Established in 1998, Cars.com is one of Chicago’s original tech companies. Our online platform makes it easier for consumers to shop for, sell and service their cars. With our expert content, mobile app features, millions of new and used vehicle listings, a comprehensive set of research tools and the largest database of consumer reviews in the industry, Cars.com offers innovative products to connect consumers with dealers across the country. Change is in our DNA, and 2017 has been no exception! We've moved to a new Chicago HQ @ 300 S. Riverside, acquired DealerRater, the largest online ratings platform for car dealerships and became a free-standing, publicly traded company on the NYSE!

A true constant through the years has been the incredible culture we've created. Our employees have cultivated an environment leveraging technology, fostering innovation and embracing collaboration. We take pride in how Cars.com empowers our people to win and gain valuable experiences along the way!

As the Channel Account Manager, you will provide ongoing support via phone and email to both new and existing Cars.com accounts as well as Channel Sales Representatives.  The role serves as a liaison between our dealer and sales customers and many other departments throughout Cars.com on everyday requests.  Your focus will be on providing excellent customer service and resolving issues to fuel Cars.com growth and ensure customer retention.

Responsibilities include:

• Ensure all incoming customer requests, including technical troubleshooting and resolution are handled in an urgent, professional, and personable manner
• Continually monitor customer activity and track customer performance while leveraging tools and resources to prioritize and organize outreach
• Support new and existing Cars.com accounts via phone and email both with ongoing consultation and direction for success with their online advertising
• Identify training opportunities for customers on products, tools and other resources and address accordingly
• Support Channel Sales Representatives by handling incoming requests and participating in strategic conversations to streamline communication and objectives
• Fulfill reporting requests within departmental guidelines to assist with retention
• Utilize Salesforce to document and track customer inquiries and interactions 

Perform other related duties such as participating in various projects, pilot groups, or department

Required Skills:

• Effectively work cross-functionally and with a wide range of people with different skill sets
• Excellent organizational, interpersonal, and communication (written and verbal) skills
• Exceptional time management skills with the ability to handle multiple projects simultaneously
• Ability to work in a fast-paced environment while solving problems quickly and creatively
• Ability to troubleshoot and resolve technical issues efficiently and effectively 
• Proficient in Microsoft Office Suite
• Ability to successfully work independently and as a productive member of a team
• Positive, customer first attitude
• Ability to learn quickly and adapt to change

Required Experience:

• Bachelor’s degree preferred
• 0-1 year of relevant work experience
• One year of relevant Account Management or Customer Service experience preferred