bswift is currently seeking an experienced Client Relationship Manager (Reseller/Exchange)to join our Channel Partners Team. Located in downtown Chicago, bswift offers software and services that streamline benefits, HR and payroll administration for employers and public and private exchanges nationwide. bswift’s state-of-the-art cloud-based technology and outsourcing solutions that significantly reduce administrative costs and time-consuming paperwork, making life easier for administrators and millions of consumers who enroll in benefits with bswift.

The bswift platform offers states and private entities a flexible, robust, web-based solution specializing in shopping, enrollment and eligibility, billing,reporting and interfacing with carriers. 
  
Responsibilities: 
 
The Client Relationship Manager (CRM) will manage the strategic C-level executive and sales relationships and cultivate growth opportunities for Channel Partners.  In addition, the CRM coordinates with clients to ensure sales goals and objectives are accomplished on time.  Responsibilities include, but are not limited to: 

• Drive Channel Partner business development and growth through sales strategy and enablement (such as site demonstrations,finalist meeting support, sales force training, etc.)
• Negotiate the renewal of Channel Partner contracts, statements of work and additional services
• Develop a sales development plan for each client to achieve revenue growth targets
• Provide expertise in renewals. Collaborate with account management and underwriting for renewals on assigned book of business
• Identify various ways to partner with the client by drawing from entire spectrum of product line Gain understanding of client's multifaceted needs and recommend appropriate benefits from bswift's full product array of enrollment technology and service capabilities · Provide effective software demonstrations and presentations to customers
• Consistently evaluate client needs and drive initiatives to support growth and efficiencies and to provide clients with bswift best practices and tools for ongoing success
• Maintain regular meeting schedules with clients and drive quarterly/stewardship meetings to track, discuss and ensure client short- and long-term sales initiatives are being addressed
• Promote new product and service offerings;amend contracts/pricing when applicable
• Show nimbleness and flexibility in responding to shifting priorities and timelines
• Proactively identify ways to improve client satisfaction and sales growth  

Overall 

• Consistently reflect bswift core values ofhigher standards, greater accountability, and more fun to clients, co-workers andpartners
• Be aware of and well-versed in industrydiscussions and proactively bring industry best practices for consideration
• Assist or lead sales training and marketingactivities as needed
• Build client participation in bswift’sannual  Idea Exchange panels anddiscussions
• 25% travel will be necessary   

  
Qualifications: 

• Minimum of a Bachelor's degree (B. A. or B.S.) from a four-year college or university; or equivalent combination ofeducation and experience
• Must possess 5+ years of health care SaaSand/or Employee Benefits Broker work experience
• Must possess 10+  years of client-facing, account management/clientservices experience with large market clients
• Must possess a minimum of 2+ years experiencein a quota carrying sales role.
• Must have current or previous experience withbenefits and open enrollment processes
• Experience working with Insurance brokers,Insurance Carriers, and/or Health Plans
• Experience in benefits administration systemtechnology, payroll, HRIS or related software
• Excellent written/verbal communication skills,including the ability to communicate with both technical and non-technicalpersonnel; ability to listen, clarify and respond clearly and effectively toquestions
• Ability to flexibly operate and make timelydecisions in a sometimes ambiguous and always fast-paced atmosphere
• High level of productivity, responsibility, attendance,dependability, organization and accuracy/thoroughness
• Ability to take initiative, meeting challengeswith resourcefulness and new/innovative approaches while maintaining a highlevel of quality
• Must possess a passion for teamwork, clientservice and fun
• Strong relationship management skills
• Proven negotiation skills
• Experience in dealing with clients at both astrategic and operational level
• Ability to think outside the box
• Current or previous healthcare exchange/marketplace experience   

     
ADDITIONAL INFORMATION


Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.