Top Customer Success Jobs in Chicago, IL

Manages customer initiatives and relationships for major corporate accounts, conducts account calls, coordinates issue resolution with internal teams, leads customer reviews and executive teleconferences, administers onboarding forms, and supports revenue growth plans. The role requires strong communication, presentations, relationship-building, and remote and in-person support for geographically dispersed customers. Up to 50% travel is required.

Manage a portfolio of Stripe platform customers throughout the post-sale lifecycle. Drive account health, product adoption, retention, renewals, expansion, and satisfaction through workshops, business reviews, payment insights, and product guidance. Partner with sales, technical account managers, operations, product, engineering, and support teams. Advocate for customer needs, lead technical and business conversations, and identify opportunities to increase customer value.

Support client adoption and engagement through onboarding, training, warm outreach, product guidance, and follow-up. Identify low usage, blockers, license needs, recurring pain points, and customer feedback. Partner with Account Managers, Customer Success Managers, Account Executives, support, product, and sales teams to improve retention, support trials, and communicate market insights.

Manage a scaled book of 40-50 mid-market accounts using product usage data and NPS to identify risk and expansion opportunities. Design and run one-to-many digital engagement programs (webinars, in-app guidance, Product University, email campaigns) to drive adoption and expansion. Collaborate with Sales, Product, and Marketing, document scalable playbooks, and serve as the client advocate to inform product and CS strategy.

Own a portfolio of high-value enterprise accounts, driving customer outcomes, retention, advocacy, and expansion. Lead onboarding, adoption, QBRs, executive conversations, account planning, and value realization. Identify expansion opportunities across teams, use cases, stakeholders, seats, and products while partnering with Sales and cross-functional teams. Use customer data to identify risk and growth opportunities, build multi-threaded relationships, and influence product and go-to-market strategy.

Manage a portfolio of 70–85 Enterprise B2B SaaS customers totaling $3.5M ARR. Own retention, adoption, expansion, GRR, and NRR through strategic reviews, risk management, executive engagement, and value-based conversations. Collaborate with Sales and Renewals in a GTM pod model, use automated and AI-enabled workflows to scale customer engagement, maintain account data, and improve customer success processes.

Manage a portfolio of mid-market B2B SaaS customers, driving adoption, retention, renewals, expansion, and measurable business outcomes. Build executive relationships, create strategic account success plans, monitor customer health, lead executive business reviews, identify risks and growth opportunities, and collaborate cross-functionally with Sales, Product, Support, Professional Services, Finance, and Marketing. Serve as the customer advocate and trusted strategic advisor.

Own the post-sale customer lifecycle for a portfolio of B2B SaaS customers, including onboarding, adoption, retention, expansion, and churn mitigation. Build trusted relationships with Operations and Finance stakeholders, provide purchasing and payments guidance, drive revenue and net retention, monitor support risks, and translate customer feedback into product improvements. Collaborate cross-functionally to identify strategic opportunities and strengthen customer advocacy.

Manage strategic public-sector customers using Samsara’s IoT platform. Build joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain technical products, remove barriers to business value, and collaborate with Sales, Support, Sales Engineering, and Product. Mentor Customer Success and Support teams while supporting cities, states, school districts, and universities.

Manage strategic public-sector customers after implementation, helping cities, states, school districts, and universities improve operational safety, efficiency, and sustainability through Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain technical solutions, coordinate cross-functional teams, resolve barriers, and mentor Customer Success and Support colleagues.

Leads the Americas customer success organization, overseeing strategic portfolios, retention, adoption, advocacy, and net revenue retention. Develops customer success teams, manages account health and churn risks, builds executive relationships, designs adoption programs, and coordinates with sales, support, product, and professional services. Uses analytics, customer health scoring, dashboards, and SaaS metrics to improve customer outcomes and business performance.

Manage strategic customer accounts from deployment through renewal, serving as a trusted advisor and driving adoption, expansion, and retention. Lead post-sales activities including QBRs, product maturity assessments, renewals, upsells, stakeholder engagement, and technical escalations. Collaborate with Sales, Customer Success, R&D, and Support Engineering while applying expertise in networking and security technologies. Travel up to 25% may be required.

Manage and expand customer relationships with enterprise pharmaceutical, biotech, and life sciences clients. Responsibilities include account mining, revenue retention and pipeline development, RFP leadership, customer engagement management, renewals, steering committee presentations, project transitions, value proposition development, and consultative guidance on industry trends and best practices.

