Reporting to the Content Manager, the Data & Content Supervisor is responsible for the daily management of Content workflows, as well as being the primary point person for all Content Specialists while they are on shift.

Responsibilities:

• Assign daily work based on priority and incoming workload

• Meet and exceed designated SLA

• Manage team���s workflow to ensure constant deadline adherence and completion

• Review and complete all escalated Content tickets

• Proactively communicate potential issues to Content Manager

• Prepare workflow service level analysis for Content Manager review

• Adjust and approve scheduled Content shifts within Shiftplanning/Humanity

• Review (proof) tickets for errors or inconsistencies to improve team accuracy

• Demonstrate workflow and concepts to newly trained Content team members

• Create and distribute weekly performance scorecards for QA and Content benchmarks

• Identify needed training curriculum based on feedback and review

• Conduct and record Content department meetings to review needed updates and policy changes

• Weekly review of policies and procedures to adjust training documentation

• Send out training summaries for all Content new hire and skill (promotions, coupons, updates)  training

Requirements:

• Previous experience as a Supervisor

• Extensive knowledge of Tokyo (backend system), Cyclops, Merchant Center, Zendesk, and Five9

• Type a minimum of 45 WPM

• Written communication skills with flawless grammar, spelling, and punctuation

• Fluent in English, written and verbally

• Technically savvy and able to troubleshoot systems across multiple operating systems and internet browsers

• Ability to provide constructive critical feedback

• Able to meet with members of the team remotely or in person with video and sound

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.