Top Customer Success Jobs in Chicago, IL

Partner with customers to support SDK and API integrations, debug web and mobile issues, read and contribute to code, escalate and resolve technical problems, identify recurring issues, and collaborate cross-functionally to improve product and documentation.

The role involves managing customer relationships, improving satisfaction, preventing churn, and providing governance guidance while integrating AI solutions.

The Enterprise Customer Success Manager facilitates customer engagement, ensuring clients maximize the value of IoT solutions through tailored success plans and collaboration across teams.

The role involves engaging with major clients to enhance their use of IoT products, ensuring safety and efficiency in operations, and collaborating with internal teams to drive customer success.

The Customer Success Manager will manage 50-100 accounts, drive growth, ensure onboarding, engage stakeholders, and identify expansion opportunities.

The Senior Director of Public Sector Customer Success will lead a team to enhance customer experience, drive product adoption, and improve retention for public sector clients, ensuring alignment with GitLab's strategic objectives.

Serve as primary contact for enterprise fleet customers to drive adoption, retention, and expansion. Develop tailored success plans, enable customers through training and implementation support, monitor usage and health metrics, and lead renewals and upsell opportunities while collaborating with Sales, Product, CX, and Support to champion customer needs and outcomes.

The Customer Success Manager will manage client relationships, ensure product adoption, and drive customer satisfaction in a SaaS environment, focusing on supply chain management.

Manage strategic relationships with enterprise customers to drive adoption and business value of Samsara's IoT platform. Create success plans, run executive business reviews and workshops, mentor teams, coordinate cross-functional stakeholders, and travel to customer sites to optimize safety, efficiency, and sustainability.

Lead customer success efforts by advising on research design, driving platform adoption, managing 1-3 Research Advisors, running high-impact projects, supporting retention and expansion, and advocating customer needs to product and engineering.

As a Senior Customer Success Manager, you'll enhance customer relationships, drive product adoption, manage escalations, and work cross-departmentally to ensure customer satisfaction and retention.

The Customer Success Associate I is responsible for supporting clients, troubleshooting issues, managing projects, and enhancing customer relationships while working cross-functionally to improve offerings.

The VP of Customer Success manages technical programs, drives revenue growth, and leads a team to enhance client relationships and project delivery.

The Senior Program Manager will lead strategic programs in Customer Success, focusing on operational improvements and enhancing the customer experience through effective management and collaboration with stakeholders.

As a Customer Success Manager, you will work closely with top customers to optimize their use of Samsara products, ensuring safety and efficiency through the IoT platform. You'll conduct workshops, compose success plans, and build relationships with key stakeholders to drive engagement and value.

The Principal Customer Success Manager oversees major enterprise accounts, serving as a strategic advisor to clients while driving value realization and retention efforts in collaboration with internal teams.

The Enterprise Customer Success Manager will drive adoption and satisfaction of legal tech solutions, manage client relationships, and contribute to product evolution, ensuring a high retention rate and client success.

The Digital Customer Success Manager at mabl focuses on customer adoption, value realization, and retention through digital engagements, leveraging Gainsight and data analysis to improve customer health and collaboration with cross-functional teams.

The Client Success Manager will manage client relationships, ensuring satisfaction, overseeing program operations, and leading cross-functional collaboration to enhance client experiences and outcomes.

Own a portfolio of clients as the primary contact to launch, manage, and optimize campaigns. Drive performance reviews, identify optimizations and upsell opportunities, develop client growth plans, coordinate cross‑functional teams, and ensure strong client relationships, retention, and account expansion.

Manage the Fixed Video IA lifecycle services including pre-sale support, forecasting, contract renewals, invoicing, escalations, and customer relationship building. Propose new services, support customers and video subcontractors, attend forecasting meetings, and travel to customer sites for demos and staging.

Conduct empathetic outreach (phone, SMS, email) to re-engage prospective and early-stage clients, coach them through care decisions, document interactions in Intercom, partner with internal teams to resolve issues, and identify trends to improve the client experience.

Manage customer transitions to myQ Business users, oversee onboarding processes, partner cross-functionally for continuous improvement, and analyze customer trends for insights.

The Senior Customer Success Manager at Toast will manage customer relationships, drive product adoption, and ensure satisfaction across enterprise accounts, while collaborating cross-functionally and improving internal processes.

The Customer Success Manager will onboard enterprise clients, ensure their satisfaction, identify growth opportunities, and lead performance reviews, leveraging technology and strong communication skills to drive retention and success.