Top IT Jobs in Chicago, IL

Provide Tier 1 and 2 technical support for Windows and macOS workstations, SaaS applications, networks, conferencing systems, meeting rooms, and audiovisual equipment. Administer Okta, Google Workspace, Jamf, Zoom, Zendesk, and Office 365; configure SSO; manage IT assets, inventory, onboarding, and offboarding. Support events, document solutions, improve IT processes, and lead technology projects. This is a hybrid role requiring New York Metro residency and at least three NYC office days weekly.

Lead and manage global IT teams (Help Desk, Trading App Support, Systems Engineering, Datacenter, Networking) to ensure operational resilience and high uptime. Develop IT strategy, policies, AI-assisted workflows, and vendor relationships; oversee infrastructure, security, and compliance while reporting performance and driving continuous improvement using data analytics.

Provide onsite and remote IT support for hybrid and distributed employees. Resolve hardware, software, account access, connectivity, collaboration, and help desk issues; manage tickets, assets, onboarding and offboarding, identity access tasks, endpoint management, and documentation. Support MacOS and Windows environments, conference room technology, printers, and peripherals. Escalate complex issues and partner with Security and IT Engineering on device compliance and access controls.

Manages the IT Operations team supporting end-user devices, peripherals, hardware, software, networking, licensing, purchasing, provisioning, deployment, and inventory. Oversees six desktop support technicians, ensures timely resolution of user issues and security compliance, develops lifecycle policies and procedures, leads strategic planning and partnerships, and recruits, trains, and evaluates staff. The role also manages IT business plans and continuously improves service delivery for faculty, staff, and researchers.

Provide regional IT service desk support by logging, managing, resolving, and escalating tickets in JIRA. Support Microsoft technologies, trading applications, phones, desktops, and laptops; perform imaging, upgrades, PC setups, and desk moves. Document technologies, maintain knowledge resources, follow ITIL practices, and assist with invoices, logistics, and other team duties. Ensure compliance with regulatory, risk, and Sarbanes-Oxley requirements, with occasional travel to data centers and regional offices.

Provides Level II IT helpdesk support for employees and contractors, handling tickets, user administration, desktop troubleshooting, hardware and software provisioning, asset tracking, account audits, patching, VIP support, and special projects. Requires experience with Okta, Google Workspace, macOS, Windows, networking, VoIP, telephony, and PC hardware. The role is office-based and requires U.S. work authorization; visa sponsorship is unavailable.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

The Director of Information Technology will lead enterprise technology strategy, infrastructure, security, compliance, vendors, budgets, and system lifecycle management. The role oversees HIPAA and PCI compliance, AI governance, security operations, disaster recovery, cloud and SaaS environments, and EHR systems. They will also lead clinic technology buildouts, hardware and software lifecycle management, IT operations teams, user support, and service performance metrics. The position requires strategic leadership, cross-functional communication, regulated-industry experience, and strong knowledge of healthcare IT and modern cloud platforms.

Provides Level II IT helpdesk support for employees and contractors, handling user administration, desktop troubleshooting, software licensing, hardware requests, VIP issues, asset tracking, audits, patching, and telephony support. Maintains Okta and Google Workspace accounts across Mac and Windows environments, responds to unexpected issues, and contributes to special projects and office technology operations.

Lead and operate enterprise IT infrastructure across Azure and Microsoft 365, endpoints, networking, voice, backup, and monitoring. Manage and mentor infrastructure and support teams, drive identity and provisioning processes, support security/compliance, and deliver modernization and automation projects while owning incident escalation and service delivery.

Provide Tier 2 technical support and own escalations across devices, apps, and cloud platforms. Administer enterprise SaaS (Google Workspace, Atlassian, Okta, Jamf, Slack), perform root cause analysis, build SOPs/KB content, partner with cross-functional teams, and use automation and generative AI responsibly to reduce tickets and improve service.

Manage corporate system access, conduct access audits, and support secure employee technology. Coordinate with an IT managed service provider on helpdesk operations and hardware management, monitor SOC 2 compliance, collaborate with DevOps and Security Engineering, and improve technology selection, procurement, vendor planning, deployment, and stakeholder coordination.

Provide frontline IT support via ticketing (NinjaOne): resolve account, software, hardware, network, and conferencing issues; configure and image laptops; manage endpoint enrollment (Intune/Rippling); support Entra ID/Azure AD and MFA; document tickets and knowledge base (Notion); escalate complex issues; assist onboarding/offboarding while following security and compliance practices.

