Top Tech Support Jobs in Chicago, IL

Provide empathetic, real-time technical support via calls, chat, and email; troubleshoot platform issues, maintain help resources, escalate bugs and enhancement requests to Product, and partner with Customer Success to maximize user outcomes.

Provide frontline B2B technical support for a web-based HVAC quoting product: respond to inbound tickets and live chats, troubleshoot and replicate issues, escalate to engineering, maintain documentation, drive product adoption, and help build scalable support workflows and SLAs while collaborating with Product, Engineering, Sales, and Client Success.

Provide technical support and debugging for Web3 customers, reproduce issues, write scripts to diagnose problems, manage refunds/Stripe, document processes, and translate escalations into actionable items for engineers.

The Ecosystem Technical Support Specialist provides technical support by managing incidents, analyzing data for root causes, and training team members while ensuring customer satisfaction in a SaaS environment.

Provide Tier 1 and Tier 2 technical support for Humata Health's B2B SaaS, manage ticket triage/escalation and SLAs, implement and support AI-driven tools (chatbots, routing, predictive analytics), analyze support data to identify product/process improvements, and coordinate cross-functionally to ensure timely ticket resolution and a data-driven support culture.

Provide tier-2 technical support for a construction-focused SaaS: diagnose issues via logs and dashboards, reproduce problems in sandboxes, troubleshoot QuickBooks Online integrations, escalate reproducible bugs to engineering, manage long-running cases, and produce troubleshooting documentation and Help Center content.

As a Technical Support Engineer, you will provide expert troubleshooting, customer support, and guidance on Salesforce technology to resolve technical issues and enhance user adoption.

Provide frontline technical support to internal and external customers via phone and email; troubleshoot packaging and automation equipment, create and manage support cases, coordinate with service and engineering, develop technical documentation and training, and provide occasional onsite diagnostics and after-hours coverage as part of a rotation.

Lead and mentor a distributed technical support team, own Zendesk and Service Desk operations, administer Microsoft 365 and related identity tools, provide hands-on escalation support and executive white-glove service, manage AV and event technical execution, drive AI/automation adoption, oversee onboarding/offboarding and procurement, and lead end-to-end IT projects while ensuring SLA and security best practices.

The Technical Support Representative provides front-line customer support, troubleshooting issues, and assisting in the integration of web products while delivering technical training and guidance.

Provide technical support for robotic systems, helping customers troubleshoot issues, collaborate with teams, and document solutions. Maintain knowledge base and improve support processes while achieving KPIs.

The Manager of Technical Support Engineering is responsible for leading and growing a team of Technical Support Engineers, ensuring exceptional technical support and customer satisfaction while driving process improvements and team performance.

The Technical Support & Sales Rep provides technical support and sells products to customers through inbound calls, troubleshooting issues, and promoting sales strategies while achieving performance metrics.

Support, design, develop, test, deploy, and maintain Infor CSI (SyteLine) ERP technical solutions. Provide Tier 3 support, integrations, reporting, data management, environment cloning, system administration, documentation, training, monitoring, and automation. Collaborate with functional teams, deliver within SLAs, and travel to Re:Build sites as needed.

The Lead Technical Support Engineer resolves complex technical issues, provides mentorship, collaborates with teams, and improves support systems.

As a Sr Technical Support Representative, you will provide expertise in customer support for drone operations, troubleshoot issues, and enhance customer satisfaction through proactive communication and feedback loops.

Serve as first point of contact for internal associates, troubleshoot and resolve incidents via phone/chat/ticketing, document solutions, escalate when needed, and maintain strong communication and IT process knowledge while supporting custom applications.

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).

The Technical Support Specialist provides technical support for software and network issues, manages tickets, and ensures customer satisfaction while working under a defined schedule.

As a Technical Support Specialist, you'll provide technical support to customers, troubleshoot equipment issues, and manage interactions across various channels. You'll document customer interactions, create accounts, and follow established guidelines while ensuring high customer satisfaction.

As a Technical Support Specialist, you will manage escalated technical issues, troubleshoot integrations, and coordinate with Customer Success, Product, and Engineering teams to ensure customer satisfaction and effective onboarding.

As a Technical Support Engineer, you'll manage customer inquiries, collaborate with product teams, enhance support documentation, analyze metrics, and drive process improvements.

The role involves managing technical escalations, optimizing support processes, analyzing customer metrics, and collaborating with Product and R&D for a high-performing support organization.

The role involves driving technical escalations, optimizing support processes, analyzing KPIs, and collaborating with Product and R&D teams to enhance customer experience.

The Technical Support Engineer provides enterprise-level support for automated systems in logistics and fulfillment, troubleshooting complex operational issues and guiding customers through technical challenges.