Vail Systems, Inc.

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Director of Platform Operations

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Director of Platform Operations

Vail is a software engineering company that develops its own technology to produce innovative solutions for customers. As Director of Platform Operations you would lead a team in supporting the voice needs of Fortune 500 enterprise customers, including state-of-the-art IP telephony, IVR, call routing, contact center integrations, and cutting edge real-time analytics, as well as other research initiatives. Vail Platform Operations implements, maintains, monitors, designs, and secures systems and voice platforms with the strong high-availability requirements of a carrier-grade hosting environment.

Responsibilities

Manage the Platform Operations team, responsible for managing production Linux servers that are part of a 24x7 carrier-grade voice platform. This includes patching, OS upgrades, maintenance, application/platform deployments, tier II and III trouble-shooting and issue escalations, on-call teams, etc.
Operationalize new application and platform components, infrastructure, and critical systems.
Create and maintain system administrative documentation and procedures.
Work with other departments on collaborative efforts and to facilitate requests that require participation of the Platform Operations team.
Participate on project teams in delivering and designing solutions.
Troubleshoot problems with Linux Servers that are part of the 24x7 carrier-grade voice platforms (sometimes in customer facing situations).
Oversee system performance, capacity planning, etc.
Maintain compliance with security standards such as PCI and HIPAA.
Work with vendors for solutions to issues with third party applications.
Utilize agile tools such as JIRA to lead projects and manage operational workloads.
Evaluate new technologies and solutions. Develop migration strategies when switching to new technologies.
Ensure SLA compliance.
Hire and train staff.

Qualifications

8 or more years of experience in Linux/UNIX system administration, 5 or more years in a management/leadership position.
Proven responsibility for managing server environments with strong high-availability requirements.
Strong analytical and troubleshooting skills.
Experience with configuration management systems, such as Salt and Puppet.
Scripting knowledge in one or more of the following languages: Shell (bash, zsh, etc.), Perl, Python.
Experience with agile workflow development and using agile tools such as JIRA for management of system administrative teams.
Experience with virtualization and container architecture.
Docker experience preferred.
Expert-level knowledge in multiple areas/systems.

*Flexibility to work in Deerfield, IL or Chicago, IL office

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Bijal

Technical Project Manager

FOCUS MEETS FUN

Maintain a healthy work-life balance

Bijal said Vail Systems offers a challenging yet welcoming atmosphere cultivated by insightful, helpful individuals. When she isn’t busy refining her software and project management skills, she enjoys connecting with her colleagues through the company’s pickleball league, which is her favorite employee-led group. Given the company’s focus on work-life balance, Bijal said she has plenty of chances to reenergize herself by spending time with family and friends and volunteering through Chicagoland’s Project Management Institute, where she holds a leadership position.

My manager regularly checks in to see how I’m doing to make sure I’m not overworked or stressed.

Will Tangney

Software Engineer II

TACKLE ROBUST PROJECTS

A cutting-edge tech stack spurs progress

Will Tangney’s workdays involve collaborating with various teams, brainstorming with peers and tackling robust projects. Currently, he’s working on developing Hydra, the company’s multichannel conversational AI platform. “We’re presently working on our next major release, which will add many exciting features,” Tangney said. While he’s motivated by the Hydra project, he’s equally energized by a new tool utilized in the company’s tech stack: the GraalVM Native Image compiler. This technology improves application performance by optimizing resource utilization and hardens application security.

I enjoy having so many people to brainstorm with, as it enables everyone to further understand problems and identify potential issues ahead of time.

Akun Taniguchi

Technical Team Lead

SURROUNDED BY SUPPORT

Advance your career and empower others

Since joining Vail Systems as an intern, Akun Taniguchi has had many opportunities to showcase his talents and handle complex challenges. With support from his mentor, he was given the opportunity to transition into a full-time software engineering role, which eventually led to his current position as a technical team lead. Now, Taniguchi gets to stretch his leadership skills while working together with his peers on feature designs and more. “Teamwork is essential to achieving our goals and making a real impact, so this element of the culture really resonates with me,” he said.

It’s really important for me to feel like I’m part of a supportive and collaborative team, and our culture does exactly that.

What are Vail Systems, Inc. Perks + Benefits

Vail Systems, Inc. Benefits Overview

Vail’s core values are integral to every aspect of our company, including how we support each employee’s health and happiness in and out of the workplace. We provide access to top-tier health and wellness benefits, opportunities for continued educational experience, and several other benefits that support a healthy work-life balance.

Culture

Partners with nonprofits

We partner with Seneca Foundation and Chicago Public Schools to educate Black and Latinx recent Chicagoland high school graduates with paid software development training opportunities.

Open door policy

OKR operational model

Pair programming

Open office floor plan

Employee-led culture committees

Hybrid work model

In-person all-hands meetings

Flexible work schedule

Remote work program

Each employee’s balance of remote and on-site work is based on how they work best, and when in-person collaboration is most effective.

Diversity

Documented equal pay policy

Mandated unconscious bias training

We provide training to all employees who participate in our interview process on unconscious biases and interview best practices.

Mean gender pay gap below 10%

Hiring practices that promote diversity

Health Insurance + Wellness

Flexible Spending Account (FSA)

Covers Health, Limited Purpose, Commuter, and Dependent Care.

Disability insurance

Dental insurance

Three (3) plan options through Cigna, including PPO, Buy-up PPO, and HMO.

Vision insurance

Health insurance

Three (3) plan options through Blue Cross Blue Shield of Illinois, including PPO, High Deductible PPO (HSA), and HMO. All plans ensure prescription coverage.

Life insurance

All employees receive Basic Life coverage, provided by Vail Systems. Additional coverage is also available.

Pet insurance

Wellness programs

Team workouts

Mental health benefits

Access to ComPsych’s Employee Guidance Programs and services.

Financial & Retirement

401(K)

401(K) matching

Performance bonus

Charitable contribution matching