Provides Tier II technical support for application, hardware, network, server, workstation, cloud, and mobile-device issues. Troubleshoots Windows, macOS, and Linux environments; manages user accounts, permissions, and access rights; monitors systems and networks; documents resolutions; mentors junior staff; and supports software deployments, upgrades, and network projects. Tracks incident trends and root causes to improve IT service delivery and user experience.

Provides Tier II technical support for applications, hardware, networks, servers, workstations, cloud environments, and mobile devices. Troubleshoots complex issues, manages user accounts and permissions, documents solutions, monitors systems, and reports incident trends. The role also mentors junior staff and participates in software deployments, system upgrades, and network enhancement projects while delivering strong customer service.

Provide Tier 2 technical support and serve as escalation for Tier 1: troubleshoot hardware, software, networking, user accounts, Windows 11, Microsoft 365, VPN, and printers; perform onboarding/terminations and user training; use RMM for patching, security hardening, and deployments; support multi-site office setups and ISP provisioning; monitor refrigeration temperatures; comply with HIPAA and PCI; participate in incident response and on-call rotation.

Leads Docker’s global Information Technology organization, overseeing help desk services, application management, device lifecycle logistics, internal productivity tools, service metrics, SLAs, and continual improvement. Develops multi-year IT strategy and technology roadmaps, architects and optimizes the SaaS and cloud application ecosystem, manages technical debt, and partners with executives and technical leaders to support business growth. Builds a metrics-driven, customer-focused team and advances AI- and automation-first practices.

Lead the corporate IT organization, including helpdesk and IT engineering, while aligning technology with strategic business goals. Define the IT vision, roadmap, metrics, budget, and resource allocation; drive AI automation, operational excellence, employee engagement, and continuous improvement. Partner with senior leaders and teams including HR Tech, Security, PMO, and Helpdesk to prioritize initiatives and deliver scalable solutions. Manage hybrid and international teams while developing talent and maintaining IT as a service-oriented strategic partner.

Senior IT operations leader shaping enterprise operational strategy, disaster recovery, and infrastructure roadmaps. Leads large cross-functional programs, governs standards, advises executives, manages vendor strategy, and mentors engineering staff to improve reliability, performance, and continuity.

Leads and supports internal IT operations for a globally distributed workforce. Manages a small IT team, oversees infrastructure and systems, improves identity, device, and SaaS tooling, partners across departments on onboarding and security, supports SOC 2 and ISO 27001 compliance, and establishes scalable processes, SLAs, ticketing workflows, and documentation. This is a hands-on player-coach role focused on reliability, security, efficiency, and employee experience.

Provides senior technical leadership for IT support and operations in a remote healthcare technology environment. Owns complex escalations, incident resolution, root cause analysis, endpoint and identity administration, onboarding and offboarding, vendor escalations, documentation, automation, and reliability improvements. Coaches support staff, develops scalable processes, partners with Security, Compliance, Engineering, Product, and clinical teams, and communicates clearly during high-impact incidents affecting clinical workflows.

Own and automate IT workflows and SaaS integrations (identity, collaboration, core business apps). Configure SSO and identity protocols, maintain DNS and email security, troubleshoot endpoints and apps, support SOC 2/SOX compliance, document standards, and partner cross-functionally to scale reliable, secure IT systems.

Administer Epic’s corporate identity, access, endpoints, applications, devices, and employee IT support. Manage onboarding and offboarding, access reviews, authentication and device standards, MDM provisioning, asset inventories, procedures, and audit evidence. Support SOC 2 or similar compliance activities, security reviews, and incident response while partnering with infrastructure and people operations. This is a fully remote, US-based role supporting a global engineering team.

Lead administration of Microsoft 365, Google Workspace, SaaS applications, Azure identity, and cloud infrastructure in a fully cloud-based organization. Provide Level 2/3 service desk escalation, execute migrations and cybersecurity projects, establish IT service processes, manage assets and vendors, and support onboarding, offboarding, incident response, change management, and M&A initiatives. The role partners with IT leadership and may help build and manage a growing internal technical team.

Perform secure data wiping on hard drives using industry tools, verify and document erasure, troubleshoot basic storage hardware issues, inventory processed drives, and dispose or repurpose drives per policy. Follow strict security protocols and maintain accurate documentation.