The Group: Within the Workplace Products group at Morningstar, our mission is to support employees reach their financial and investing goals. We achieve that mission through web and mobile apps helping users track and improve their financial wellness so they can reach financial goals like retiring comfortably, saving for a house, and paying off debt.

The Role: The Development Operations Engineer will report to the Development Operations leader for Workplace Products and be responsible for delivering operational excellence within our portfolio of applications. This person will collaborate with the software engineering teams, product teams, and central infrastructure teams to ensure we achieve and exceed our service targets using Agile methods to provide continuous improvement in the deployment and technical operations of our applications.

Responsibilities:

• Act as the customer team’s primary point of contact supporting the technical aspects of the systems. Includes support on many aspects, including managing new client setups, questions on security, application processing, networking, file processing.
• Work with the QA team to provide continuously integrated testing environments, and work in concert with QA to ensure the successful elevation and delivery of software products to customer-facing environments.
• Act as the primary point of contact for network and security teams to handle system configuration and firewall needs, communicating security scan results and implementing security requirements.
• Act as the release manager on major releases, collaborating on the creation of the release plan, communicating with release engineering, and facilitating corrections of any issues that occur during releases.
• Act as a level 2 contact for applications and business processes.
• Work with software engineering team and quality assurance teams to enhance and automate build, deployment, and quality assurance processes.
• Drive the implementation of the strategy including operational best practices, operational standards, operational efficiencies, operational processes and tools to deliver a highly available, highly scalable, highly reliable environment that meets our business service targets.
• Implements and help identify measures to sustain and improve cost efficiencies along with productivity gains.
• Take ownership of production issues and drive escalations.
• Drive the continuous improvement helping to ensure the Development Operations is delivering increased business value though improvements in effectiveness, efficiency, cost optimizations and service automation.
• Continue to be a best in class team member supporting the growing of our capacity, increasing our capability and delivering our solutions.

Requirements:

• 7+ years in managing, developing, or operating SaaS-based global customer-facing software products.
• 5+ years managing software operations teams automating software build and deployment process.
• 2+ years working with an Agile software engineering team.
• A solid software engineering foundation indicated by a demonstrated understanding of product design, life cycle, software development practices, and support services.
• Experience in the tools and systems desired: Windows Server, .NET, IIS, RedHat Linux, Node.JS, MSSQL, Jenkins, IBM uDeploy, FTP, Splunk, BMC Patrol/Truesight/Control-M, AppDynamics, Sonar, scripting with Bash and Powershell.
• Understanding of how to configure network ACLs, firewalls, load balancers, SSL, DNS, PKI, mutual authentication, and certificate/encryption management.
• Worked in virtualized container environments using technology such as VMWare ESX Server.
• Able to prioritize and manage multiple projects and requests.
• Excellent interpersonal, relationship building, verbal, technical, and analytical problem-solving skills.
• Strong customer-service focus is an essential part of this role, so experience in this area is a plus.
• Interest in the investment industry.
• A bachelor’s degree is required. A degree in computer science, information systems, or related software engineering background desired.

Morningstar is an equal opportunity employer.