G2 Crowd is looking for hardworking and dedicated full-time employee to fill the Customer Success Specialist position. You would work with our customers to help ensure their continued success. G2 Crowd is a business software review site that has been featured in TechCrunch, Forbes, Bloomberg Businessweek, and other news outlets. We were also named a finalist for “Startup of the Year” at Built in Chicago’s Moxie Awards. 

We are looking for driven, energetic individuals who value a work environment that fosters learning and creativity. We are also looking for candidates who have the smarts and work ethic to achieve above and beyond their role; we like to reward high performing team members with additional responsibilities and expanded roles. 

Primary responsibilities:

Track multiple customer’s project status and communicate with customers on missing information and tasks that are behind schedule 

Advise customers on best methods to take full advantage of our services. 

Form strong relationships with customers via email and telephone and work to keep them fully engaged throughout the process 

Travel periodically to customer conferences to help run review booths 

Required skills:

Excellent written and verbal communication skills 

High attention to detail 

Ability to multi-task and handle matters with no supervision and with excellent follow up 

Personable with proven ability to establish and build effective working relationships 

Project management and organizational skills 

Energized by making customers happy and successful 

Some reasons why you might like working with us:

You have an opportunity to help build a company and a business. 

We have a collaborative, progressive, fun company culture that allows you to grow and learn. 

Learn from proven entrepreneurs with over 40 years of combined experience who have successfully built and sold businesses in the past. 

We are a team of people that enjoy our work and value our happiness.