Leads and develops a team of Strategic Customer Success Managers responsible for enterprise accounts. Drives retention, expansion, account health, renewals, QBRs, forecasting, and operational consistency. Serves as an executive escalation point, coaches strategic customer engagement, incorporates generative AI into workflows, and partners cross-functionally with Sales, Renewals, Onboarding, Product, and Professional Services. Tracks portfolio performance and supports customer value realization across high-value SaaS accounts.

Own strategic relationships with high-value B2B SaaS customers, serving as a trusted advisor and primary point of contact. Drive product adoption, customer value, retention, account planning, issue resolution, and expansion opportunities. Partner with internal product, support, and sales teams, advocate for customer needs, manage churn risk, and engage senior and C-level stakeholders.

Manage strategic B2B SaaS customer accounts, driving satisfaction, retention, expansion, and platform value. Build trusted customer relationships, conduct business reviews, monitor account health, identify risks, and pursue upsell opportunities. Collaborate with sales, product, support, and marketing teams to resolve issues, develop case studies, provide customer feedback, and influence the product roadmap. The role focuses on supply chain, logistics, and warehouse management software customers.

Develop enterprise customers’ automation strategies, identify and deploy high-value AI-enabled use cases, quantify ROI, and drive adoption, renewal, and expansion. Build executive and stakeholder relationships, advise on governance and scalable orchestration, coordinate internal and customer teams, interpret usage data, and create repeatable methodologies and playbooks for Zapier’s enterprise customer success program.

Manage customer relationships for a quantum software platform from onboarding through adoption, renewals, and expansion. Develop measurable success plans, guide customers toward value realization, resolve challenges with technical teams, and communicate customer feedback to product and engineering. The role requires strong technical understanding, relationship management, consultative communication, and the ability to engage technical and business stakeholders globally. Travel of up to 20% is required.

Manage 100–200 mid-market accounts, helping customers adopt Samsara’s IoT platform, achieve measurable operational value, and renew or expand. Build success plans, conduct operational workshops, explain technical integrations, resolve issues with cross-functional teams, and prioritize engagement using AI tooling. The role also contributes to customer success playbooks, workflows, and AI-powered operating motions.

Manage strategic enterprise customer accounts by driving product adoption, value realization, satisfaction, renewals, and expansion. Develop success and account plans, lead executive business reviews, coordinate cross-functional resources, resolve complex customer challenges, and communicate customer insights to leadership. Maintain account health data in Gainsight, create customer advocacy content, and leverage AI-enabled solutions to improve customer success workflows. The role is remote in the United States with travel up to 40%.

Manage post-sale relationships with merchant partners, driving retention, product adoption, upsells, cross-sells, revenue growth, and account health. Conduct performance reviews, address client needs, gather feedback, and coordinate with internal teams to resolve issues and execute client strategies. Maintain product expertise while aligning client goals with company priorities.

Manage the customer lifecycle across onboarding, training, adoption, engagement, and renewal support. Drive platform usage, retention, value realization, and account growth through proactive engagement plans and analytics. Maintain Salesforce account profiles, deliver product training, identify client needs, share feedback with Product teams, and serve as a trusted advisor to senior stakeholders. Track outreach using CRM and cadence tools while supporting strategic accounts and client satisfaction.

Own strategic relationships with healthcare clients after implementation, driving satisfaction, retention, solution adoption, and account growth. Advise healthcare leaders on revenue cycle performance, operational efficiency, and AI-enabled solutions; lead executive reviews, monitor client health, identify risks, and develop retention strategies. Partner cross-functionally to deliver measurable outcomes, provide client feedback, track success metrics, and uncover upselling, cross-selling, and service expansion opportunities.

Leads the client success function for healthcare revenue cycle management and AI solutions. Oversees executive client relationships, retention, satisfaction, account expansion, upselling, cross-selling, solution adoption, and revenue growth. Partners with cross-functional teams to improve client outcomes, tracks success metrics, manages risks, and develops the client success team. Requires extensive healthcare RCM and leadership experience, with travel up to 50%.

Own customer success for Salesforce Signature customers by coordinating deliverables, driving Service Cloud adoption, aligning technical and business goals, managing risks and incidents, monitoring usage and platform health, and supporting renewals and expansion. The role builds executive relationships, conducts enablement and quarterly reviews, develops success plans, identifies underutilized entitlements, and partners with Sales, Engineering, and Product. It also requires applying AI agents and prompt engineering to improve customer monitoring and planning.