Uncorkd provides interactive, digital beverage menus for restaurants. Instead of restaurant diners being presented with a paper wine list, they’re provided an iPad to view tasting notes, see pictures and get recommendations. Uncorkd software is used by hundreds of restaurants and bars nationwide and is quickly expanding.

We’re on a mission to disrupt the way restaurants manage their beverage programs and improve the dining experience. We’re helping the $200 billion alcoholic beverage industry better connect with restaurants and work more efficiently.

We’re looking for a talented Account Manager focused on customer success to join our team.  You will onboard, train and maintain relationships with Uncorkd customers. This is a fantastic opportunity to join a small, fast paced startup team where you’ll have a significant impact on the success of the business.

What You Will Do

• Work alongside customers to onboard and train them on our product and ensure long-term adoption
• Talk frequently with customers to understand their needs and ensure their success using Uncorkd
• Constantly find new ways to wow customers and exceed expectations
• Develop new ways to deliver real value to customers and help their business
• Drive revenue by upselling customers to expand their existing service and increase contract value
• Demonstrate commitment to our customers through the highest level of responsiveness and solution-minded approach

What We Are Looking For

• 2+ years in an account management or a client-facing role
• Self-motivated individuals with an entrepreneurial spirit and superb work ethic, with an attitude of doing anything it takes to ensure customer happiness
• Strong knowledge and curiosity about technology
• Some experience with design preferred (Photoshop, Illustrator, Canva, HTML, CSS)
• Passionate and curious about the beverage/hospitality industry
• A clear and impassioned customer relationship management philosophy, along with outstanding customer relationship capabilities, interpersonal, and communication skills
• Strong empathy for customers AND passion for revenue and growth
• Demonstrated desire for continuous learning and improvement

What We Provide

• A fun work environment where you’ll have a direct impact on a growing company
• Competitive salary with uncapped performance-based compensation
• Stock options
• Health, dental and vision insurance
• Free snacks, beer, wine & drinks
• Free gym and pool located in the building

Uncorkd values integrity, hard work and delivering world-class customer service, and we want someone who values these things as well.  Uncorkd values integrity, hard work and delivering world-class customer service, and we want someone who values these things as well.  You’ll be an early employee in our small company helping us grow our organization, have the ability to learn new things and grow a company culture that you love to be a part of.

If all of this excites you, we’d love to talk further. Please send a resume and include in the email an introduction, telling us about yourself and why you would be a good fit for Uncorkd. Send the email with resume to [email protected] and include the subject line Account Manager.