About Us

FourKites, Inc. is a fast-growing technology startup providing the next generation software platform for shippers and freight brokers to streamline their operations. Our connected devices platform is the most advanced in the industry. We have Fortune 100 shippers and Transport Topics Top 25 Freight Brokers as our customers. We love what we do, and we love the impact we have already driven for the clients we work with. We believe in empowering our employees to be the absolute best they can be, and we aren’t afraid to have a little fun in the process. We’re funded by a great group of investors who care about our company and our team’s success.

About the role

A unique opportunity to join one of Chicago’s fastest-growing startups that is reshaping the logistics industry. We are looking for an experienced and driven Director, Implementation who is responsible for applying expert knowledge of implementation and large project processes while providing strategic direction to minimize time to first value for all customers.

As the Director, Implementation, you will manage a growing team and develop processes and procedures for enterprise implementations.

 Responsibilities

• Create scalable processes and definitive scope around implementation services. 
  
• Implement systematic processes for tracking and reporting on implementation status
  
• Maintain a highly skilled team of Implementation Specialists and manage team allocation to maximize resources and output
  
• Direct the activities of the implementation team to meet client needs and create successful partnerships
• Lead team to complete process analysis, design/redesign of multiple workflows and processes to ensure that they are customer focused, consistent, effective and efficient and in compliance with FourKites standards
• Develops and manages all deliverables needed for effective implementation to include but not limited to: detailed project plan/timeline, action log, meeting notes, process/procedures and forms documentation, etc.
• Logistics industry knowledge is a plus

Requirements

• BS/BA degree
• 5+yrs experience in related relevant industry
• People leadership of direct and indirect reports
• Previous experience as a Manager, Implementation for enterprise software
• Proven track record of successful implementation with enterprise clients
• Highly developed project management skills
• Ability to influence and guide clients through complex implementations
• Strong leadership skills; ability to lead group of diverse individuals in a high-performance team
• Demonstrated presentation and client facing skills
• Superior presentation skills; experience with presenting to C-level Executives
• Experience in client services/operational roles and ability to effectively counsel clients and internal business partners
• Analytical skills to determine root causes and develop solutions
• Understanding of sales, marketing, client relations roles and their interdependence