Position Summary: The Account Manager (AM) is directly responsible for helping bswift meet and exceed client expectations by supporting consumers on our best-in-class HR software and services.

Fundamental Components:

The Account Manager (AM) will serve as the primary point of contact to our direct clients, internal team members and partners by helping implement and maintain client web sites. This individual will:

· Help manage and provide technical guidance through the implementation of new client Web sites.

· Continually update sites as requirements change each year, or as often as needed (this includes benefit class matrix, requirements document, rates, permissions, field options, site text and any open items on questions log).

· Test client sites for quality assurance; track and monitor the resolution of issues.

· Prepare and conduct technical/product presentations, demonstrations and trainings (such as an open enrollment demo for new/changing plans, site text, and release functionality changes, etc.).

· Provide resolution of client issues by responding to questions and concerns about the use of bswift products; ability to leverage research to find resolution.

· Maintain thorough understanding of all internal systems to respond to general and specialized client requests.

· Triage client tickets and/or questions (email and voicemail) within 24 hours; maintaining ownership from initial customer contact to call resolution which includes supporting escalations if appropriate and providing customer updates.

· Look for and help drive continuous process improvements/efficiencies by maintaining a thorough understanding of all internal systems.

· Develop and implement fulfillment procedures.

· Lead and create agendas for client meetings (when CRM is not available).

· Coach and mentor other team members; share new ideas and customer needs with bswift teams throughout all phases of product life cycle.

· Manage workflow in the setup and maintenance of carrier and payroll feeds.

· Assist in sales and marketing activities as needed.

· Provide open communication to bswift customers in a pleasant, professional manner with a can do attitude

· Responsible for special projects as assigned.

Background/Experience:

· 3+ Years of direct client and/or analyst experience in benefits administration strongly preferred.

· Knowledge of Retiree Benefits strongly preferred.

· Solid Technical background in configuring software, testing and/or troubleshooting.

· Must be proficient in Excel (VLOOKUP, Pivot Tables, Basic Functionality).

· Strong verbal and written communication skills. 

Education

· Bachelor's degree or equivalent experience.

Additional Job Information:

*Night and weekend work may be necessary during busy times.

About bswift:

At bswift, our values are Higher Standards, Greater Accountability and More Fun. We pride ourselves on having an engaged, friendly and smart team that goes the extra mile to get the job done right. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth.

bswift was named one of Chicago’s Best and Brightest Companies to Work For® in 2014, 2015 and 2016, as well as one of the Nation’s Best and Brightest Companies to Work For® in 2014 and 2015.

We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

If you have what it takes to join our award-winning culture, we’d love to hear from you!