Braintree builds products that make payments easier—so easy that they fade into the background, making entirely new kinds of interactions possible. We're known for our technology but we're also known for our support, with internal risk and underwriting, account management and technical support teams who ensure a frictionless payments experience.

Business Analyst - Account Management Team at Braintree

About Us:

Braintree builds products that make payments easier—so easy that they fade into the background, making entirely new kinds of interactions possible. Interactions like seamlessly paying for your ride share—or the condo you rented this weekend—without presenting a card or pressing a button, or buying a lamp on Pinterest...right from Pinterest. The Braintree full-stack payment platform lets companies build their own experiences and then scale their businesses around the globe. We're known for our technology but we're also known for our support, with internal risk and underwriting, account management and technical support teams who ensure a frictionless payments experience.

Acquired by PayPal in 2013, Braintree is now in an even greater position to change the way people pay. Headquartered in Chicago, Braintree has offices in San Francisco, New York, Sydney, London with employees stationed around the world.

The best talent deserves the best perks. Join the Braintree Team and you’ll get catered lunches, tuition reimbursement, public transit commute reimbursement, and much more! 

Check us out - Braintree on The Muse | LinkedIn | Glassdoor | Facebook | Twitter

Business Analyst - Account Management Team

The Account Management Business Analyst is responsible for working with our Account Managers and Data team to solve some of the most challenging business initiatives for internal and external customers. Example projects include

  • Analyzing email and phone call data to increase efficiency of SMB servicing model;
  • Compiling Quarterly Business Reviews for merchants including Uber, Airbnb and Grubhub;
  • Analyzing merchant revenue.

Responsibilities

Partner with Account Managers (leads and team) to help craft strategy, monitor goals & achieve annual targets. Examples may include:

  • Develop and implement business performance metrics. Work closely to track and manage reporting schedule, monitor & review business performance
  • Work with team leads to drive budget and headcount planning
  • Help to compile development team roadmaps
  • Identify and drive initiatives on system / process improvements & organizational structure changes
  • Work with Account Managers to develop external facing presentations, including board meetings, customers, service providers and other entities. Develop a useful depository of these presentations and keep them up-to-date.

Minimum Qualifications

  • Bachelor's degree in Engineering, Finance, MIS, or Business Administration
  • 1-2 years in technology / SaaS companies, sales operations, corporate strategy, management consulting, or finance
  • Financial modeling, data analysis, and the ability to leverage data analysis to drive sound decision-making
  • Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) is a requirement
  • Experience with Salesforce.com, SQL, and Tableau
  • Exceptionally strong communication skills

Preferred Qualifications

  • Experience working in high-growth, performance-focused environments
  • Innovative, self-motivated, collaborative, and capable of dealing with complex interpersonal dynamics 

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

 

Company Reviews

"Whether you're teaming up on a project with a developer, underwriter, or support agent, you're bound to learn something new. It makes you want to bring your best work every day."
Kent Green
Product Team
at Braintree
"I've never been surrounded by such talented and capable minds -- it motivates you to become better every day."
Dan Uhle
Operations Project Manager
at Braintree
"A perfect job has always been working with people I like & doing work that solves problems. I work with people I love + trust, while providing tools merchants need. It doesn't get better than this."
Rachel Adams
Account Manager
at Braintree
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Why work with us
Every time you pay for an Uber ride or book on Airbnb, you’re using our product. Braintree lets you move money from one place to another safely and securely. It sounds complex (and it is), but we make it so simple, you wouldn't know we were there. We're people-focused, inside and out. We put our people first, whether it's employees or our clients.
Culture
At Braintree, opportunities to shine happen daily. We value what makes you different, and encourage you to act on your ideas–no matter how pie in the sky. You bring skills and a customer-first mentality and we'll bring the tools and environment you need to do the best work of your life.
Perks & Benefits
Daily catered lunches and salad bar
On-site yoga + gym discounts
Public transit reimbursement
Tuition reimbursement
401(k) with company match
Tracking Free Vacation
Paid parental + family leave
Competitive medical, dental and vision benefit plans
Great equipment including Mac laptops, adjustable standing desks and decked out conference rooms for team collaboration

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