Head of Customer Acquisition

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 We’re looking for a Head of Customer Acquisition to help us accelerate our growth in new and existing markets. We need a self-motivated, empathetic, analytical and results-oriented candidate to lead the company’s demand generation programs and customer lifecycle management. This position offers a challenging and high profile opportunity to analyze performance of cross-channel marketing initiatives, draw actionable insights to support the business, and introduce the product into new segments and markets globally.

 

You’ll be a successful candidate if you’re a performance marketer with at least 10 years of experience in managing the planning, execution and reporting of integrated campaigns. Startup experience is a plus! In this hugely dynamic role, no two days will be the same and you’ll instantly make an impact within the team and organization.

 

 

What you’ll do here

 

·        Ensure Marketing “smart spending” and maximize ROI. That means you’ll acquire more profitable users at the lowest possible CAC. You’ll own and guard the company’s marketing budget and constantly report performance metrics with the support of the analytics team.

·        Lead global expansion plans. You’ll get to know our different customers better than anyone and use that knowledge to plan multiple global and geo-specific integrated Marketing campaigns (including KPI goals, budgeting and behavioral projections).

·        Foster customer retention. Once you understand every critical brand touch point and purchase driver for every segment, you’ll create and improve multiple communications flows to achieve highly performing CRM program. Over time we expect you to maximize conversions and retention rates.

·        Manage, manage and manage. Every successful Marketing campaign requires collaboration between inter-disciplinary team members, agencies and partners. You’ll be the champion that will assign responsibilities and establish procedures to track progress.

 

Our checklist

 

·        You have a Bachelor’s degree in Marketing, Business Major, Economics, Computer Science or Analytics. A Master’s degree is a plus!

·        You have 8 to 10 years of experience in a challenging marketing role with a strong involvement on digital channels. You have a proven track record of successfully launching new products and shaping businesses grow.

  • You’re comfortable with multiple frameworks to plan, execute and track Marketing performance leveraging your highly analytical skills.
  • You have a strong bias towards fast action and problem solving, yet able to get the details right.

·        You’re adaptable and highly comfortable with ambiguity.

·        You lead by example and have great stories about managing teams, vendors and partners.

·        You like keeping up with the new trends in the digital marketing world, including PPC, display, retargeting, SEO and mobile affiliate technologies.

·        A sense of humor is a must. We want to keep a fun and enthusiastic work environment with a premium placed on working hard and enjoying the ride.

At Pangea, you’ll have the opportunity to leverage new technologies to truly make an impact in the lives of millions of users. We’re a family of smart, multi-cultural and diverse individuals with a common goal of transforming an outdated industry. That’s why we come every morning motivated to collaborate and work really really hard!

 

If you think you’re our future Head of Customer Acquisition, email me your resume at [email protected]. If we believe you’re a fit we will immediately ask you to complete a short assignment. Please include the job title in the subject line.

 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • .NET CoreLanguages
    • iOSLanguages
    • AndroidLanguages
    • ReactLibraries
    • RESTAPILibraries
    • AWSLibraries
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • awsDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • LookerAnalytics
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • LeanPlumCRM

Location

Pangea is headquartered in Chicago in the Loop.

An Insider's view of Pangea Money Transfer

What kinds of technical challenges do you and your team face?

We constantly refine our mobile app experience to help people send money to friends and family. Behind the scenes, we build robust APIs that coordinate money transfers across many financial networks worldwide using a diverse and evolving tech stack based on AWS. We have a motivated team that is eager to take on any challenge.

Nick

SVP of Engineering

What makes someone successful on your team?

What I love about Pangea is that it continues to be a place that rewards hard work and initiative. For those who can thrive in an ambiguous environment and take ownership to solve problems, Pangea offers a fantastic opportunity to see the impact of your efforts.

Josh

COO

How do you empower your team to be more creative?

You have to encourage a culture of trying new things. For people to be creative, they have to be allowed to think outside the box, and to do that they have to be OK with failure. We have to be introspective and get better each time, but failure is part of the process. That's the only way to get better.

Nishu

CEO

What are Pangea Money Transfer Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Hybrid work model
In-person all-hands meetings
Employee awards
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Pangea contributes to employee Health Savings Accounts twice a year.
Disability insurance
Dental insurance
The cost of Pangea's dental plan with MetLife is covered 100% by Pangea.
Vision insurance
The cost of Pangea's vision plan with MetLife is covered 100% by Pangea.
Health insurance
The cost of Pangea's healthcare plan with Atenea is covered 100% by Pangea. We also contribute $500 to each employee's Health Savings Account (HSA) yearly.
Life insurance
Pet insurance
Wellness programs
Pangea proudly provides employees with reimbursement for gyms, fitness equipment, and race entry fees.
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Pangea 3 months of paid maternity leave and 3 weeks of paid paternity & same-sex partner leave for new parents with at least 1 year of service.
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation + Time Off
Generous PTO
Pangea's vacation policy includes up to 22 days of PTO for all employees, and increased amounts for each tenured employees.
Paid volunteer time
Pangea encourages employees to give back with paid volunteer time of 1-day per year.
Sabbatical
Pangea offers full-time employees with 4 years of continued service the opportunity to take a 2-week paid sabbatical.
Paid holidays
Office Perks
Commuter benefits
Pangea reimburses employees for 100% of their monthly Ventra pass and up to $105 of their monthly Metra pass.
Company-sponsored outings
Free snacks and drinks
Our office manager has our kitchen stocked with grab & go snacks, breakfast & all the LaCroix you can handle. Not to mention, Friday treats like ice cream sundaes.
Some meals provided
Company-sponsored happy hours
Onsite office parking
Home-office stipend for remote employees
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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