We are an ambitious team based in Chicago, focused on delivering eTextbooks more simply and affordably. Most of us at RedShelf were students not long ago and have experience with both paper and digital textbooks. This has allowed us to look critically at how software can be used to create eTextbooks that help students study, learn, and ultimately achieve their academic goals!We provide digital content from the world’s leading academic publishers, consumer trade publishers, self-publishers and a variety of other content creators. Our close partnerships with publishers and college bookstores have positioned RedShelf to bring affordable digital course materials to students and professors like you across the country.Our BYOD (Bring Your Own Device) technology is accessible on any web-browser based device with no requirement to use a dedicated reader or download an application. With familiar tools such as bookmarking, highlighting, and note-taking, our eTextbook software allows students to study and learn like they would with paper. Our software also allows for digital advances, such as keyword search, dictionary look-up, and 24/7 access from nearly any device.

Job Summary:

We at RedShelf were students not too long ago and started the company based on the idea that textbooks shouldn’t cost a fortune or weigh a ton. They should be affordable and easily accessible for everyone to use. Our top priority at RedShelf is to help transition the learning community from print to digital course materials and be advocates for students everywhere.

Over the past five years, RedShelf experienced 400% YOY growth, and we’re looking to add an ambitious and passionate Account Manager who will continue supporting our rapid market expansion. The Account Manager will focus on optimizing our partnerships within the higher education industry by ensuring client satisfaction, retention and continued growth.

Perks of the Gig (aka Benefits):

  • Be part of a passionate team positively impacting the education industry
  • Own a piece of the company; competitive compensations packages which typically include company stock options
  • Unique growth opportunities; ability to have an impact on multiple parts of the business and grow with the company
  • Attend annual "RedShelf Retreats" to strengthen team bonding
  • Frequent onsite and offsite events; holiday parties, video game, intramural sports (soccer, baseball, beach volleyball, etc.), happy hours, volunteer work, etc.

Duties & Responsibilities: 

  • Work with the territory Sales Directors to manage and grow the account through a relationship based sales approach
  • Implement seamless technical integrations with key market players for the benefit of our direct partners and end users; i.e. campus learning management systems and bookstore point-of-sale systems
  • Use project management skills and communication vehicles to coordinate internal teams and meet client needs effectively while providing regular status reports on assigned accounts’ progress
  • Act as liaison for internal and external communications with assigned accounts, provide visibility of client lifecycle, and deliver exceptional customer service to assist with account retention
  • Facilitate enhancements to communications, tools, capabilities and product lines
  • Create client value externally by providing support, information, and guidance on RedShelf's digital distribution of college course materials and internally by participating in cross functional groups, product direction and creative marketing solutions
  • Exceed monthly/quarterly growth goals while remaining organized and productive in a fast-paced agile environment
  • Identify current industry trends, market activities, and competitors to help navigate the industry and client relationships effectively
  • Perform other duties as assigned by manager

Requirements:

  • Bachelor’s Degree or higher
  • 3-5 years of Account Management experience with a strong track record of success
  • Exceptional written, oral, interpersonal and presentation skills
  • Experience working within a team environment while possessing the ability to be proactive verse reactive and delivering desired results
  • Ability to successfully navigate complex organizations and manage accounts with a strong focus on customer success
  • Excellent time management and organizational skills
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software

Other desirable skills / experience:

  • Knowledge and appreciation of the advances in higher educational software, course materials, and digital publishing
  • Background and/or experience in educational technology and/or publishing
  • Comfort and/or experience in a start-up environment
  • Experience with CRM software, working knowledge of Base CRM is preferred

**Check out some of our favorite team moments to get a better idea of the people of RedShelf! http://blog.redshelf.com/new-blog/redshelfs-best-of-2015 **

EEO Statement:

RedShelf is an Equal Opportunity Employer

Women, people of color, individuals with a disability, veterans, and others who would enrich the diversity of RedShelf are encouraged to apply.

 

Company Reviews

"I've been working at RedShelf for nearly 3.5 years. In that time I have been exposed to opportunities, projects and conversations most young professionals can only dream for. RedShelf is a fast-paced, learn-on-the-go atmosphere. You have the opportunity to work alongside bright minds in a collaborative environment that caters to individuals' professional growth."
Gordon Elson
Sales & Customer Care Director
at RedShelf
"My colleagues at RedShelf are some of the smartest, most personable, and highly motivated individuals I've had the pleasure of collaborating with! The fun and vibrant team culture first drew me to the company and makes it both exciting and enjoyable to go to work each day. The last thing I'll say is each person on the team has the amazing opportunity to make real impact, both in the development of her or his individual role and on the company as a whole."
Briana Haguewood
Publisher Relations Manager
at RedShelf
"Working at a startup like RedShelf is as demanding as it is rewarding. We’re building products that end up in the hands of students and professors across the nation. Being a part of something that big in such an established industry is really exciting.”
Drew Bollinger
Front-end Software Engineer
at RedShelf
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Why work with us
RedShelf is a digital textbook distributor and provider working with over 500 college bookstores and 2000 content creators to spur digital adoption on campuses world-wide. With a team of 45, we have established a very unique company culture that shines in everything we do. From our "all hands on deck" approach for sales meetings to our unique 1:1 meetings with our developing staff, we find that communication is key in keeping our culture. Our ambitious team enjoys the environment of RedShelf where they can learn, grow and work towards purposeful contribution and individual success.
Perks & Benefits
Passionate team impacting the education industry
Competitive compensation packages including company stock options
Annual RedShelf Retreats
Onsite and offsite events; happy hours, intramural sports, volunteering, office bags tournaments
Growth opportunities, impact our business and grow professioinally as quickly as the company has
Medical, Dental, & Vision Insurance

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