Client Onboarding Manager
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ReviewTrackers is the rapidly-growing customer feedback platform trusted by tens of thousands of businesses. Using data, insights and technology, we partner with brands to ensure customer success. We have created an environment where employees can learn, grow and do the best work of their careers. We are seeking motivated individuals who wish to learn new things, contribute great things, and be the best version of themselves.
We are seeking a Client Onboarding Manager who is highly organized, process driven and can train, motivate and manage a remote team.
The primary focus of this role is to manage multiple client onboarding projects along with various customer reporting initiatives on a daily basis. This position overseas a team of eight remote employees who are responsible for the research and data entry components of the onboarding process.
WHAT YOU WILL CONTRIBUTE:
- Collaborate with sales team to understand customer needs for the successful transition between Sales and Customer Success.
- Manage and optimize new customer onboarding process between sales closing a deal and customer success managing the account.
- Develop a deep understanding of the ReviewTrackers platform and be able to mentor remote team on features and functionality.
- Proactively identify product and operational issues, trouble shooting if capable and escalating when appropriate.
- Actively identify and address competency gaps within remote team.
- Develop and implement training and processes and technology to improve remote team’s productivity and efficiency.
- Prepare weekly reporting on team’s productivity and efficiency.
YOU ARE:
- A Contributor. You get joy from making a contribution. You believe communication is the most important part of being a team member.
- Challenge Oriented. It excites you to jump out of your comfort zone. You crave digging into a problem and finding solutions whenever you can.
- Team player. You contribute, you listen, you help when needed and ask for help when you need. You understand the vision of this company moves forward only when we work as a team.
- Unwaveringly Ambitious. You are intrinsically motivated by doing the best work of your life, yet humble and excited to learn. We are giving you the chance to demonstrate your ambition within integral parts of the company.
- Naturally Curious. You detect a problem. You dive deeper, and deeper again. Problem solving is a major part of your individual arsenal and you don’t give up until it’s right.
YOU HAVE:
- Attention to detail and ability to multi-task.
- Strong project and process management skills.
- Exceptional communication habits including clear and concise writing.
- Strong leadership experience with a demonstrated ability to collaborate across teams.
- Ability to manage multiple tasks that are dependent on external components.
- A strong proficiency in excel along with a track record of using technology to improve efficiency.
- 1+ years of experience managing a remote staff
WHAT WE OFFER:
- Excellent healthcare benefits that are built for both individuals and families + 100% company contribution for Health, Dental and Vision
- High quality equipment and access to bleeding-edge technology
- Free healthy snack foods and drinks - stocked weekly
- Regularly hosted Lunch ’n Learns
- Paid vacation in your first year
- Pre-tax Transit Benefits
- Casual dress, happy hours & company outings
- Competitive salary
- Retirement Plans (401k), Life Insurance & Flex Spending Account
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