Top Customer Success Jobs in Chicago, IL

The role involves managing strategic customer relationships, optimizing cybersecurity service investments, and ensuring customer preparedness through education and planning.

The Customer Success Manager at Smartly manages client relationships, drives customer satisfaction, and improves operational processes using digital marketing strategies.

The Scaled Customer Success Manager will manage a high volume of accounts using data-driven strategies and tools to optimize customer engagement, retention, and satisfaction.

The incumbent will manage customer relationships, ensuring satisfaction and guiding users on EliseAI products while addressing technical issues and strategizing with sales for client success.

Provide tier 1 product support and client training for the TruAudience Consumer Insights platform, assist sales and product marketing with demos and consumer models, and perform product release testing and defect reporting to ensure functionality and voice-of-customer feedback is captured.

The role involves managing customer inquiries, coordinating with labs, maintaining relationships, and ensuring high customer satisfaction in a healthcare setting.

Manage a portfolio of ServiceNow customers to drive adoption, ensure technical health, maximize product value, apply Success Plays, resolve escalations, and deliver measurable business outcomes.

The Senior Customer Success Manager is responsible for supporting enterprise customers in their DEX journey, ensuring adoption, value realization, and customer satisfaction through comprehensive success planning and collaboration with cross-functional teams.

The Senior Customer Success Manager will act as a strategic advisor to customers, advocate for their needs, manage key accounts, and collaborate with internal teams to enhance customer experience and drive growth.

Lead regional customer success for Mastercard Services, driving customer engagement, adoption, and retention. Identify expansion opportunities, translate technical capabilities into customer solutions, develop scalable training/playbooks, and partner cross-functionally to deliver value and product feedback.

Drive value and adoption for a portfolio of primarily law-firm customers by creating outcome roadmaps, running adoption programs, leading business value reviews, ensuring renewal readiness, and coordinating cross-functional teams to improve net revenue retention.

The Customer Success Manager will oversee onboarding of new users, optimize processes, gather customer insights, and ensure satisfaction in their journey with myQ technology.

The Customer Success Manager will drive customer satisfaction and retention, develop tailored success plans, and build long-term relationships with clients.

Support assigned customers post-implementation to drive adoption and retention. Provide product guidance, training, onboarding, and timely troubleshooting. Track customer interactions in CRM, monitor usage for risks/opportunities, escalate issues to product/support, assist with renewals, and document feedback to improve products and processes. Collaborate cross-functionally to ensure a cohesive customer experience.

Provide phone and email support to ALIS clients, troubleshoot software issues, manage tickets and escalations, specialize in product modules, participate in on-call rotation, document interactions, attend meetings, and execute long-term projects to meet customer success goals.

As a Client Success Associate, you will manage load operations, track shipments, communicate with clients, and develop skills in operational excellence.

Manage client relationships and drive product adoption at leading asset management firms through effective onboarding and proactive support, collaborating with sales and internal teams.

Support the execution of customer success programs by driving initiatives that improve sales productivity and streamline workflows, while analyzing outcomes and coordinating cross-functional efforts.

The Manager of Enterprise Customer Success leads the team in ensuring customer adoption and value from Samsara's solutions, setting strategies and KPIs, fostering team culture, and managing high-level client relationships.

As a Digital Customer Success Manager, you'll drive adoption and engagement by creating scalable programs, analyzing data, and optimizing customer journeys. You'll collaborate with various teams to enhance digital customer success strategies while focusing on measurable outcomes and improving customer experiences.

Manage the customer lifecycle, drive implementations, and create foundational customer success procedures while working closely with engineering.

Partner with Lead Account Managers to drive customers' digital transformation using BlackLine. Verify platform setup, train admins and end users, assess and redesign processes, architect solutions, deliver thought leadership, increase adoption and expansion, prevent churn, and document reusable process optimizations.

Manage strategic relationships with enterprise clients to drive adoption, retention, and expansion of the Sprout Social platform. Deliver executive reviews, identify churn risks and upsell opportunities, partner cross-functionally, and use data to report on customer health and ROI.

Manage customer relationships, advise on product use, conduct workshops, and ensure operational success with Samsara's IoT platform for top customers.

Manage a portfolio of customers to drive adoption, measurable outcomes, and advocacy for the GitLab DevSecOps platform. Provide deployment guidance, lead workshops and Centers of Excellence, translate usage data into actionable recommendations, monitor KPIs, and collaborate with Product, Engineering, Sales, and Services to align on success plans and resolve issues.