Account Manager - National Accounts
Manage portfolio of national enterprise accounts to include support for onboarding, contract compliance and sales growth
Identify and sell new opportunities within existing national accounts in new geographies and new verticals; coordinate with local account managers and general managers
Thoroughly understand and manage national account contracts to transfer knowledge to our network of teams throughout the country who are responsible for managing the daily needs of our national accounts
Establish and manage relationships at the highest levels within National Account book of business to grow and retain our largest brands
Ensure all contract parameters are understood and clearly communicated at the General Manager and local account team level
Act as a day-to-day liaison between customer operation contacts and our field locations to accommodate ad hoc questions to ensure compliance with our national account requirements
Create materials and conduct trainings for all General Managers and Account teams to understand National Account processes and requirements
Thoroughly understand and document compliance procedures for national accounts, ensure compliance procedures and deadlines are met for audits
Establish knowledge of back ground check, drug screen, fingerprint, flu shot, tb test and other compliance related vendors
Support expansion markets with selling and onboarding national accounts
Create, maintain and evolve repeatable processes for all offices to follow and manage their national account rules of engagement to include hours collection, billing, and technology requirements
Work with national account VMS/MSP providers to accommodate any additional requirements
5+ years experience successfully creating and managing enterprise level accounts
Bachelor’s degree required
Proven experience creating and driving process
Excellent computer skills, excel, ppt., CRM, and ability to learn new software applications
Ability to present to and train internal teams
Detail oriented and ability to multitask in a fast paced environment
Excellent communicator, work well on a team, passionate, respectful and full of integrity
Excellent writing, organizational and oral communication skills
Thrive in a fast paced, scrappy, start up environment