Are you passionate about revolutionizing healthcare? Are you a collaborative builder who thrives on thoughtful, high-impact work? Are you driven to change the standard of care in women’s health?

The Lactation Network is hiring an Enterprise Delivery Manager. The Enterprise Delivery Manager will report to the Director of Enterprise Management and work with product managers, architects, developers and business stakeholders to ensure our products meet the needs of customers. This will be done in the context of an agile team.

We are a small, tight-knit, purpose-driven organization with aggressive growth goals in 2024 and beyond. We don’t have all the answers, and we don’t expect you to, either. We do expect you to be curious, hardworking, and strive to be your best self.
 
Breakdown of the role

• Scrum Master (30%). Lead the development team using Agile processes and facilitate all communication and collaboration between leadership and team members to ensure a successful outcome.
• Prioritize product features and bugs (25%). Ensure product features are delivered on time and in a way that meets customer demand; ensure bugs are quickly resolved.
• Monitor progress and adjust as needed (25%). Ensure software projects are completed on time and meet business objectives, within defined parameters.
• Create development plans (20%). Work with key stakeholders, product, and development teams to scope and plan projects. Keep the team on track and provide visibility to ensure deadlines are met. 

What you’ll do
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Managing adherence and execution of the research and development processes using Agile rituals to create high-quality software products and improve existing ones
• Ensuring everyone understands all aspects of the project and has access to the necessary resources
• Managing work order prioritization, including work item dependencies and delivery tradeoffs
• Managing expectations of projects through communications with team members and stakeholders
• Managing the release process, ensuring software products meet the definition of done within defined timelines and are communicated effectively 

What we expect from you

• Minimum of 3 years of experience in an enterprise/software delivery manager, scrum master, or similar project management role, in an agile environment.
• Certified ScrumMaster (CSM) or Advanced Certified ScrumMaster
• Experience ensuring products are completed on time and meet business objectives
• Proficiency with Azure DevOps tools for managing development plans
• Understanding of the various types of resources needed by the team
• Excellent communication and collaboration skills across numerous teams and functions
• Time management and prioritization skills
• Demonstrated ability to effectively perform work and achieve goals in a fast-paced, dynamic work environment
• Demonstrated self-starter; strong skills in taking initiative, organization, standing alone, flexing when needed, and dealing with ambiguity
• Outstanding communication skills (verbal and written) with the ability to influence and build consensus

What we’d also love to see

• Experience in high-growth organizations
• Other healthcare experience
• Insurance knowledge

What you can expect from us

• Unlimited PTO. We work hard. We’re passionate about what we’re building together. We also have lives outside work.
• Healthcare benefits. Medical plus voluntary vision, dental. (We are a healthcare company, after all.)
• 401(k) with 4% employer match. We’re planning for the future—and we want to help you do the same.
• Remote-first culture. We are a distributed, remote-first team. We also like spending time together in our Chicago office and have a flexible in-office culture for those who wish to return to work in-person.
• Mindfulness and meditation app. You’ll have complimentary access to the leading app for meditations, sleep stories, and other wellness resources.
• Recharge. We have one designated “no meeting day” each week so you can take a break from videoconferencing and have some quiet time to focus.
• Professional development. We invest in our team by offering every employee access to a professional development budget.
• Competitive compensation. We’re looking for top talent.
• A growth environment. The sky’s the limit.

About The Lactation Network
The Lactation Network is setting a new standard for parents and lactation consultants alike. At TLN, our movement goes beyond any single outlet or tool. We activate education, connection, and advocacy to foster the new network of inclusive care between parents and IBCLCs; the network where every caregiver has the resources to thrive. TLN is powered by the largest network of IBCLCs in the country. Together, we are here to make sure families get the expert insurance covered lactation care that they deserve.

The Lactation Network is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status