Director/Senior Director of Merchant Success
Who are we?
Working at Belly is not a job. It’s a career game changer.
Who are you?
You are someone who loves building great relationships and being the driving force behind generating long term revenue for Belly. You love developing and building a team of talented account managers that are solely focused on small and medium sized businesses. You are a difference maker and a leader.
Reporting directly to the SVP of Sales, you will be responsible for managing a team of Account Managers and team leads as well the overall engagement of our SMB network of clients.
What you will do:
Direct the development and execution of all account management processes, tools and training.
Work with the Account Managers to achieve retention, revenue, and Net Promoter Score goals for assigned client accounts
Analyze customer needs and identify additional opportunities to implement best practices and stimulate account growth
Acting as a customer advocate within the organization, identifying future software requirements, industry trends and opportunities to make product recommendations for product development and product management teams
Partner effectively with all departments including product management, engineering, finance, marketing, sales, business development and human resources, to effectively deliver outstanding customer experiences to our clients
Select, manage, coach and motivate client-facing account management team members to build relationships and drive improved operational results for our customers
Foster a culture of client-centricity, and stimulating professional growth and development within the organization through active performance management to create and maintain a high performance account management team
Efficient at working with data and reporting analytics to plan and strategize resource-deployment, and execute fast solutions
Work with sales management to better transition accounts to the account management team, identify opportunities and ensure customer satisfaction.
Build merchant engagement through coaching and selling the value of the Belly platform
Develop and maintain strong rapport with existing and new merchants: Develop relationships with loyal clients: ask for their feedback and provide feedback for the purpose of enhancing the quality of service
Be flexible and excited about adapting to new situations, responsibilities, and an ever-changing startup environment
Train and empower the team to upsell to existing customer accounts based on client’s needs, ensuring team goals are met and exceeded
What you need:
5+ years of Account Management experience
5+ years of senior management experience
Salesforce power user, dashboards, opportunities, leads, reporting tools, etc.
What we can offer:
Competitive salary and stock options
Benefits (Health, Dental, Vision, 401k)
A startup work environment in River North with high-growth tech company that in just three years since founding been recognized as Startup of Year & Best B2B Startup (Moxies), Up and Comer & Winner of the Chicago Innovation Award, and recognized as Chicago Tribune’s Top Places to Work
Backing from elite investors like Andreessen Horowitz, Lightbank, Silicon Valley Bank, NEA, DAG Ventures Cisco and 7-Ventures, LLC.
Belly is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.