About Raise

Raise started with a simple idea—that people don’t dream about saving money, they save money to realize their dreams. An infectious and powerful concept, Raise offers the opportunity for everyone to live a life of more.

Our marketplace gives consumers the chance to unlock the value in their gift cards. Members can sell their unwanted gift cards for cash and buy gift cards to save at their favorite stores. We help put purchase power back into the hands of consumers, and that’s what giving yourself a raise is all about.

Recently named by Forbes as one of Chicago’s next billion­-dollar startups, we are well on our way to changing the retail marketplace forever. Join us on our mission to make money worth more.

About The Position

The Corporate Service Desk Manager is responsible for overseeing the timely delivery of quality technical support services to internal clients. This requires knowledge of the software and hardware systems being supported and effective personnel management skills.

The position will support Mac OS X, Microsoft Windows, and Microsoft Windows within a VDI environment as well as corporate networking and telephony services.

Responsibilities

• Lead the Service Desk team including: Participating in performance reviews, goal setting, promotions, hiring, and disciplinary responsibilities


• Direct problem management activities including: Review recurring incidents and patterns, identify root-cause and execute remediation/resolution tasks in conjunction with third party partners
• Define, implement, and report appropriate metrics that measure the effectiveness and quality of IT Services
• Control company property by maintaining an asset management program of all personal computing assets in use throughout the company
• Make decisions about hardware and software products that support Raise corporate network and staff
• Provide resource and equipment budget oversight
• Manage customer escalations to completion and drive root cause analysis and solutions
• Standardize hardware and software deploys
• Develops Service and Business Level Agreements to set expectations and measure performance
• Advise management on situations that may require additional client support or escalation

Skills & Qualifications

• Minimum 3+ years of Service Desk management and leadership experience
• Expert understanding of service management tools required to deliver exceptional IT service to the business
• Mac and PC Knowledge, including Windows 10 and Mac OS, as well as major mobile device operating systems
• Knowledge of LAN/WAN and wireless infrastructure and support
• Familiarity with software deployment and configuration tools for OS X and Windows
• An understanding of telephony systems and their implementations
• Knowledge of advanced remote collaboration technologies such as video conferencing, Unified communications and others
• Understanding of VMWare technologies
• Customer service experience required
• Must be able to manage time well and have excellent attention to detail; resourceful and independent
• Experience in a fast paced technology company preferred
• Must have a passion for technology and a willingness to learn all aspects of enterprise IT
• B.A. or B.S. in Computer Science, Information Management, or relevant field

Benefits & Perks

• Comprehensive benefits package including health, dental, vision, 401K, disability and life insurance
• Minimum 15 days PTO
• Eight weeks maternity leave and two weeks paternity leave
• $5,000 adoption credit and six weeks leave for adoption family bonding
• Breakfast and healthy snacks provided every day
• Raise branded t-shirts, bag, water bottle, winter jacket and stocking hat
• Pool, ping-pong, and foosball competitions

Apply Today

Equal Opportunity Employer M/F/D/V

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