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Top Tech Support Jobs in Chicago, IL
The Product Support Engineer investigates technical issues within the platform, focusing on automation of support tasks, and collaborates with Operations, Engineering, and Product teams. Responsibilities include troubleshooting bugs, advising on technical matters, creating scripts for support tasks, and maintaining documentation.
As a Systems Administrator at BlackEdge, you will be responsible for maintaining mission-critical technology infrastructure, diagnosing issues with various third-party systems, managing hardware upgrades, and interfacing with vendors. You will work on projects to enhance hybrid work technologies and improve trading server infrastructure.
As a Business Technology Solutions Consultant, you will lead project efforts across all phases of the project lifecycle, translating business requirements into technical solutions, managing project teams, and ensuring high-quality delivery. You will leverage experience in ETL technologies and data management to develop custom solutions, mentor junior team members, and drive innovation within the team while maintaining effective client communication.
Featured Jobs
As a Technical Support Specialist, you will handle customer inquiries through live chat, email, and phone, educate clients on software usage, troubleshoot issues, and improve customer satisfaction. This role emphasizes strong communication and technical troubleshooting skills in a hybrid work environment.
The Incident Response Lead is responsible for leading response efforts to cybersecurity incidents, coordinating actions across teams, and ensuring effective communication. The role involves refining incident response protocols, conducting post-incident reviews, and enhancing security measures through collaboration with engineering teams.
Production Support Engineers resolve Tier 3 operations tickets, investigate platform bugs, repair issues from external vendors, and automate operations tasks. They collaborate with Customer Service, Engineering, and Product teams while also contributing to feature development for internal applications.
As a Technical Support Engineer, you will analyze and resolve software issues, collaborate with internal teams, and assist customers in understanding the iManage products. This role involves developing technical knowledge surrounding iManage systems and proactively working with clients to enhance their experience.
The Printer Technician will support the Field System Admin role by providing installation, configuration, testing, and troubleshooting for print devices and VTC equipment. Responsibilities include managing service tickets, overseeing projects, liaising with clients and vendors, and maintaining service levels. Requires active DOD clearance and experience with printer services.
As a Technology Support Engineer, you'll ensure operational stability and performance of production applications, troubleshoot issues, maintain systems, and establish Site Reliability Engineering practices for payments technology. You will also collaborate with partner teams to manage service levels and resolve escalated issues proactively.
As an Enterprise IT Service Desk Specialist, you'll provide technical support for employees, consultants, and interns, diagnosing and resolving hardware, software, and network issues. You'll log incidents, educate users on IT systems, and contribute to IT process improvements while ensuring efficient service delivery.
Top Companies in Chicago, IL Hiring Cybersecurity + IT Roles
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