Customer Success Manager
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ReviewTrackers is the rapidly-growing customer feedback platform trusted by tens of thousands of businesses. Using data, insights and technology, we partner with brands to ensure customer success. We have created an environment where employees can learn, grow and do the best work of their careers. We are seeking motivated individuals who wish to learn new things, contribute great things, and be the best version of themselves.
The Customer Success team is a hybrid of account management and support. We work with new technology adopters looking for a way to make their online reputation management more efficient. We pride ourselves on providing friendly, patient, and concise next-level support to optimize the customers road to success. This position reports to the Director of Customer Happiness, and is perfect for someone with 4-5 years working in customer service, customer support, community management, or account management, preferably in a SaaS environment.
WHAT YOU WILL CONTRIBUTE:
- Manage, build and retain a growing portfolio of mid-market to enterprise accounts.
- Strategically drive customer product adoption and engagement with quarterly and annual business reviews, ongoing training opportunities and product updates.
- Implement a strategic account management process that results in driving incremental revenues, securing renewals and manages churn.
- Build strong relationships with our clients Executives, Managers and Users that result in case studies, testimonials or referrals.
- Become a thought leader within the reputation management space to be a best practice resource for our clients.
- Bring both a strategic and tactical work ethic where no job is to too small or too big for you.
YOU ARE:
- A Contributor. You get joy from making a contribution. You believe communication is the most important part of being a team member.
- Challenge Oriented. It excites you to jump out of your comfort zone. You crave digging into a problem and finding solutions whenever you can.
- Team player. You contribute, you listen, you help when needed and ask for help when you need. You understand the vision of this company moves forward only when we work as a team.
- Unwaveringly Ambitious. You are intrinsically motivated by doing the best work of your life, yet humble and excited to learn. We are giving you the chance to demonstrate your ambition within integral parts of the company.
- Naturally Curious. You detect a problem. You dive deeper, and deeper again. Problem solving is a major part of your individual arsenal and you don’t give up until it’s right.
- A communicator. Whether phone, email, and in-person, you are confident and follow proper business.
- Persistent. You never leave anything unanswered, and always follow up to make sure it has been resolved.
WHAT WE OFFER:
- Excellent healthcare benefits that are built for both individuals and families + 100% company contribution for Health, Dental and Vision
- High quality equipment and access to bleeding-edge technology
- Free healthy snack foods and drinks - stocked weekly
- Regularly hosted Lunch ’n Learns
- Paid vacation in your first year
- Pre-tax Transit Benefits
- Casual dress, happy hours & company outings
- Competitive salary
- Retirement Plans (401k), Life Insurance & Flex Spending Account
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