Customer Relations - Styling Associate

Location: Chicago, IL

Reports to: Customer Relations - Service Manager

About us:

Trunk Club, a Nordstrom Company, is a Chicago-based personalized styling service for men and women, offering both virtual and in-person shopping options. Shoppers can visit Trunk Club’s retail Clubhouses in Boston, Charleston, Chicago, Dallas, Los Angeles, New York City, Washington D.C., for an in-person styling session or custom fitting for any occasion. For those who prefer an at-home experience, Trunk Club offers a virtual styling option, where a personal stylist sends a curated trunk of clothing to their home based on the customer’s style, fit, and lifestyle preferences. 

Working for Trunk Club:

When you join Trunk Club, you join the Nordstrom family. Our fast-paced and entrepreneurial environment is paired with the strong history and experience of a retail legacy. We have access to some of the greatest minds in retail and technology and are constantly creating innovative strategies to develop the ultimate apparel solutions. We welcome your adaptability, your curiosity, and your passion to contribute to our unparalleled shopping experience! 

ABOUT THE ROLE:

Our Customer Relations - Styling Associates play a critical role for delivering an exceptional customer experience. You’ll be on the front line, providing styling services and support to customers through chat, email and phone. You’ll have the opportunity to help build the Customer Relations Service team, contribute to our unique company culture, improve our level of service, and create innovative new capabilities for Trunk Club.
WHAT YOU'D DO EVERY DAY:

• Manage genuine relationships with customers to make sure they are happy with our service
• Provide styling advice and support based on members needs, fit, and lifestyle preferences
• Listen to customer feedback and incorporate it in your styling suggestions
• Manage inbound customer communication via email, phone, or chat
• Delight people with unbelievably considerate care and attention to detail
• Become a task master who excels at prioritization and efficiency
• Act as a subject matter expert of Trunk Club’s service in order to address customer questions

ABOUT YOU:

• You are driven: You are accountable to goals and hustle to hit them
• You are resourceful and adaptable: You enjoy creatively solving problems and running through walls.
• You are organized: You routinely plan your day and organize your life
• You are humble and you take direction well: You seek feedback and constantly try to improve
• You are confident: You are not afraid to let your passions and unique personality shine
• You are selfless: You love helping others and creating positive experiences for people. You are deeply empathetic to the problems of others.
• You are collaborative and team-oriented: You make friends easily and value long-lasting relationships
• People sometimes tell you that you are awesome
• You're available on weekends, evenings and some holidays. 

WHAT YOUR BACKGROUND MAY LOOK LIKE:

• 0-2 years of customer service and/or retail sales experience.
• Ability to learn quickly and multi-task, you can juggle several tasks with ease
• Proficient with email organization, google drive, and have intermediate technical skills
• Experience using Salesforce.com a plus
• Excellent written and verbal communication skills - you love talking on the phone or via chat
• Experience working in a dynamic environment and working well under pressure

WHAT TRUNK CLUB WILL PROVIDE FOR YOU:

• Healthcare benefits (medical, dental, vision, 401k)
• Career advancement opportunities with strong emphasis on internal promotions
• A company culture like you’ve never experienced
• State of the art workplace environment
• A comprehensive training program - We support and encourage your professional development through ongoing training sessions that will enhance your sales and customer service skills

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is required to frequently stand; walk; use hands and fingers, reach with hands and arms.