The Customer Success Specialist (CSS) plays a critical entry level role in working with the customer success team to build and expand lasting relationships with Label Insight customers and partners, and providing expert support to users of our solutions.  The ideal candidate has experience in customer support, customer training, and/or customer project related experience, thrives as a collaborative team player, and is comfortable in a very fast paced, high growth startup environment.  

Responsibilities:

• Work closely with the customer success team to support customer requests, special reports, implementation assistance, customer training, etc., and also may support smaller customers directly.
• Focus on delivering an outstanding customer experience and driving to achieve successful customer outcomes.
• Become trusted resource for users of Label Insight (LI) solutions at customers and partners.
• Become proficient in usage and value elements of all LI solutions.
• Develop and deliver training to users on LI solutions, including customizing when appropriate.
• Become proficient in the complete implementation process for the SmartLabel solution, including gaining deep expertise in all process mechanics to enable supporting project execution and customer support on project execution.
• Handle general support inquiries from customers about usage of LI solutions, directly support users as they progress through implementation projects.
• Proactively support CS team objectives, including bringing forward ideas for execution and support process improvement, and specific feedback from customers.
• Continuous focus in identifying opportunities to optimize support delivery process, bring forward ideas to improve efficiency and scale.
• Participate in customer meetings providing account related information as required.
• Become proficient in understanding customer usage and developing customer analytic reports and business reviews.

Skills & Qualifications:

• Education: Bachelors degree required. BS or similar degree in related technical or business field preferred.
• 6 months - 2 years experience as an intern or employee in a customer facing role in account management/customer success, or in IT / data solutions in large enterprises, or customer support.  SaaS environment experience desirable.
• Experience with support management tools desirable.
• Excellent communication, presentation, and documentation skills.
• Familiarity with SaaS environments and agile development and business methodologies.
• Strong organization skills and attention to detail.
• Limited travel may be required.
• Familiarity with food label data elements and attributes; SmartLabel digital consumer product data presentation preferred.
• Experience working with CPG manufacturers and retailers preferred.

About Label Insight

Label Insight is a rapidly growing VC backed startup growing in both the St. Louis and Chicago markets. We are the industry’s most powerful and innovative CPG product data insight exchange for CPG manufacturers and retailers. The industry’s largest retailers and manufacturers rely on our  platform as an integral solution to manage their product data, increasing their ability to respond to the demands for transparency in the market. Label Insight’s partnership with the FDA, proprietary technology, and scientific data structures set us apart from all other solutions in the industry. Our mission has always been to make vast amounts of product label data accessible and easily analyzable. 

Perks of the job:

• Unlimited paid vacation
• Flexible work hours
• Kitchen stocked with snacks, drinks, a kegerator and more!
• Casual, dog-friendly, open-layout workspace
• Company subsidized Health Insurance, and 401(k) and commuter benefits
• Competitive salary and stock options
• Catered team lunches every other week
• Mentorship opportunities
• Regular team events and happy hours
• Maternity/Paternity Leave

Check out more about Label Insight, our culture, and our employees here.