track record of managing technical teams and achieving targets is required.

Key Responsibilities

  • Engage and meet with OpenX publisher partners and lead technical conversations on OpenX products, integrations, and industry thought leadership. 
  • Gather market insights, competitive intel, and technical specs and represent our customers VOC directly to OpenX product teams to drive innovation and product roadmap advancement. 
  • Identify customer challenges/opportunities through data analysis and exchange knowledge and action on that data to drive revenue and scalable solutions.
  • Establish proactive best practices and documentation for CTV signal audits, cookieless solution implementation, and data integrations that drive revenue across OpenX top 200 partners.
  • Troubleshoot customer integrations, discrepancies, auction mechanics, and IR’s to implement timely solutions for our customers - SQL and query writing is required
  • Partner with Sales and Account Management in all technical aspects of pre and post sale customer support, and be an expert on all OpenX product solutions. 
  • Manage SA and SE teams, host 1:1s, build career development plans for direct reports.
  • Partner with OpenX buy-side teams to strategize, educate, and execute agency, advertiser, and DSP deals on the OpenX platforms. 
  • Represent OpenX as a brand ambassador at various industry events and conferences.

Required Qualifications

  • 7+ years of technical programmatic sales experience at SSP, Ad Server, or programmatic publisher
  • Deep understanding of the CTV landscape and experience in integration best practices and signal audits
  •  Expert is SQL and query writing for technical diagnosis and troubleshooting 
  • Ability to engage in strategic conversations with senior level executives 
  • Exceptional verbal, written, communication and presentation skills
  • High energy, self-motivated and passionate about working in a fast-paced startup environment
Read Full Job Description
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • GCP (Google Cloud)Languages
    • ErlangLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • SnowflakeDatabases
    • BigQueryDatabases


Chicago, IL

What are OpenX Technologies Perks + Benefits

OpenX Technologies Benefits Overview

We care about keeping everyone happy, healthy, and engaged wherever you may be in the world. We believe in benefits that improve life inside and outside of work. It's why we design our practices, policies, and perks to be flexible and support your individuality—and we evolve them as things change for you or your family. 

Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave
Generous parental leave
Family medical leave
Vacation + Time Off
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Professional Development
Lunch and learns
Promote from within
Online course subscriptions available

More Jobs at OpenX Technologies

Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about OpenX TechnologiesFind similar jobs like this