Who We Are

Networked Insights is transforming the way companies connect with people.  Our SaaS analytics platform Kairos uses artificial intelligence and machine learning to analyze billions of posts on social media in order to help marketers from the world’s leading brands uncover meaningful and valuable insights. Our technology makes it easy for them to create the best content, invest in the right media, and track their success in real time.

What You’ll Do

As a Customer Success Manager, you will empower our customers to get the most value and use they can out of our SaaS products.  You will own a group of customer accounts and will be responsible for onboarding, training, monitoring, and growing each account. We believe our customers will become raving fans, but only with a dedicated CSM who can continue to demonstrate to them the value of our products.

Responsibilities: 

• Manage a portfolio of 4-6 SaaS accounts varying in size and mix of product portfolio
• Lead and oversee kick-offs and onboarding of new accounts including any custom configuration
• Own relationship with assigned accounts, which includes: Increasing adoption, ensuring retention, routine check-ins, and creating best practices and processes
• Monitor account health using product utilization metrics and determine strategies that will drive value
• Lead product trainings and workshops for users onsite and via webex .
• Establish a trusted, strategic advisor relationship with each customer and drive continued value and use of our products and services
• Advocate customer needs cross-departmentally (product, user services, data, and managed services)
• Work with Senior Manager on Account Review and Strategic Planning

What You’ll Need

• 2-3 years experience in Account Management preferably with a background in Marketing/Media
• Experience teaching customers how to derive value from a technology solution, ideally SaaS solutions
• Ability to learn how to use and explain how to use new technology solutions very quickly
• Knowledge of Social Analytics technology is valuable, but not required

 Who You Are

• Account Manager with a passion for social data and consumer insights 
• Self-starter and quick learner who is comfortable working both independently and collaboratively
• People-focused professional with ability to establish trust and build lasting relationships with customers
• Enjoy teaching others how to use tools and data
• Excels at project management and initiating process for efficient account management

 What You’ll Get

• Ownership and challenge in your work
  
• Work with cutting edge SaaS solutions that utilize complex AI and Machine Learning
• Collaborate with intelligent and highly skilled coworkers
• Competitive compensation, including Bonus and Equity Options
• Excellent benefits, including health, dental, vision, disability, 401(k) and life insurance
• Generous paid time off policy including paid parental leave
• Company Culture that is Committed to Work-Life Balance for each and every employee
• Casual office environment with a startup feel – We have a particular fondness for M&Ms
• Fantastic Downtown Location connected to the Merchandise Mart

If you are interested and think you can keep up with our team, then we would love to hear from you!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.