Top Tech Support Jobs in Chicago, IL

As a Technical Support Engineer, you'll diagnose and resolve complex technical issues for customers, collaborate with engineering, and manage critical customer issues, all while enhancing your technical skills and supporting Redis Enterprise software.

This role involves troubleshooting technical issues, responding to customer tickets, and collaborating with internal teams to resolve problems.

The Technical Support Specialist will assist customers by troubleshooting technical issues, providing guidance on product usage, and collaborating with teams to enhance user experiences.

The Technical Support Engineer will diagnose and resolve complex technical issues, coordinate production incident response, and ensure platform reliability while providing exemplary customer support in a technical environment.

The role involves managing technical escalations, optimizing support processes, analyzing customer metrics, and collaborating with Product and R&D for a high-performing support organization.

The role involves driving technical escalations, optimizing support processes, analyzing KPIs, and collaborating with Product and R&D teams to enhance customer experience.

As a Technical Support Engineer at Sentra, you will provide top-notch technical assistance, troubleshoot complex issues in multi-cloud environments, and strive to ensure customer success while developing support processes.

The Technical Support Engineer resolves complex technical issues, collaborates with support and engineering teams, and enhances customer experience while meeting service SLAs.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

Provide technical support to clients for Interactive Brokers' platforms, troubleshooting issues and ensuring effective problem resolution.

The Technical Support Engineer provides technical support for Jama Software, addressing customer issues, troubleshooting, and contributing to documentation. They engage with customers on installations and configurations, utilizing various tools and technologies to resolve problems.

The Microsoft 365 Technical Support Engineer manages and troubleshoots Microsoft 365 services, providing technical support, ensuring security compliance, and collaborating with IT teams.

Provide advanced technical support for Point and Pay solutions, manage customer cases using CRM tools, and collaborate with multiple departments to resolve technical issues.

As a Technical Support Engineer, you will troubleshoot technical issues, collaborate with engineering, build tools, and support clients during incidents.

As a Technical Support Specialist, you'll offer technical assistance, enhance customer experience, solve issues, maintain platform knowledge, and collaborate with the Customer Success team.

The role involves providing technical customer support for alarm systems and home automation through phone calls, troubleshooting issues, and ensuring customer satisfaction.

The Technical Support Analyst II provides advanced technical support for business management software applications, managing support tickets, diagnosing complex issues, and ensuring customer satisfaction.

As a Technical Support Specialist at Attio, you'll provide technical assistance to customers, troubleshoot issues, and improve support processes. You'll advocate for customers' needs and work collaboratively with cross-functional teams to ensure excellent service delivery. Strong communication and problem-solving skills are essential to succeed in this customer-focused role.

Provide first-line technical support for the Mogli SMS & WhatsApp application, troubleshoot issues, escalate to senior teams, configure basic automations, maintain Salesforce Cases, contribute to knowledge base, test product releases, and advocate for client priorities.

Bilingual Customer Service Representatives monitor alarms, provide technical support, troubleshoot issues, and ensure excellent customer service for ADT clients.

Provide technical support to customers, troubleshoot software and hardware issues, maintain documentation, and ensure exceptional customer experience.

The Technical Support Specialist will manage complex customer queries, support internal teams, troubleshoot technical issues, and mentor peers to enhance customer experiences using AI-driven solutions.

Provide technical support to customers by diagnosing and troubleshooting issues, documenting procedures, and educating users on products and services.

The Technical Support Engineer will serve as the primary contact for enterprise customers, troubleshoot complex technical challenges, and ensure successful product adoption. Duties include diagnosing issues, collaborating with R&D, and providing training and proactive communication to customers.

The OpenStack Technical Support Engineer troubleshoots complex issues in large-scale cloud environments, focusing on OpenStack and Kubernetes platforms, and leads incident management and resolution efforts.