Top Customer Success Jobs in Chicago, IL

Manage a portfolio of strategic enterprise law firm customers, driving adoption, retention, loyalty, expansion, and net revenue retention. Serve as the central customer contact, conduct executive business reviews, develop success plans, monitor customer health, resolve blockers, and coordinate with sales, product, support, engineering, training, cloud services, and partners. Provide strategic guidance based on account intelligence and legal industry trends while identifying renewal risks and growth opportunities.

Manages institutional client relationships for Morningstar Data and Research products. Serves as a subject matter expert, conducts business reviews, tracks client metrics and KPIs, coordinates issue resolution, trains internal and client-facing teams, identifies upsell opportunities, communicates client needs to stakeholders, and represents the customer voice in product roadmap decisions. Requires occasional client travel.

Manage a portfolio of clients by driving onboarding, product adoption, renewals, and expansion. Develop success plans, monitor account health, lead client meetings and usage campaigns, configure integrations and reports, educate users, provide product feedback, and collaborate with Sales and internal teams. The role includes forecasting, reporting, webinars, documentation, and approximately 10% travel for client meetings and conferences.

Manage strategic enterprise accounts to drive product adoption and growth. Build executive relationships, run QBRs, analyze usage to quantify value, onboard customers, and coordinate cross-functional teams to deliver observability and security platform outcomes.

Serve as a trusted advisor to enterprise customers: lead onboarding and implementation, drive platform adoption and training, manage project plans and business reviews, monitor engagement and risks, support sales with demos and discovery, and advise on AEO/GEO and AI search strategies to optimize employer brand visibility.

Own onboarding and implementation for SMB and Mid‑Market customers, drive product adoption and training, monitor account and product health, provide level‑1 support, run utilization syncs, support QBRs and renewals, build deep product expertise, and advise customers on AEO/GEO/AI search visibility while partnering cross‑functionally to deliver a seamless customer experience.

Manages 10–30 strategic enterprise software accounts, driving adoption, renewals, expansion, and net revenue retention. Builds ROI models, three-year success roadmaps, executive value reviews, and expansion strategies. Develops VP and C-suite relationships, delivers data-driven account strategies, provides market intelligence, and converts customers into references and advocates. Partners cross-functionally with Sales, Product, and Customer Success teams while coaching customer champions and leading executive business reviews.

Manage a portfolio of customers to drive adoption, value realization, retention, and growth. Develop success plans, monitor health and usage, coordinate cross-functional resources, conduct business reviews, support renewals, and escalate/resolve issues while improving processes and customer experience.

The incumbent will manage customer relationships, ensuring satisfaction and guiding users on EliseAI products while addressing technical issues and strategizing with sales for client success.

Serve as primary liaison for commercial and investment bank clients, drive client retention and growth, coordinate implementations and onboarding, manage escalations, support RFPs and sales pitches, and partner cross-functionally to ensure client satisfaction and operational execution.

Serve as the primary liaison for Commercial & Investment Bank clients, managing relationship health, escalations, implementations, onboarding, renewals, and cross-functional coordination to drive retention, growth, and client satisfaction.

Serve as liaison for complex commercial and investment bank clients, managing relationship retention and growth, coordinating implementations, resolving escalations, supporting onboarding/KYC, facilitating RFPs and sales pitches, and partnering across banking, operations, risk, and product teams to ensure high client satisfaction.

Manage 30+ enterprise SaaS accounts across implementation, adoption, renewal, and expansion. Lead stakeholder meetings and executive QBRs, maintain customer health data in Salesforce and Planhat, own GRR and NRR outcomes, mitigate risks, and identify upsell opportunities. Collaborate cross-functionally to resolve issues, drive platform adoption, support migrations, communicate AI capabilities, and represent customer needs internally. Travel 5–10% annually.

Serve as trusted advisor for enterprise customers of an AI employer intelligence platform. Lead onboarding, implementation, training, and adoption. Build project plans, run business reviews, monitor engagement and risks, and identify expansion opportunities. Partner with Sales, Product, Support, and Marketing to drive ROI and support renewals and pre-sale activities.

Own onboarding and implementation for SMB and Mid-Market customers, drive product adoption and training, monitor account health, provide level-1 support, run utilization syncs, and partner with Account Management, Sales, Product, and Support to ensure renewals and customer success.

Lead onboarding and adoption for enterprise customers, build executive relationships, translate business needs into solutions, drive engagement and growth, gather customer feedback, and iterate onboarding strategy to ensure customers realize product value.

Lead a portfolio of up to 20 enterprise customers to drive adoption, value realization, renewals, and expansion using Nexthink's DEX methodology. Act as trusted advisor, deliver workshops and executive business reviews, maintain customer health, collaborate cross-functionally, track value, update CRM, and travel 25-50% for onsite engagements.

Manage a portfolio of manufacturing customers to drive digitization using Tulip, track usage and ROI, support renewals and expansions, coordinate cross-functional teams to resolve issues, and build scalable Customer Success processes while presenting account health and outcomes to executives.

The Customer Success Manager will ensure customer satisfaction by helping them with localization solutions and facilitating the onboarding process for multilingual content delivery, while maintaining strong customer relationships and understanding their global strategies.

Own adoption, retention, and expansion across a pooled portfolio of scaled customers through digital-first programs. Provide technical API integration guidance, troubleshoot issues, run demos, and create reusable enablement assets. Design automated customer journeys, webinars, self-service resources, and workflows that accelerate activation. Monitor usage and health data, identify expansion opportunities, report KPIs, and build scalable systems that reduce recurring manual work.

As a Client Success Associate, you will manage load operations, track shipments, communicate with clients, and develop skills in operational excellence.

The Customer Success Manager (EU) drives customer retention and value realization across European accounts through proactive engagement, relationship building, and collaboration with internal teams.

Manage a portfolio of customers to drive product adoption, satisfaction, retention, and expansion. Build relationships, identify risks, collaborate cross-functionally, maintain data and documentation, own customer workflows, and contribute to process improvements.

Lead the Client Success team focusing on revenue growth and operational efficiency. Develop workflows, mentor team members, and enhance client relationships while ensuring team accountability and performance.

The Customer Success Manager role focuses on managing client relationships to drive revenue growth through upsells and cross-sells while ensuring successful campaign execution and client satisfaction.