• Bringing a laser-like focus to customer support via telephone
• Delicately balancing swift customer resolutions with warm, pleasant support
• Mastering company policies and showing ability to think quickly when the pressure is on!

• Friendly and personable disposition - you have a friendly, warm voice - even when times get tough!
• Excellent verbal communication skills
• Unflappable: no problem or amount of calls phases you or your quality of work.
• Keen discernment - think Sherlock meets a Supreme Court Judge
• Tech savvy. You can simultaneously manage multiple systems, screens, and tasks
• Self motivated. You understand the impact of a highly-satisfied, excited crew of users; you are slightly obsessive-compulsive about grinding away at issues

• This is a remote-based position. You will work outside the ParkWhiz office.
• This is a part-time position with hourly pay.
• Must provide a computer/laptop with a reliable, hard-wired internet connection. ParkWhiz will supply a headset and software licenses.
• Must be able to come into our office in the West Loop, Chicago, for training and semi-regular check-ins with management.
• Potential for full-time, salaried position with excellent performance.

Who will I work with? We are a very tight knit team that is inclusive, fun and hard working. Our number one priority after producing a great customer experience is keeping that spirit alive. We have a firm, non-negotiable no jerk policy. We accept you for who you are and consider everyone on an equal opportunity basis without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.