Reception

• Welcome on-site visitors, determine nature of business and announce visitors to appropriate personnel or department.
• Ensure guests have a great experience within the space, offer refreshments, reading material, and answer pertinent questions.
• Maintain the accuracy and efficiency of the office IVR phone system.
• Answer incoming telephone calls, determine the purpose of the call, and forward to appropriate personnel or department.
• Retrieve messages from voicemail and forward to appropriate personnel.
• Takes and delivers messages or transfers calls to voicemail when appropriate personnel are unavailable.
• Receives, sorts, and routes mail and maintains office publications.  

      Office Management

• Manage the inventory of both office supplies and sundries throughout the office.
• Analyzes and organizes office operations and procedures such as information management, filing systems, requisition of supplies, and other clerical services.
• Maintain the cleanliness of the kitchen and café; ensure that food and dishes are always put away.
• Maximizes office productivity through proficient use of appropriate software applications.
• Manage and develop vendor relationships with key operational vendors, i.e. Staples, Macke, Fuze, Time Off Manager, etc.
• Coordinate office staff activities including Lunch and Learns, Monthly Meetings, Happy Hours, etc.
• Formulates procedures for systematic retention, protection, retrieval, transfer and disposal of office records.
• Plan and coordinate the logistics of special events, parties, and meetings which may include catering, talent, and venue selection.
• Utilizes Microsoft and other software applications to develop reports, organize and maintain data, create presentations, and support miscellaneous projects.
• Oversees and directs maintenance personnel and workers engaged in equipment installation, facilities equipment repair, and preventive maintenance.