Account Support Specialist
At GoHealth, we provide innovative technology solutions for the future of health care. So far, we’ve helped millions of people access affordable health care. And now we’re looking toward the future: We want to revolutionize the health care industry. There's no doubt that health reform will continue to change our business. As millions more consumers enter the market looking for health care, we'll be here to help them find it.
Included in the Deloitte Technology Fast500, Crain’s Fast 50, Top 100 Digital Companies, and 101 Best Places to Work, GoHealth continues to attract the best in the business. With award-winning technology specialists, savvy project managers, customer-focused sales people, creative marketing professionals, and countless other vital team members, our business keeps growing because we’re all passionate about what we do.
The Account Support Specialist, also known as Agent Intake Specialist performs multiple job functions in accordance with the cyclical nature of the GoHealth Virtual Marketing Organization’s business, including carrier on-boarding, appointment processing and commission inquiries.
Responsibilities
- Manage the onboarding of new carrier partners to the GoHealth VMO portfolio according to an agreed-upon prioritized timeline
- Serve as expert on agent appointments and document all carrier requirements; maintain Standard Operating Procedures, forms and update website as necessary
- Implement contract packets for new agents and confirm commission schedule and hierarchy of each new agent; oversee carrier appointments of agent and provide notice when implementation is complete
- Monitor status of appointments, enter status information into internal database and conduct routine audits of statuses
- Manage onboarding of new agency partners
- Perform routine data entry in a timely manner and other office support
- Audit agent records to ensure accuracy and manage a Quality Assurance Program to confirm the integrity of agent/hierarchy information
- Other ad hoc projects as requested
- BA/BS degree or equivalent
- Minimum of 2 years working experience
- Health insurance industry work experience is not required
- Intermediate knowledge of software including but not limited to: Outlook, Word, Adobe Acrobat, Excel
- Detail-oriented, ensuring proper documentation of all processes and procedures
- Excellent organizational skills
- Proven ability to meet deadlines and prioritize tasks
- Strong verbal and written communication skills
- Ability to work in a fast-paced environment
- Ability to work well in a team environment