Top Customer Success Manager Jobs in Chicago, IL

As a Customer Success Manager, you will work closely with top customers to optimize their use of Samsara products, ensuring safety and efficiency through the IoT platform. You'll conduct workshops, compose success plans, and build relationships with key stakeholders to drive engagement and value.

Lead the Client Success team focusing on revenue growth and operational efficiency. Develop workflows, mentor team members, and enhance client relationships while ensuring team accountability and performance.

Lead strategic post-sales engagement for a portfolio of Enterprise accounts, maximizing retention, revenue realization, and advocacy. Advise on complex technical deployments, drive account strategy and forecast accuracy, influence product roadmap, mentor teammates, and coordinate cross-functional resources to deliver measurable business outcomes from MongoDB deployments.

The Senior Customer Success Manager drives value and adoption for corporate customers, focusing on measurable outcomes and stakeholder alignment to enhance renewals and expansion.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

The Customer Success Manager will drive client success, ensuring high adoption, retention, and growth while maximizing product utilization and maintaining relationships.

The Customer Success Manager at Technosylva is responsible for customer onboarding, training, relationship management, issue resolution, and supporting upsell opportunities.

Manage enterprise customer accounts, deliver insights and support post-sale engagements to drive account health, retention, and growth.

The Client Success Manager will drive revenue growth through upselling and managing corporate clients, ensuring a high-quality experience while collaborating with internal teams.

The Senior Customer Success Manager drives business impact for complex clients, ensuring customer goals are met through strategic planning, relationship management, and resource mobilization while leveraging Tableau expertise.

Serve as primary contact for strategic mortgage customers—onboard, drive adoption, manage renewals, and support upsells. Monitor KPIs and customer health, troubleshoot API issues, escalate complex support cases, and build repeatable success processes to reduce churn and scale retention.

The Customer Success Manager will manage customer relationships, ensure successful onboarding, monitor customer engagement, gather feedback, and collaborate with Sales and Marketing to drive renewals and upsell opportunities.

Manage a portfolio of B2B clients, providing high-touch service to ensure satisfaction and growth through performance monitoring and proactive support.

Manage end-to-end Signature Success experience for a portfolio of high-value education customers. Build trusted relationships with business and technical stakeholders, drive adoption and measurable business value, monitor platform health, surface expansion and renewal opportunities, and coordinate cross-functional teams to resolve escalations and incidents.

Lead complex global customer onboarding, adoption, and retention efforts. Act as senior point of contact for executive-level customers, manage escalations, drive product adoption, develop Customer Success Plans, coordinate cross-functional teams, and deliver post-onboarding follow-up and process improvements to reduce churn and grow accounts.

Manage a high-volume small-market book (50-75 accounts, ≤250 lives) to drive engagement, satisfaction, and retention. Own day-to-day client and broker relationships, track KPIs, execute engagement plans, manage concurrent projects, triage issues cross-functionally, lead client meetings and presentations, and travel up to 20% for in-person sessions.

The Customer Success Manager (EU) drives customer retention and value realization across European accounts through proactive engagement, relationship building, and collaboration with internal teams.

Act as an advocate for a portfolio of ServiceNow customers to drive adoption, outcomes, and license usage. Ensure technical health, guide cross-functional teams, apply Success Plays, create use cases, manage projects and escalations, and help customers realize maximum value from their ServiceNow investment.

As a Customer Success Manager, you will manage customer projects in the manufacturing maintenance sector, ensuring satisfaction and driving operational excellence.

Manage a portfolio of U.S. public sector accounts to drive adoption, retention, expansion, and satisfaction of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach customers on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and use project management to deliver customer enablement and success initiatives.

Serve as primary operational contact for assigned clients, manage configurations and billing, optimize local/alternative payment methods, coordinate incident resolution, analyze transaction data and trends, lead QBRs with performance insights, advise on disputes/fraud/compliance, and act as a cross-functional bridge between clients and internal technical, risk, and commercial teams.

The Key Customer Success Manager ensures growth and retention of key accounts by managing relationships and driving customer satisfaction through strategic planning and collaboration.

Senior post-sale Client Success Manager responsible for client lifecycle management, renewals, and ARR expansion. Host QBRs and executive briefings, maintain HubSpot CRM hygiene, act as technical sponsor to drive adoption, and build trust with C-suite stakeholders to ensure measurable ROI and long-term retention.

As a Customer Success Manager, you'll manage renewals, drive customer adoption, and mitigate churn risks while advocating for customer needs.

The Customer Success Manager ensures clients realize measurable outcomes by optimizing their journey and driving product adoption through engagement, training, and collaboration with sales teams.