Founded in 1998, Envoy is a global immigration services provider offering the only enterprise immigration management platform that makes it seamless for companies to hire and manage an international workforce by combining expert legal representation — for both inbound and outbound immigration — and proprietary technology. Envoy empowers companies to acquire the best talent regardless of where they are in the world; helps mobilize employees around the world to take advantage of business opportunities; and enables the management of entire global workforces, providing a strategic, proactive view into workforce and financial forecasting and compliance. Envoy has prepared more than 30,000 cases and served as a representative for more than 2,000 customers in a broad range of industries.

Desktop Support Engineer at Envoy
 Formerly known as VISANOW, Envoy was founded in Chicago in 1998 to help people navigate the stressful, confusing and incredibly inefficient immigration and visa application process. We built our company on a simple idea: never, ever forget that behind all the applications and case files there are people. We truly care about those people — their hopes, their dreams, their fears — and helping them realize what’s possible.

Not only are we passionate about immigration, we’re passionate about our people. We are hiring smart, driven individuals who want to work hard and have fun doing it. We’re the leader in our space and backed by one of the country’s leading venture capital firms. Are you seeking a rewarding position in a fun, fast-paced work environment that impacts lives daily? Read on.

Job Summary:

Our technology and development teams are at the core of our business. We are looking to hire a talent, ambitious, and highly motivated Desktop Support Engineer to join our growing team. This is an IT support position with a growing technology company, providing the right candidate an opportunity to grow into a more technical role within the team.

Do you enjoy the satisfaction of working with end-users to troubleshoot and fix hardware, software and network issues in order to minimize downtime? Are you excited to work closely with a Systems Administrator to maintain the health and integrity of the network, while learning more about server management and infrastructure? Can you juggle several tasks at once, and organize and prioritize your days to ensure critical tasks are always handled expeditiously, while still carving out time for long-term projects? Are you always looking for ways to improve both yourself and the company?

 

If you’re interested in IT support and infrastructure, have the ambition and skillset to excel, and are looking to get your foot in the door at a great technology firm who wants to help you grow in your career, you might be the perfect fit for us, and we strongly encourage you to apply today!

 

Responsibilities:

  • Aptitude for quick troubleshooting and problem solving with internal clients
  • Excellent at organizing, prioritizing, and multi-tasking under pressure, while maintaining a professional and fun demeanor
  • Strong analytical, communication, and documentation skills
  • Passionate about technology and how it can impact our overall success and future as a company
  • Dependable and works well in a team environment – we’re all in this together!

 

Requirements:

·         Bachelor’s Degree in Computer Science/related field

·         1-3 years IT helpdesk, network support, or computer repair

·         Exposure to Microsoft technology and licensing (Windows, Windows Server, Office, MS SQL, etc.)

·         Basic networking/LAN

·         A+, Network+, or Microsoft certifications

·         Active Directory/Exchange

·         Experience with Telephony/VOIP

Why Envoy:

  • Extremely competitive benefits plan including BCBS medical coverage, FREE employee dental and vision coverage, and a company-matched 401k plan that vests immediately
  • Stock options after one year of employment
  • 15 days of paid time off (PTO) and 9 paid holidays per year
  • Casual work environment
  • Company sponsored lunches, happy hours and events throughout the year
  • Hands on training and career development opportunities
  • Moxie Award Winner for Best Service Provider in 2015 and Most Disruptive Startup in 2016
  • Rated as one of the top 50 employers for Gen Y Emerging Talent in Chicago
  • Opportunity to work for an organization that changes lives every day

Envoy Global is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief.

EOE AA M/F/Vet/Disability

Company Reviews

Envoy has so much opportunity; employees can improve our sales pitch, our process, and our product as they see fit. Everything is accessible and nothing is beyond the scope when you work with this team. That is why I’m most excited about our company and our potential to be the leader in our industry
Dathan Brown
Sales Operations Manager
at Envoy
I’m proud to be Working toward One Goal at Envoy – to Make the Visa Application Process easier for individuals and Employers. Envoy provides a challenging, fast-paced work environment where the Executive team is supportive and strategic in planning and improving our disruptive technology to help people, by providing a fully transparent and simple way to handle immigration and visa cases from start to finish.
Joy Shutters-Helbing
Salesforce Administrator
at Envoy
Working at Envoy has been a truly rewarding experience. I love helping hardworking people from around the world reach their goals. Additionally, it's an honor to collaborate with a group of bright and creative individuals on our shared mission.
Patty Johnson
Content Writer
at Envoy
It’s great to work for a company that helps people fulfill their dreams. By facilitating global mobility, Envoy is opening the doors to the world to innumerous individuals. Consequently, we are helping these individuals to expand their minds and unlock their full potential. Envoy is a lot more than just a software company that streamlines the immigration process and makes it easier for Administrators and their Foreign Nationals. Envoy is a conscious and responsible future that is right before our eyes and that I feel lucky to be part of the revolution.
Ricardo Azambuja
Account Executive
at Envoy
As an immigrant myself, I’ve seen firsthand just how stressful the process can be for everyone involved. I love that I work for a company that strives every day to help employers hire the best talent from around the globe and families be reunited with their loved ones. Envoy is bringing the immigration process up to speed with the times. We’re disrupting the immigration routine and creating an evolved process that provides individuals with the opportunity to share their talents with the world.
Elgin Chacko
Customer Support Associate
at Envoy
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Why work with us
Envoy combines the ingenuity of an established company with the excitement of a startup. We are growing quickly yet our mission remains focused on helping businesses compete, individuals succeed and families reconnect. We provide a fantastic working environment that focuses on hiring smart, driven individuals who strive to be difference makers.
Culture
Culture is extremely important to our success and it started back in 1998. Our CEO, Dick Burke, reinforces the idea that we truly are One Team. We work together to share ideas, build careers, and affect lives. Our employees have a genuine love and appreciation for one another that is unmatched. We hire and retain individuals that embody all of our core values, with Ownership and Passion at the top of the list. Our employees enjoy an environment where they have the freedom and support to make suggestions, ask questions, enact change, and add value in so many ways. Not only does our culture work wonders internally, it also reflects our company and our service. We are all about helping individuals maximize their potential and we do this by empowering employees to make a difference in our business.
Perks & Benefits
Employee committees focused on Community Service, Benefits, and Social Event Planning
Thorough and ongoing training through VISANOW University
Highly competitive medical, dental, and vision insurance with option for PPO or HMO
Amazing coworkers who bring unique perspectives, engaged attitudes, and a love of our business and product
Venture capital backing from General Catalyst who funded companies like AirBnB, KAYAK, SnapChat, and Rue la la
Regular opportunities to interact with co-workers through social events, intramurals, and collaborative projects
Stocked kitchen with unlimited peanut butter pretzels, twizzlers, coffee and all of the flavored sparkling water you can handle
Be part of a revolutionary product and world-class organization

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