Client Service Specialist

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Our client services team is focused on daily customer support and longer term project management. We spend a lot of time communicating with our customers and the Buildout team to provide the best possible experience for our users. We are looking for professionals with excellent communication skills and an ability to manage multiple projects in a fast-paced environment. The ideal candidate is task-driven, detail-oriented, and above all, has a willingness to learn.

Requirements
  • Excellent communication skills, both written and verbal
  • Excellent organization and prioritization skills
  • Ability to manage multiple projects in a fast-paced environment
  • Overall comfortability with basic tech and a willingness to learn
  • Task-driven and detail-oriented worker
  • Problem solver
  • Team player
Responsibilities
  • Daily email support for customers—answering questions and problem-solving
  • Communicate with customers who have varying levels of technical experience
  • Focused, thorough review of design work
  • Summarize problems and project changes to effectively coordinate with the Buildout design team in order to complete work
  • Desire to learn new things and keep up with the latest tech
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    Technology we use

    • Engineering
    • Product
    • Sales & Marketing
    • People Operations
      • CSSLanguages
      • GolangLanguages
      • JavascriptLanguages
      • PythonLanguages
      • RubyLanguages
      • SassLanguages
      • SqlLanguages
      • TypeScriptLanguages
      • jQueryLibraries
      • ReactLibraries
      • ReduxLibraries
      • Twitter BootstrapLibraries
      • Backbone.jsFrameworks
      • DockerFrameworks
      • FlaskFrameworks
      • JestFrameworks
      • KafkaFrameworks
      • KubernetesFrameworks
      • Ruby on RailsFrameworks
      • ElasticsearchDatabases
      • MemcachedDatabases
      • MySQLDatabases
      • PostgreSQLDatabases
      • RedisDatabases
      • SnowflakeDatabases
      • AWS (Amazon Web Services)Services
      • GitHubServices
      • Google CloudServices
      • New RelicServices
      • FigmaDesign
      • ConfluenceManagement
      • Google DriveManagement
      • Google DocsManagement
      • Google SlidesManagement
      • JIRAManagement
      • TrelloManagement
      • DocuSignCRM
      • HubSpotCRM
      • LinkedIn SalesNavigatorCRM
      • SageCRM
      • SalesforceCRM
      • SalesLoftCRM
      • SalesLoftEmail
      • ZoomInfoLead Gen
      • Google HangoutsCollaboration
      • SlackCollaboration
      • ZoomCollaboration
      • TrelloProject Management

    Location

    Buildout’s office is ideally situated along the Chicago River in the Fifth Third Center at 222 South Riverside Plaza, directly above Union Station.

    An Insider's view of Buildout, Inc.

    How would you describe the company’s work-life balance?

    My ultimate goal is to be a good human. To me, that means being a productive employee and a present daughter/sister/girlfriend/friend. Buildout allows me to accomplish that goal by encouraging a healthy work/life balance and benefits that provide me with access to healthcare, the ability to take time off and save for retirement.

    Rachel

    Senior Product Manager

    What projects are you most excited about?

    One project our team is working on that I’m excited about is reviewing and refining our company metrics and dashboards. There are many benefits to tracking the right metrics, and it's been very engaging thinking about our metrics in a collaborative manner during this process.

    Justin

    Operations Analyst

    What does career growth look like on your team?

    The growth paths we have established here at Buildout for Product Support have allowed my team to grow tremendously in the last year. They have taken on new responsibilities, product knowledge during our acquisitions, as well as industry-recognized certifications all while working with and supporting our valued customers every day.

    Zack

    Director, Product Support

    How do your team's ideas influence the company's direction?

    My team is closest to our customers. They're on the phone with them, they're emailing all day every day; they're in constant contact. Our customers are our lifeblood and what keeps the lights on and wheels in motion. How they deliver on the customer experience and the feedback they bubble up are both instrumental in moving forward as a company!

    Elisabeth

    Director, Customer Success & Operations

    What does your typical day look like?

    As a BDR, I get to create new relationships with potential new clients. On a typical day, there’s a definite rhythm and a routine to outbound calling focused solely on building trust with qualified prospects. Since it's easy to get caught up in the work, I recently incorporated yoga breaks to maintain the right mindset and work effectively.

    Mian

    Business Development Representative

    What are Buildout, Inc. Perks + Benefits

    Buildout, Inc. Benefits Overview

    Like a lot of tech companies, we hire the best and brightest people. What sets us apart is our focus on and commitment to our employees. We put our money where our mouth is and offer a comprehensive medical, dental, and vision insurance program in which we fully cover our employee premiums. On top of that, our employees can take advantage of our flexible paid time off program which also includes paid sick leave and 10 company paid holidays. Right now, we are working virtually, but when we're in the office, our kitchen is fully stocked with all the LaCroix and snacks you could dream of and each employee who is in the office is entitled to a $12/day lunch stipend.

    Culture
    Volunteer in local community
    Open door policy
    Pair programming
    Open office floor plan
    Employee-led culture committees
    Quarterly engagement surveys
    Hybrid work model
    In-person all-hands meetings
    In-person revenue kickoff
    Employee awards
    Flexible work schedule
    Remote work program
    Diversity
    Hiring practices that promote diversity
    Health Insurance + Wellness
    Flexible Spending Account (FSA)
    Buildout employees can contribute up to $2750 annually to their FSA.
    Disability insurance
    Dental insurance
    We cover 100% of your dental premium.
    Vision insurance
    We cover 100% of your vision premium.
    Health insurance
    We cover 100% of your medical premium.
    Life insurance
    Wellness programs
    Mental health benefits
    Financial & Retirement
    401(K)
    401(K) matching
    Employer Match 100% up to 3%, 50% up to 5%
    Performance bonus
    Pay transparency
    Child Care & Parental Leave
    Generous parental leave
    Family medical leave
    Return-to-work program post parental leave
    Vacation + Time Off
    Generous PTO
    Paid volunteer time
    Paid holidays
    Paid sick days
    Flexible time off
    Floating holidays
    Bereavement leave benefits
    Office Perks
    Commuter benefits
    Pre-tax Transit Benefit - save up to 40% annually on commuting cost
    Company-sponsored outings
    Cubs games, cooking classes, escape rooms, holiday parties and more!
    Free snacks and drinks
    Some meals provided
    Company-sponsored happy hours
    Home-office stipend for remote employees
    Mother's room
    Onsite gym
    Buildout employees receive discounted memberships to FFC.
    Professional Development
    Job training & conferences
    Lunch and learns
    Promote from within
    Customized development tracks
    Personal development training

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