Customer Care Specialist (Chat Experience Needed)
GrubHub Holdings Inc. is the nation's leading online and mobile food-ordering company dedicated to connecting hungry diners with local takeout restaurants. The GrubHub Holding Inc. portfolio of brands includes GrubHub, Seamless, MenuPages and Allmenus. The company's online and mobile ordering platforms allow diners to order directly from thousands of takeout restaurants across the country and London, and every order is supported by the company's 24/7 customer service. GrubHub Holdings Inc. has offices in Chicago, New York City and London.
With a career at GrubHub Holdings Inc., you can order your cake and eat it, too!
Do you love take-out? Are you excited every time you load new apps on your phone or tablet? Can you light up a room with your friendly and engaging personality? GrubHub is looking for tech-savvy food lovers to join our customer care organization. As a Specialist you will help hungry diners and restaurant partners to make take-out easy! Communicating effectively by phone call, e-mail, chat, or social media, this position requires flexibility, resourcefulness and a positive attitude.
Responsibilities:
- Support a high volume of customer contacts through e-mail, chat, and social media as well as inbound and outbound calls
- Assist our restaurant partners in confirming, delivering and adjusting orders
- Perform real-time updates to restaurant account settings and document any actions taken
- Partner with Marketing, Technology and other Care teams in an effort to resolve all diner and restaurant questions and ensure customer satisfaction
- Follow set policies and procedures to ensure consistency and operational excellence across the organization
- Produce high quality work and meet regularly with the Quality Coordinators for feedback and coaching
- Meet and exceed standards for agent productivity
- Work with the leadership team to achieve specific call center goals in our pursuit to provide world class customer care
- Must be able to work a night shift (including weekends and holidays)
- Chat experience is required
- Flexible hours a must to support our 24/7/365 growing business
- College degree preferred, students welcome
- 2 years of customer service or call center experience preferred
- Strong verbal and written communication skills
- Masterful problem solving skills – identifying root cause, customer need and providing solutions
- Strong computer skills
- Ability to manage stress – this is a rapidly changing company!
- A good sense of humor and a team-player mentality
GrubHub Holdings Inc. is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer.