Customer Success Specialist
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Founded in 2011 and based in Chicago, Branchfire builds software that enhances individual productivity while helping companies go paperless. More than two million people around the world — including students, teachers and professionals, from Wall Street to Hollywood and beyond — use our technology to empower their work.
We have an opening for a Customer Success Specialist to help us maintain great relationships with our customers by responding to their questions, troubleshooting issues, and sharing their feedback with our Product and Engineering teams.
The primary function of this role involves responding promptly to customer emails and inquiries, but its full scope is much larger. You will help us grow our online knowledge base, engage with customers on social media, write tutorial documents and more.
Candidates for this position should meet the following criteria:
- College degree with at least two years work experience
- Passionate about helping people overcome problems and learning new skills
- An exceptional writer who can tailor content to a variety of audiences
- Highly proficient with mobile technologies, especially iOS
- Disciplined and driven mindset that runs toward responsibility
- Experience working at a software company (technical acumen a nice bonus too)
- Experience with customer support over email, phone or chat
- A solid eye for design (and experience producing great looking content)
- Analytical skills to help us track customer success metrics
Startups have a reputation for being fun places to work with lots of cool perks, but what really excites us at Branchfire is the impact we have on the world around us. That said, we do offer great benefits:
- Health, dental, and vision insurance
- Flexible vacation policy
- Casual office with free drinks and snacks
- Office gym membership at no cost
- A shiny new laptop and iPad
We anticipate a lot of growth over the next year. For the right person, this can be an exciting role on the front lines of a software company that's tackling big problems. There's always work that needs to get done, including plenty of chances to spread your wings and learn new skills. If this sounds like your kind of opportunity, and you fit the profile above, we want to hear from you today.
Please include a resume and cover letter with your application.
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