Top Tech Support Jobs in Chicago, IL

Own customer technical inquiries from initial question through resolution, troubleshooting SaaS and mobile product issues, integrations, configurations, and best practices. Serve as a product expert, drive adoption, collaborate with Customer Success, Account Management, Product, and Engineering, and identify opportunities to improve customer satisfaction. Document solutions, share knowledge, and contribute to support process improvements while managing high inquiry volumes and escalations.

Provide end-to-end technical support for Braze customers: diagnose and fix issues, guide integrations and best practices, drive product adoption, collaborate cross-functionally, and document knowledge to improve processes and customer outcomes.

Lead and scale Forward Deployed Engineering and Technical Support teams, owning customer technical outcomes from pre-sales through deployment. Define engagement models, SLAs/SLOs, on-call/escalation structures, tooling, and feedback loops into Product and Engineering. Partner cross-functionally to prioritize roadmap, improve self-service, and drive operational discipline.

Provide frontline technical support to traders via phone, email, and chat. Diagnose and resolve hardware, OS, networking, connectivity, and platform issues across desktop, web, and mobile. Document tickets in Salesforce and JIRA, escalate complex problems to Engineering, test updates in staging, and help educate users on platform navigation and customization.

Provide hands-on technical support for FloQast integrations, owning L1–L3 cases, troubleshooting APIs and authentication, configuring customer environments, using tools like Postman and log/session replay, collaborating cross-functionally, contributing knowledge-base articles, and driving successful integration outcomes for customers.

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

Provide technical support for Flywire's SFS, eStore, and TPI products: manage tickets, troubleshoot web and command-line issues, research root causes, escalate to engineering, communicate with clients, and maintain/automate TSE knowledge and workflows using AI tools.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

Provide technical support for iManage products by diagnosing and resolving software and configuration issues in complex multi-tier environments. Collaborate with customers, integrators, and internal teams, maintain deep knowledge of Windows Servers, networking, databases, web technologies, and mobile/desktop platforms, document best practices, and proactively reduce problem occurrence to ensure customer success.

Own Tier 2/3 escalations for payment processing, API integration, and SaaS platform issues. Troubleshoot across payment rails, third-party integrations, and internal systems (PostgreSQL, Firebase, JetAdmin). Build and maintain AI agents and automation to reduce ticket volume. Partner with Product and Engineering to resolve systemic issues, document root causes, and serve as a technical escalation resource for frontline support.

Provide fast, empathetic technical support for Attio's SaaS CRM via email, chat, and video; troubleshoot APIs, integrations and product issues; document bugs; contribute to knowledge bases; advocate customer needs to Product and Engineering; and help customers optimize workflows and automations to drive long-term value.

Leads and develops a technical support engineering team while serving as the senior escalation resource for complex SaaS, mobile, hardware, networking, API, and data issues. Provides customer support, oversees ticket management and SLA adherence, analyzes logs and diagnostics, coordinates with Product and Engineering, improves support processes, maintains knowledge resources, supports onboarding, and monitors operational and customer satisfaction metrics.

Senior technical support engineer responsible for implementing and migrating IBM i systems on IBM Power platforms, performing onsite installations, managing SAN/VTL/replication and LPAR tasks, providing SME input to presales, resolving escalations, coordinating with stakeholders for acceptance into service, and supporting operational governance within ITIL-aligned environments.

The Technical Support Specialist will manage complex customer queries, support internal teams, troubleshoot technical issues, and mentor peers to enhance customer experiences using AI-driven solutions.

Executive leader responsible for global technical support strategy and operations for mission-critical customers. Lead senior directors, drive data-driven improvements (CSAT, TTR, SLOs), manage executive escalations, build executive reporting, influence Product/Engineering investments, and develop senior talent while scaling premium, AI-augmented support programs.

The Ecosystem Technical Support Specialist provides technical support by managing incidents, analyzing data for root causes, and training team members while ensuring customer satisfaction in a SaaS environment.

Serve as first point of contact for customers using Agentforce and Data 360, troubleshoot technical issues, provide feature guidance and best practices, manage customer expectations, create and maintain knowledge content, participate in training, and escalate complex issues to internal teams to ensure customer success.

Provide advanced technical support for enterprise SaaS customers: diagnose and resolve platform issues, guide implementations and onboarding, reproduce and validate bugs with Product/Engineering, create and maintain technical documentation, and translate complex technical concepts for diverse stakeholders to drive exceptional customer outcomes.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Provide frontline technical support to internal and external customers via phone and email; troubleshoot packaging and automation equipment, create and manage support cases, coordinate with service and engineering, develop technical documentation and training, and provide occasional onsite diagnostics and after-hours coverage as part of a rotation.

As a Technical Support Engineer, you will provide expert troubleshooting, customer support, and guidance on Salesforce technology to resolve technical issues and enhance user adoption.

Provide front-line technical support to fintech/SaaS customers on the Pacific/Mountain time zones. Troubleshoot technical issues, interpret logs, escalate product feedback, and collaborate with Delivery, CS, Engineering, and Product teams to improve platform adoption and customer experience.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Provide technical customer support for Cellebrite SaaS solutions via phone, email, and chat. Troubleshoot browser-based application issues on Windows workstations, manage cases in CRM, meet SLAs/KPIs, collaborate with internal teams, and maintain high CSAT through clear communication and timely resolution.