Customer Success Manager

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  Managed by Q has been growing fast in Chicago, and it’s about that time we grew the crew.

We’re hiring for Q-riffic, passionate go-getters, ready to hit the ground running. Up to the challenge? Sound like a match made in heaven? APPLY NOW!

You’re a hustler. You own the room when you walk in – and leave with new connections. You know your way around an office like it's your home and you are ready to be the voice (and face) of Managed by Q SF.

When it comes to being creative, you give Steven Spielberg a run for his money. You dream big, get people excited, and make things happen. Post-apocalyptic boats...cupcakes just because...you get the picture. Having fun managing an office never felt so rewarding.

“I’m a people person” is an understatement. Haters gonna hate, but you brush it off! It’s no problem taking a negative and turning it into a positive. You’re ready to turn a critic into your biggest evangelist.

You’re superhuman. Some days you’ll work late and some days you’ll work early…whatever it takes to get s#@! done. And you’re not easily overwhelmed. Emails and Walkthroughs and Deep Cleans, oh yes! Hundreds of requests and questions a week? Bring it.

Responsibilities:

  • Manage the relationship with customers and troubleshoot their issues with a smile
  • Think creatively to consistently surprise and delight customer offices
  • Customize and set up the needs of all new and future customers for a seamless onboard
  • Serve as the primary liaison between customers and City operations team to create a seamless customer experience
  • Advocate customer needs internally to improve ever changing products
  • Find and report bugs in Q products to the engineering team in a timely manner
  • Innovate ways to constantly improve operations for Q and its customers
  • Visit customer offices often to provide creative solutions to their needs to deepen customer engagement

Qualifications:

  • 2+ years customer-facing work experience
  • Office or co-working space management experience
  • Evidence of extremely high EQ (school president, social chair, etc.)
  • General delight to be around, laughs at bad jokes and awesome
  • Bonus: experience in a high growth technology startup 

Benefits:

  • Competitive salary
  • Generous stock options
  • 100% coverage for medical, dental, and vision insurance
  • Q will pay for your MBA (MacBook Air) & cool Q headphones
  • An insanely supportive, hardworking team, building something BIG
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Location

670 Broadway Ave, New York, NY 10012

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